Fleetwood Hall

Chatsworth Avenue, Fleetwood FY7 8RW
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9.8 53 Reviews
  • Fleetwood Hall, Fleetwood
The purpose-built Fleetwood Hall Care Home specialises in residential and dementia care and is just a short walk from the Lancashire coast.

The home offers a warm and welcoming environment to up to 62 residents in en-suite rooms. The wide range of facilities includes communal areas, enclosed gardens and is placed over two floors, ground floor is general residential and first floor is the residential dementia household.

Residents have the opportunity to take part in activities and celebrations led by two activity coordinators and support from passionate care practitioners who pride themselves on the care and support they provide.

Meals are home-cooked and prepared using fresh, local and seasonal ingredients. The Catering team provide IDDSI level diets.

A substantial refurbishment throughout the home was undertaken in 2020, including all corridors and communal spaces, with planned programme for updates to bedrooms ongoing.

Fleetwood Hall has dedicated teams, including Management, Administration, Senior Care Practitioners, Care Practitioners, Housekeeping, Laundry, Catering, Activity Coordinators, and an onsite Maintenance Operative.

The home boasts a large outdoor space with raised flowerbed, gazebo and Summer House.

The home is supported locally by the PCN Care Home Team with daily visits if required for any health related concerns.

Fleetwood Hall has close partnerships with Fleetwood Town Football Club and the Community Trust, and a local primary school. Communion is in place weekly for those that wish, and other religious needs can be provided and sourced.

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Care Provided by Fleetwood Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Warren (Registered Manager)
  • Admission Criteria
    • Pre assessment required to ensure we can meet needs.
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Fleetwood Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Residential Dementia Care from £1,218
    • RESPITE Self-Funded Residential Care from £1,249
    • RESPITE Self-Funded Residential Dementia Care from £1,261

  • Fees are subject to assessment by the home. Please contact the home for more information.
  • (these prices are only a guideline, please contact Fleetwood Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Fleetwood Hall Reviews (53)

Total of 53, showing 41-53
9.8

Fleetwood Hall has a Review Score of 9.8 (9.759) out of 10, based on 16 reviews in the last 2 years. Over all time Fleetwood Hall has 53 reviews.

Overall Experience

  • 34
  • 16
  • 3
  • 0
  • 0

Date Published

53
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Review from Michael B (Son of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since October 2018, unfortunately, two weeks ago she passed away, very peacefully having suffered a major stroke at the age of 96.
As her son, I requested that her last days be spent back in the loving care at Fleetwood Hall rather than the end of life care provided in
hospital. The reasons being that the staff provided love, compassion, dignity and respect. As a family, we were desperate to ensure that at the end of life she would have all of those comforts. My father also passed away in Fleetwood Hall in 2012 at the age of 90 and he also was treated with great love and respect by the caring staff at the Hall.
The family would like to provide our sincere thanks and gratitude to the staff and we wish them the very best for the future.
We wish you every success.

Reply from Joanne Warren, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a review for Fleetwood Hall, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that, you felt as though our staff provided love, compassion and respect towards your mother. We very much enjoyed getting to know and supporting your Mum and we would like to once again offer our sincere condolences to you all. It was a pleasure to have enjoyed her living at Fleetwood Hall.
Kind regards, Joanne Warren, Home Manager


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Review from S S (Daughter of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During our 1st visit to have a look around, mum was invited to go for lunch the next day and to stay for a couple of hours afterwards. When a vacancy arose recently, she was invited to have a week's trial period which she did and is now a permanent resident. Mum has been made to feel very welcome and
the staff have introduced themselves on meeting her. She enjoys having a chat with them.
She is a smoker, so is only allowed to smoke outside but the manager has gone one step further by suggesting that she has a room with a patio door, so it is more convenient for her to pop outside when she needs a smoke.
I was invited to attend a meeting for the residents, held by the chef and was very impressed that he wanted to know their food likes and dislikes. He encouraged everyone to join in, listened to their ideas and is now going to make changes to the existing menu.
My first impressions of the home/staff have been good and I hope this continues as mum seems quite happy at the moment.

Reply from Julie Dobson, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a review for Fleetwood Hall, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your mum was made to feel welcome in her new home. It is also pleasing to hear that you are happy with our regular, residents meetings.
Kind regards, Home Manager.


