Haslingden Hall

Lancaster Avenue, Haslingden, Rossendale BB4 4HP
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9.8 47 Reviews
  • Haslingden Hall, Rossendale
Haslingden Hall is a purpose-built care home specialising in care for older people and provides 24-hour residential care, as well as complex dementia care, incorporating an active dementia strategy.

The home has been designed with the comfort, privacy and independent lifestyle choices of residents in mind. Each of the en-suite bedrooms are equipped with the latest facilities and amenities, with internet access and modern furniture and décor.

There are several warm and friendly communal spaces within the home, where social activity is encouraged and activities and events are organised. There is access to a quiet room, enjoyed by residents and their families during visits.

The home benefits from attractive enclosed gardens, a secure environment to enjoy the outdoors, and a choice of two conservatories.

Keeping residents active is a key part of home life and the activity coordinator presents a varied programme of events and one-to-one activities.

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Care Provided by Haslingden Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Jo-Ann Liptrott (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Haslingden Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,065
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,129
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • Fees are determined on individual resident need based on pre-admission assessment
  • (these prices are only a guideline, please contact Haslingden Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Haslingden Hall Reviews (47)

Total of 47, showing 21-40
9.8

Haslingden Hall has a Review Score of 9.8 (9.770) out of 10, based on 20 reviews in the last 2 years. Over all time Haslingden Hall has 47 reviews.

Overall Experience

  • 26
  • 17
  • 3
  • 0
  • 1

Date Published

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8
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27

Review from Zena J (Mother of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasantly surprised on arrival. Welcoming and impressed. Clean and airy building. bedrooms are spacious with own en-suite. Dining room, day room and activity room are all inviting with a garden view. All staff are welcoming and approachable. Homecooked food.

Reply from Rahi Joshi, Marketing Associate at Haslingden Hall

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and we ensure to provide tailored care for our residents. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


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Review from G W (Nephew of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my aunt is happy and content.

Reply from Rahi Joshi, Marketing Associate at Haslingden Hall

Thank you for your kind words! Kind regards,


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Review from Dawn S (Daughter-in-law of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in Haslingden Hall for four months. She has settled in very well. The staff are friendly and caring and it's a safe and secure environment. I would recommend Haslingden Hall to anyone who is looking for a home for their relative.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you so much for your lovely review. I will be sure to share your comments with the team.


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Review from Marie D (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very friendly, very clean.

Reply from Rahi Joshi, Marketing Associate at Haslingden Hall

Thank you for sharing your thoughts!
Kind regards,
Rahi.


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Review from Sophia s (Respite Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care and attention my mum has received. First and foremost she has been happy with the staff who seem to have taken to her batty personality. Mum smiles and dances and told me that all the staff have looked after her, especially the staff member who made mum laugh. She told
me he was "funny" thank you to all of you .

Reply from Rahi Joshi, Marketing Associate at Haslingden Hall

Thank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.


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Review from S W (Mother of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in the home for four years and as a family we can't thank the staff at Haslingden Hall enough. The care they give was incredible unfortunately her life came to an end in April 2022 and again the staff was amazing with her and us. I would recommend Haslingden Hall to anyone.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for your lovely review. Your mother was a special person and a wonderful character and was loved and liked by staff and residents alike, she is greatly missed. I will share your review with the staff as I know they will appreciate your kind words.


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Review from Bethany F (Granddaughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Haslingden Hall took amazing care of my wonderful, late Grandad for 3 years. He was so special to us and they helped us as a family make sure he was loved, safe and cared for. The staff were great and genuinely showed love and care within their role. Especially in those times where the pandemic hit
hard.
Thank you for all you did for him.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you so much for your lovely review. He was very much loved by all the staff and residents at Haslingden hall and is very sadly missed. I will be sure to share your review with all the staff team. It is greatly appreciated.


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Review from Phil H (Son of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Haslingden Hall for my mother when at the age of 97 she was struggling to manage at home. We were impressed by the home and the en-suite facilities for all rooms. Haslingden Hall came across as one of the best care homes in the area and it has not disappointed. Mum has been a resident for 3.5
years now celebrating her 100th birthday last year. The care and dedication of the staff, even through the difficult Covid epidemic, has been outstanding. Nothing is too much trouble and the care provided as been excellent. We are kept fully informed if my Mum is unwell or has needed medical attention. We are always made welcome and most importantly Mum is happy.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thnak you so much for your lovely review. Your continued support for the home is really appreciated. I will be sure to share your review with the staff.


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Review from J F (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Haslingden Hall for my mother following her stroke as it appeared to be one of the best care homes in the area and it did not disappoint. Mum has been there for 4 years now and the care and dedication of the staff, even through the difficult Covid epidemic, has been outstanding. Nothing is too
much trouble and they give care to the residents as if they are their family. The home is modern, clean and tidy and whilst the recent renovations have been held up due to Covid, they are now nearing completion providing a small cafe area where residents can meet friends and family. The food is good, fresh and nutritious and there are plenty of activities to keep residents stimulated. The garden and conservatory areas also provide additional safe and relaxing environments for residents to enjoy.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for your kind review. I will be share to share your review with the staff. If you need anything do not hesitate to contact me.


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Review from Susan C (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum receives at Haslingden Hall. Staff keep me up to date with regular phone calls and emails. Mum seems very happy there and has made a special friend. Staff always very caring towards Mum.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for your kind review. I am sure the staff will be very happy to hear your good feedback in what has been an exceptionally challenging two years. If I can assist you with anything please don't hesitate to contact me.


