Fleetwood Hall

Chatsworth Avenue, Fleetwood FY7 8RW
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9.8 53 Reviews
  • Fleetwood Hall, Fleetwood
The purpose-built Fleetwood Hall Care Home specialises in residential and dementia care and is just a short walk from the Lancashire coast.

The home offers a warm and welcoming environment to up to 62 residents in en-suite rooms. The wide range of facilities includes communal areas, enclosed gardens and is placed over two floors, ground floor is general residential and first floor is the residential dementia household.

Residents have the opportunity to take part in activities and celebrations led by two activity coordinators and support from passionate care practitioners who pride themselves on the care and support they provide.

Meals are home-cooked and prepared using fresh, local and seasonal ingredients. The Catering team provide IDDSI level diets.

A substantial refurbishment throughout the home was undertaken in 2020, including all corridors and communal spaces, with planned programme for updates to bedrooms ongoing.

Fleetwood Hall has dedicated teams, including Management, Administration, Senior Care Practitioners, Care Practitioners, Housekeeping, Laundry, Catering, Activity Coordinators, and an onsite Maintenance Operative.

The home boasts a large outdoor space with raised flowerbed, gazebo and Summer House.

The home is supported locally by the PCN Care Home Team with daily visits if required for any health related concerns.

Fleetwood Hall has close partnerships with Fleetwood Town Football Club and the Community Trust, and a local primary school. Communion is in place weekly for those that wish, and other religious needs can be provided and sourced.

Show Fleetwood Hall on the Map

Care Provided by Fleetwood Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Warren (Registered Manager)
  • Admission Criteria
    • Pre assessment required to ensure we can meet needs.
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Fleetwood Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Residential Dementia Care from £1,218
    • RESPITE Self-Funded Residential Care from £1,249
    • RESPITE Self-Funded Residential Dementia Care from £1,261

  • Fees are subject to assessment by the home. Please contact the home for more information.
  • (these prices are only a guideline, please contact Fleetwood Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Fleetwood Hall Reviews (53)

Total of 53, showing 1-20
9.8

Fleetwood Hall has a Review Score of 9.8 (9.759) out of 10, based on 16 reviews in the last 2 years. Over all time Fleetwood Hall has 53 reviews.

Overall Experience

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  • 16
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Date Published

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Review from D W (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mom has been at Fleetwood Hall she has been happy and content. I therefore have peace of mind she is safe in her home environment. The care afforded to her is excellent and it is evident that her basic needs are catered for. The staff have a great understanding of her care needs, evident both
on a practical basis and with her care plan.
I am blessed that Mum is in a care home, that has a high standard of care and therefore the staff here should be commended for this as they define the ethos of a high standard of care, treating residents with both dignity and respect.

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Review from H M (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank management and staff enough for the care, support and dignity they take so much care of my mum.

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Review from J B (Niece of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home 3 times a week as my auntie is a resident. The staff are extremely competent and observant and tend to her often difficult needs.

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Review from P D (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum is settled and cared for quite well. Although she can often be over looked when trips out are being organised. It seems to be the same residents who go on the trips each time.

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Review from A T (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to come into care in 2023 as she had been diagnosed with Alzheimer's Dementia as we could no longer keep her safe in her own home. The care she receives is excellent the carers have so much patience with her especially when she is having a bad day. Their care also extends to me making sure
I am okay when I have a difficult visit.

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Review from B R (Son of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fleetwood Hall have been brilliant looking after my dad couldn't have been anywhere better. The staff are so caring and helpful.

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Review from S H (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Staff very friendly and helpful. Always a warm welcome when visiting the care home. The staff go above an beyond care duties they are a credit to the home. Would definitely recommend them.

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Review from L T (Granddaughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault this care home. The staff are amazing at their job and really friendly. rooms are always clean and tidy. Would highly recommend this care home.