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Review from J P (Resident) assisted by family/friend published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After the manager did an assessment of my needs and confirmed that they would be able to take me when a vacancy arose, I went for a week's trial. I was encouraged to take some of my personal belonging with me to make it feel more like home. My room is quite spacious with plenty of storage space and
it has its own bathroom which is easily accessible with a walk-in shower. The staff help me to get out of bed and wash and dress me which I find very good. All my washing and ironing is done for me but some items have gone missing so I have to get someone to try to find them.
I haven't been very impressed with some of the food since I arrived a fortnight ago but the chef recently held a meeting with the residents to discuss our likes and dislikes on the menu and is hopefully going to make some changes soon.
I have now decided to stay permanently as I feel safer and well looked after.

Reply from Julie Dobson, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a review for Fleetwood Hall, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that your new bedroom meets all of your needs. It is also pleasing to hear that you feel well looked after. If you would like to discuss any concerns that you may have, my door is always open.
Kind regard, Home Manager


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Review from Joanne W (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Fleetwood Hall since late February.
This was a very difficult time for all of us but has been made much easier to live with knowing that Dad is being so well looked after.
The management is always there to listen to any problems or concerns.
The carers do a truly amazing job especially
given the long hours they work.
It's not an easy job and I can't praise them highly enough.
My only slight niggle is the amount of lost personal possessions since Dad has been there, three pairs of glasses and a watch.
I understand residents wander into each other's rooms so I'm not sure what the solution is.

Reply from Julie Dobson, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a review for Fleetwood Hall, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that life has been made easier for you, knowing that your dad is well cared for. My door is always open if you wish to further discuss any issues you have regarding your dad's possessions.
Kind regards.


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Review from D F (Resident) assisted by family/friend published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a lot of agency staff who don't care and a lot of very good staff have left. It's very unsettling having to get used to all the different staff changes.

Reply from Julie Dobson, Home Manager at Fleetwood Hall

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Julie Dobson, Care Home Manager.


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Review from Robert F (Brother of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Need more visitors toilet one not sufficient.
Brother not happy always changing staff ,does not like it no consistency

Reply from Julie Dobson, Home Manager at Fleetwood Hall

Thank you for taking the time to review our care home. The care and dignity of our residents is of the utmost importance to us and we endeavour to provide the best possible care at all times.
I have read all your comments and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Julie Dobson, Care Home Manager.


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Review from David R (Son of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted with vascular dementia in September 2016. Her care whilst resident at Fleetwood Hall has been exemplary, treated at all times with dignity and respect.
Because of her rapid deterioration, she has been subject to several reports on safeguarding. The home has always informed us immediately
and taken appropriate action with our full support and approval. Despite changes in management, they have always maintained the same attention to detail and high quality of care and standards. As a retired senior manager from the NHS, I would have no Qualms in recommending Fleetwood Hall.

Reply from Julie Dobson, Interim Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a review for Fleetwood Hall, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that the staff are treating your mum with dignity and respect and that you have been kept informed at all times. It is also wonderful to hear that you would have no hesitation in recommending our home.
Kind regards Julie Dobson, Interim Home Manager.


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Review from Kathleen M (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Fleetwood Hall now for 16 months and she has been really happy and content since moving in. The staff are marvellous in my opinion. I can only praise them in regards to my mum.
She is not very well at the moment and it is a big relief for me that she is being looked after. She is always
dressed nice, her hair done and also her nails are done regularly.
She really enjoys the food and has a good breakfast every morning, which I know she thoroughly enjoys. All I can say is it was the best thing that happened for all our family when my mum came to live at Fleetwood Hall.

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Review from Anthony S (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care home to be very good overall.
The only criticism we have is there is not much communication between the management/staff and the residents family.

Reply from Lorraine Holt, Care Home Manager at Fleetwood Hall

Many thanks for taking the time to review our home. I’m delighted to hear that you and your loved one’s experience with us has been a positive one. We strive to have a warm and welcoming home, with positive and happy staff, so hearing you are happy with the service is excellent news to us. Thank you for raising the point regarding communication, I will look at how we can improve this going forward. Kind regards.


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Review from Sheila B (Daughter of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Lack of contact with relatives as to the personal needs of the resident. Care of residents good. Food good. The loss of clothes and personal effects need redressing.