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Review from J J (Sister of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff work hard and really care about residents and go above and beyond to help and make my brother happy.
He has particular needs linked to his disability , which they have got to know well and I generally feel his needs are well met.
The methods of communication used have really improved over
the last 12 months and management keep families better informed.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for your very kind review. I will be sure to share your review with the staff. If you need anything please do not hesitate to contact me.


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Review from Janet B (Wife of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to circumstances it was necessary for my husband to go into Haslingden Hall even though his Alzheimer's was relatively manageable had I been well. It was an extremely difficult time, emotionally and mentally. There were initially misunderstandings on our part but management actually came to visit
me and overcame any problems. I felt again management and staff have been approachable, supportive and understanding given our difficulties.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you so much for your lovely review. I and the staff was more than happy to help and will continue to do so in the future. My door is always open.


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Review from Andrew S (Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory on the whole but the age group was not the same as mine. Apart from that the care provided was very good and the food was good. I was treated with dignity. The rooms have all got a shower room in too.

Reply from Jo-Ann Liptrott, Registered Home Manager at Haslingden Hall

Thank you Andrew for your lovely feedback. You were an absolute pleasure to care for and will be missed by many.


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Review from Wendy I (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We have been through a horrendous few months in relation to my Mum's care and this posting is so that other people don't have to go through what we have had to endure. Today, she was "shipped out" to another care home because the manager doesn't like anyone complaining, not because they are unable to
meet her needs. Instead of resolving issues she and her management team give 28 days notice to relocate. We are aware that this has happened with other families. The Manager has advised that she doesn't respond to anything in writing nor does she respond to emails. This is the same management team that let in new residents from the hospital without testing for Covid resulting in many deaths last year, something which relatives found out about via a Facebook post believe it or not. Clearly, there are square pegs in round holes here. A recent complaint to safeguarding has been substantiated for reasons of neglect. A case is being prepared for the Ombudsman to consider.

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Review from Sheila C (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely, friendly care home. Excellent staff. Good facilities.

Reply from Jo-Ann Liptrott, Registered home manager at Haslingden Hall

Thank you for taking the time to submit your recent review of Haslingden Hall. Your positive feedback is greatly appreciated I will share your comments with the team who will be delighted that their hard work and dedication does not go unnoticed.
Jo-Ann Liptrott, Registered care home manager.


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Review from Regina A (Daughter of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As Mum has declined and needed more care and support I think she has been well looked after. The carers really do their best to attend to personal hygiene of my mum and her clothing. There have been a few issues with lost items due to laundry and things being moved from her room. This was dealt with
by providing a key being available so that other residents could not just walk in, and move things. The key was fixed to the door frame.
Food is of a good quality and visitors are often invited to take a meal.
The cleaning staff are excellent and also very good with the residents, taking time to speak to any they meet around the rooms.
Obviously the Lodge and Hall are in transition as improvements are being made to the rooms but it seems to be going in the right direction. At times like this, the staff and residents are having to cope with room changes but it will be beneficial in the end.
Staff are welcoming to visitors and in the main, I am satisfied with the home.

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Review from Andrea H (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I think Haslingden Hall is a good place I think Haslingden Hall is one of the higher standard care homes in the area. The activities are good but my mum is unable to join in all of them. At present, the home is going under renovation which has been a bit upsetting but I feel confident it will get better.
Staff are always approachable.

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Review from Angela (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I’m really pleased with this care home but at the moment there is a bit of upheaval. Once the renovations are complete things will get back to normal. The staff are very approachable and friendly and helpful. The place is always clean and tidy. My mum is unable to take part in most activities
but there is always activities going on around the home. The rooms are lovely spacious and have en-suite shower rooms. We are really happy with the new food by the food company. Loving the new quiet rooms on the dementia units and can’t wait for the dementia café to open when it’s built.

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Review from Maureen T (Daughter of Resident) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received end of life care here, we could not have asked for better care.
My mum and my family were treated with exceptional dignity and respect, nothing was too much trouble even though the carers were extremely busy and seemed to not stop for their whole shift. They made a sad experience much
easier to cope with by their kind words, help and hospitality. An amazing team.

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Review from Marilyn Z (Daughter of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother was very good. She was in for a few weeks respite and was very happy there. She felt safe and was very well looked after.


The staff were all very friendly and welcoming and loved having her hair done there and her nails.


We wouldn't hesitate to use this facility again.


Reply from Emma Bingham, Home Manager at Haslingden Hall

Many thanks for taking the time to leave a review for Haslingden Hall & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am pleased to hear that your mother was well looked after during her stay with us. We certainly look forward to welcoming you back should needs occur.
Kind regards Emma Bingham, Home Manager


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Haslingden Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Haslingden Hall is calculated as follows: ( (184 Excellents x 5) + (39 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 230 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Haslingden Hall is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Jo-Ann

Jo-Ann Liptrott

Job Title: Home Manager

My name is Jo-Ann and I have worked in health and social care for 20 years.


I am a dedicated and talented professional, with suitable qualifications, skills, and experience to act as the Registered Manager for a large residential care home. I have far-reaching knowledge of care standards, health and safety, MCA, and safeguarding legislation. I can effectively lead, train, supervise and motivate a team as well as carry out outplacement assessments and risk assessments for individual service users’ needs and ensure these needs are met by the staff team.


I have extensive experience in working with vulnerable adults and people with special needs, including mental and physical disabilities.