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Review from R W (Husband of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is very professional and has been at all times

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Review from C S (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises feel bright, airy and spacious but still retain a homely feeling. It also smells fresh and clean. The en-suite facilities mean that privacy is easy to maintain. The management team were very understanding and accommodating during delays to mum's entry to the home caused by ineffective hospital
discharge processes. Mum was still rather poorly when she entered Fleetwood Hall but the team took on the responsibility for getting her better. I visit regularly and almost each time a member of staff has updated me on mums progress before I've even got to her. All of the staff are friendly and courteous to residents and family and within the constraints of their workload take the time to talk. I'm impressed calmness they display. As proof of the pudding, mum has regained weight, is eating well and looks far less frail compared with when she arrived.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your very encouraging and comprehensive review. I am so pleased that you find the home to be welcoming and clean. It is also really nice to hear that you feel the staff are friendly and courteous and update you regularly. All the teams work very hard to provide the best level of environment, care and support to all our residents, so it is wonderful that this is recognised. I will ensure your comments are passed on to the team. Thanks again


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Review from John S (Nephew of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has progressed remarkably since being in Fleetwood Halls, so much so he is now well enough to return home within the next month or so. The staff and management have Been brilliant with him and I seriously don't think he would be at the stage he is now if it wasn't for their help and commitment.
We know exactly where to turn to should we ever require this type of service again down the road. I think my uncle will miss everyone as much as he'll be missed.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your positive review. It's been our pleasure having your uncle with us and he will be missed on his return home. I will pass on your kind words to the team. Thanks again


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Review from S R (Son of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been excellent in welcoming mum and stepdad into residential care. Stepdad's health deteriorated and the home managed this very well. The support for mum when he passed was superb. Lovely people, and a great environment.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Many thanks for your kind words, it is very encouraging to us all that your experience has been positive. I will ensure that your comments are shared with the staff teams. Thanks again


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Review from L H (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with the home for a few months now, sadly her health has deteriorated. I am thankful to the staff who are looking after her with patience and kindness.
Fleetwood Hall is a warm, welcoming place, and all the staff are very friendly, cheerful, helpful and very professional in the care they
give.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for your positive review. It is very reassuring and rewarding for the staff to receive such good feedback. A lot of effort and passion is given to maintaining the quality of the service we provide, so this recognition is very much appreciated. Thank you.


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Review from M L (Friend of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted for nine weeks for safety reasons as she kept falling at home. The staff were wonderful and my friend was soon into the swing of things.
My friend's health deteriorated and she became able to do less and less but the staff and the other residents were all brilliant. As she got
to the end of her life, the staff were there for me too. I can't thank them enough.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Apologies, I seem to have missed this review. Thank you for taking the time to review and provide your experience through a friend/visitor perspective. It was a pleasure to have cared for your friend and she is remembered fondly. Thanks again, Joanne.


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Review from E E (Daughter-in-law of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the occasions I have visited my relatives, there always seems to be a happy atmosphere in the home and I feel that they are well cared for.
Lots of activities, entertainment or outings are available to the residents who are able/inclined to take part which enriches their stay.
The staff appear
to be hard-working and friendly and do their best to support those in their care who have a wide variety of needs.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you for taking the time to provide a review of your experience of our home. I am pleased that you feel and see the happy atmosphere and comment on our hard-working staff. Thank you again, Joanne.


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Review from Kate C (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff cannot do enough for you. Since arriving, Mum has started to settle in despite the huge adjustment. We've been so pleased with the way they have responded to our numerous requests and as a family we feel relieved that Mum will be cared for. Any teething problems have been dealt with swiftly.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you very much for your very positive review. We are so glad that you have felt supported and that we have been able to respond to your requests. Thanks again.