Reply from Lorraine Holt, Care Home Manager at Fleetwood Hall

Many thanks for reviewing our care home. I’m glad to hear that the care of our residents and food meet your standards. Regarding the other issues you have raised, I would be more than happy to discuss these with you face to face when you next visit your loved one. Any feedback you can provide us with would be most appreciated. Kind regards, Lorraine Holt, Care Home Manager.


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Review from William W (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well after having a bad experience in a previous home. She has settled into the routine of the home. The manageress has always done what she said she would do to help my mum to settle in, of which we are grateful for. The staff are always 'on the go' and always prepared to help
in a cheerful manner, and they know all the residents' names.

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Review from Gary J (Son of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at the care home since July 2015. During that time I have visited my mother twice a week up until the present day. I have a very good understanding of how the care home operates day to day. In summary, I can say hand on heart that my mother has received excellent care.
The loyal staff should be commended for their tireless work in ensuring that all of the residents receive excellent care. Thank you all.

Reply from Lorraine Holt, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a positive review for Fleetwood Hall, we are always pleased to receive feedback and are pleased that you have found the experience for both you and your mother a good one. We strive to provide the best care and attention for each of our residents and to ensure smooth and healthy transitions, and we are glad that this has been the case for you.
Kind regards,
Lorraine Holt, Home Manager


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Review from Peter S (Son of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are always very professional and helpful.
The food is excellent and well presented.

Reply from Lorraine Holt, Home Manager at Fleetwood Hall

Many thanks for taking the time to leave a positive review for Fleetwood Hall, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Lorraine Holt, Home Manager


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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Fleetwood Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Fleetwood Hall is calculated as follows: ( (156 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 191 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleetwood Hall is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Kimberley

Kimberley Lord

Job Title: Registered Home Manager

With extensive experience in the care sector, my journey began as a Care Assistant when I was16 years old. Over the course of 17 years, I have gained invaluable experience working across various roles, including management positions in both large-scale and complex operations.

The role of Home Manager at Fleetwood Hall fills me with immense pride. As part of the Sandstone Care management team, I am thrilled to contribute to providing unparalleled care and support to our residents. It's a privilege to play a part in shaping services and assistance for our elderly community, ensuring they receive the quality of care we would all desire if faced with diminished independence. Witnessing the joy and laughter of our residents is truly the most rewarding aspect of my work.


Lexie

Lexie Smith

Job Title: Deputy Manager

Joined: 2019

I have worked in the care sector since I was 17 and worked my way up from a care assistant to a senior care assistant. I then went to university to complete a Bachelor's degree in Adult Nursing and got a staff nurse position at the local hospital. Throughout the duration of the degree, I worked across several areas including urology, cardiac intensive care, stroke, ENT and acute medical conditions.


I joined Fleetwood Hall Care Home in 2019 as a senior care assistant and was promoted to deputy manager in July.


Sandstone Care is a brilliant company to work for. The whole team is very involved in the standard of care that the residents receive. They like to hear the opinions and feelings of both residents and staff before making decisions that involve the home.


Here at Fleetwood Hall, we work as one big team, we often hold meetings and discussions between residents and relatives, as well as staff, to see how we can improve the lives of the people that we care for. We are great believers in having fun, getting involved and making our residents smile and laugh, and for that, I am grateful to be a part of it all.


Demi

Demi Moore

Job Title: Administrator

Joined: 2019

Demi is the dedicated administrator/receptionist of Fleetwood Hall Care Home. She is also a fully qualified Senior Care Assistant and Activities Coordinator.


She provides administrative support to the managers and also provides reception services to residents' families, GPs and visitors.


Demi loves working with the amazing team at Fleetwood Hall Care Home, engaging with the residents and relatives. She enjoys her job and does everything to the best of her ability to benefit the home.


Maxine

Maxine Carney

Job Title: Activities Coordinator

Joined: 2022

I facilitate our well-being programme to ensure our residents have a fulfilled and fun time engaging in activities in the home and trips out.


I love working as part of such an engaging team and being able to support and enhance each resident to maintain independence and find enjoyment in activities new and old.


I have two lovely children, we love spending time together playing rugby and enjoy regular trips to our caravan.