Hedges House

37/39 Church Road, Lytham, Lytham St Annes FY8 5LL
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9.9 64 Reviews
  • Hedges House, Lytham St Annes
Hedges House is a lovely Residential Care Home in Lytham close to Lytham Green, and all Lytham's fabulous facilities including cafes, shops, restaurants and much more. The team provides wonderful care in a home from home environment. The staff are fully trained and the home benefits from an on site Registered Manager, full time maintenance, home cook and daily housekeeping.

Hedges House offers care and support for residents that may need help with personal care, continence management, medication management, nutrition and diet and much more. Living in a residential care home can support families to provide round the clock support and company for loved ones at a time when they need it most.

The home has 32 luxurious bedrooms with en-suite facilities, a licensed bar, an air-conditioned garden room and offers excellent home-cooked food which is all locally sourced. Hedges House can offer short term care, recuperation from hospital stays, respite care and longer term residential care. Hedges House can support residents living with dementia.

Hedges House prides itself on the personalised care on offer and the team takes time to build strong and valued relationships with all families. Getting to know residents is the most important part of care, and it is these strong bonds that provide a personalised care package, so residents can feel at home from the moment they arrive. Families choose Hedges House for the staff care, delicious meals, ideal location and strong relationships families form, with both residents and the long standing consistent staff team.

Outings and daily activities are tailored to suit the differing abilities and requirements of all residents. Chiropody and hairdressing services are also provided at the home which has beautifully presented gardens and floral displays (sixth time winners of Lytham in Bloom care homes category and the national RHS award).

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Care Provided by Hedges House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jayne Clarke (Manager)
  • Admission Criteria
    • Accepts Private and Local Authority referrals. Short term beds available and home can work with families for emergency placements subject to availability
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Hedges House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
    • Self-Funded Residential Dementia Care £900 – £1,050
    • RESPITE Self-Funded Residential Care £850 – £950
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,050

  • Please contact the home for more information on fees.
  • (these prices are only a guideline, please contact Hedges House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hedges House welcomes families and friends to visit and meet the team at any time. If visitors prefer to book a visit, please call and an appointment time can be arranged.


  • Parking

  • On street parking outside the home and surrounding roads. Many families find that Ashton Street has plenty of parking available.


Hedges House Reviews (64)

Total of 64, showing 21-40
9.9

Hedges House has a Review Score of 9.9 (9.873) out of 10, based on 14 reviews in the last 2 years. Over all time Hedges House has 64 reviews.

Overall Experience

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Review from L P (Friend of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour always wanted Hedges to be her final home. She has experienced loving care on a daily basis and was cared for during her last two years with respect, love and dignity. The staff are always helpful and caring and the standard of hygiene second to none.

Reply from Michelle Neville, Manager at Hedges House

Thank you for taking the time to review Hedges House, it is very much appreciated.


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Review from Pamela G (Friend of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hedges House has provided the highest level of care to our dearest elderly friend over the past few years. Despite the difficulties that the recent pandemic has created they have ensured her safety and promoted her well being.
In the final days of her life, they have assisted those nearest her to be
as closely involved as allowed and provided the best of care for her.
This is only what we expected from the same level of care that was given to my mother who lived there for over ten years. The manager and staff have to be commended for their dedication to the elderly.

Reply from Michelle Neville, Manager at Hedges House

Thank you so much, Pamela, for your kind words. It was a pleasure to care for this lady.


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Review from Janet G (Daughter of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Hedges House for nearly 4 years. I am very happy with the standards in the home. The manager is an excellent manager ably assisted by her deputy. The staff turnover is very small and most of the staff have been in post for the full time that Dad has lived there. The atmosphere is
calm and the staff are friendly and genuinely caring. I wouldn't hesitate to recommend Hedges House to others.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review, your dad is such a pleasure to care for.


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Review from John D (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who is just short of 98 years of age, became a resident of Hedges House in the summer of 2018, initially for respite care. It quickly became apparent that she was not looking after herself at home and reluctantly she agreed to remain in the care home after my family's return from a European
holiday. It would be fair to say that up to the present time she would prefer to be independent, but realises that she could not look after herself safely within her own home. Throughout her 3 years at Hedges House, I know she has been treated with respect from all the people who work there and more importantly she is safe. The care home deserves particular credit during the pandemic, ensuring that the safety of the residents is paramount. All the staff treat the residents with respect even, at times, under difficult circumstances. They converse with residents whilst undertaking their duties. I find the management team professional at all times and always willing to assist.