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Review from Christina S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Fleetwood Hall Care Home for a short space of time before he passed away. The care and attention he received was excellent. He was treated with the utmost kindness and respect by all the staff and, as his family, we also felt very well supported through a difficult time. Thank
you.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for taking the time to do this, during your bereavement. I am so glad that you found the care and attention was delivered with kindness and respect and you felt supported. We are sorry for your loss. Kind regards


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Review from Erin G (Granddaughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is filled with love and dedication to the patients that they are looking after. There isn't an issue too big or small that they won't help you with or solve. All carers take time out of their busy schedules to connect with us family members, making us feel at peace when leaving.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for your very kind and thoughtful review. It is so satisfying to read words like love and dedication. I am very pleased that you feel carers connect with you and that staff help with any issues. Thank you again


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Review from David S (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff all round. Looked after dad since he's been in here and have no complaints whatsoever all the while dad's been resident. Very professional staff. Dad is well looked after and nothing is too much trouble.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you so much for your lovely review and your positive comments about all the staff. It is always encouraging to get this feedback and to be able to share it with the staff teams. Thank you.


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Review from B P (Resident) assisted by family/friend published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's lovely here, the staff are nice and I like it.
Very clean, staff friendly and lovely people. My number one care home.

Reply from Joanne Warren, Registered Manager at Fleetwood Hall

Thank you very much for taking the time to review our home. Your very positive and complimentary comments are great to hear, and the staff teams will be very happy with this feedback. We are so glad you are settling in and enjoying your time with us.


Kind regards,


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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Fleetwood Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Fleetwood Hall is calculated as follows: ( (156 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleetwood Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Kimberley

Kimberley Lord

Job Title: Registered Home Manager

With extensive experience in the care sector, my journey began as a Care Assistant when I was16 years old. Over the course of 17 years, I have gained invaluable experience working across various roles, including management positions in both large-scale and complex operations.

The role of Home Manager at Fleetwood Hall fills me with immense pride. As part of the Sandstone Care management team, I am thrilled to contribute to providing unparalleled care and support to our residents. It's a privilege to play a part in shaping services and assistance for our elderly community, ensuring they receive the quality of care we would all desire if faced with diminished independence. Witnessing the joy and laughter of our residents is truly the most rewarding aspect of my work.


Lexie

Lexie Smith

Job Title: Deputy Manager

Joined: 2019

I have worked in the care sector since I was 17 and worked my way up from a care assistant to a senior care assistant. I then went to university to complete a Bachelor's degree in Adult Nursing and got a staff nurse position at the local hospital. Throughout the duration of the degree, I worked across several areas including urology, cardiac intensive care, stroke, ENT and acute medical conditions.


I joined Fleetwood Hall Care Home in 2019 as a senior care assistant and was promoted to deputy manager in July.


Sandstone Care is a brilliant company to work for. The whole team is very involved in the standard of care that the residents receive. They like to hear the opinions and feelings of both residents and staff before making decisions that involve the home.


Here at Fleetwood Hall, we work as one big team, we often hold meetings and discussions between residents and relatives, as well as staff, to see how we can improve the lives of the people that we care for. We are great believers in having fun, getting involved and making our residents smile and laugh, and for that, I am grateful to be a part of it all.


Demi

Demi Moore

Job Title: Administrator

Joined: 2019

Demi is the dedicated administrator/receptionist of Fleetwood Hall Care Home. She is also a fully qualified Senior Care Assistant and Activities Coordinator.


She provides administrative support to the managers and also provides reception services to residents' families, GPs and visitors.


Demi loves working with the amazing team at Fleetwood Hall Care Home, engaging with the residents and relatives. She enjoys her job and does everything to the best of her ability to benefit the home.


Maxine

Maxine Carney

Job Title: Activities Coordinator

Joined: 2022

I facilitate our well-being programme to ensure our residents have a fulfilled and fun time engaging in activities in the home and trips out.


I love working as part of such an engaging team and being able to support and enhance each resident to maintain independence and find enjoyment in activities new and old.


I have two lovely children, we love spending time together playing rugby and enjoy regular trips to our caravan.


Frequently Asked Questions about Fleetwood Hall

What types of Care is Fleetwood Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fleetwood Hall provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fleetwood Hall have?

There are 62 Single Rooms.

What are the Facilities & Services at Fleetwood Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleetwood Hall to the centre of Fleetwood?

1.1 mile(s) as the crow flies, distance by road may be significantly further.