Reply from Michelle Neville, Manager at Hedges House

Thank you, John, for your kind words, they are much appreciated. Regards Michelle


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Review from Michael C (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sadly my mum needed to go into care in July 2019 when my father, her principal carer, had to go into hospital. She was offered a place at Hedges House and settled in well. Her stay became permanent when it was clear my father was no longer able to look after her. He has since died. Mum is content in
her own little world and I have no doubt she is well cared for. Covid has been an added issue and a major one preventing visits and close contact and it continues to be so. It's very sad to see her knowing what a vivacious woman she was. However, I'm satisfied she is well cared for with kindness and understanding. The sooner Covid restrictions are lifted the better. Whilst Hedges House have been strict and limited close contact since before the first lockdown, I understand there have been no fatalities due to covid so the regime seems to have worked but at a cost from a personal relationship level for children.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your review Michael and yes I fully appreciate the frustration that lockdown brought to our residents and their loved ones, however, it worked and we managed to keep Hedges House Covid free. Visits have been taking place in the porch for the last few months and close contact visits have restarted, firstly with one nominated visitor and currently, it is two nominated visitors, unfortunately, government guidelines dictate the visiting regime. We too look forward to Covid restrictions been lifted and welcoming our visitors back. Regards Michelle


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Review from Lesley W (Daughter of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hedges House for nearly a year. I have to say that all the staff are amazing. They are very compassionate and attentive to the residents. Mum has adapted well to the home and is less anxious as a result. The food is all home-cooked and of an impeccable standard. The location of
Hedges House is lovely. It’s situated on the outskirts of Lytham town centre. I would recommend this care home as it’s provided Mum with a high quality of care.

Reply from Michelle Neville, Manager at Hedges House

Thank you for taking the time to review our home, it is very much appreciated.


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Review from Jacqueline N (Niece of Resident) published on 10 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was living alone, she was unable to look after herself, so we chose Hedges House from the residential homes in the area, and what a good choice this has been. The staff are friendly and very welcoming, nothing is too much trouble to them. You only have to look around to see how well each resident
is taken care of, the hairdresser and chiropodist make regular visits as do people who come in to entertain, do exercises for whose who can, parties are organised for birthdays and national events. All in all, it is a very happy place, a residential home I can highly recommend.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your lovely review, your aunt is a pleasure to care for.


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Review from John F (Son of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident for over 4 years and we as a family have been extremely happy with his care at Hedges House. Especially during this period of Covid, the management and staff have done their utmost to keep the residents safe and well during this very difficult period. We have nothing but
praise for all concerned.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your review John, it is a pleasure for us to look after him.


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Review from Lynne G (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hedges House since January 2020 and has been very happy there. It is a well managed, clean and caring home and we cannot praise enough the efforts of staff during the pandemic. They are always happy to arrange safe visiting and have accommodated other relatives who have called
in the visiting "pod" where we've been able to see my mum behind glass with a speaker system, or socially distanced in the garden in a gazebo. She is still happy despite the restrictions and always speaks very highly of the staff and their attitude. I would certainly recommend it. Her clothes are always regularly washed and she looks bright and clean when I visit.

Reply from Michelle Neville, Manager at Hedges House

Thank you for taking the time to review Hedges House, it is a pleasure looking after your mum.


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Review from Katharine B (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety-one-year-old mother has been a resident at Hedges House for the last three years, as she has dementia and my elderly father was unable to cope and I live a long way away.
There was no question when it came to choosing a care home that it would not be Hedges House. My great aunt had been a
resident there in her nineties and as regular visitors, my mother and father and myself had witnessed at first hand the care and devotion of the staff.
The atmosphere is like one big family. The food is super, healthy and well balanced
They also provide special homemade cakes which can be ordered for birthdays or anniversaries. These cakes are absolutely stunning. They have wonderful chefs.
I was also delighted to see how many familiar faces there were amongst the staff when my mother took up residence. This in itself speaks volumes as staff are content and remain. Several have been there for more than fifteen years. They should be proud. I thoroughly recommend this wonderful place

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review, it is a pleasure to look after your mum, such a lady and always so happy and smiling.


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Review from Danny G (Son-in-law of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful 97-year-old father-in-law has been at Hedges for four years. Just this week he has told us that he is very happy there. The staff are magnificent! Caring, attentive, friendly to residents and visitors alike. Over the course of the last very challenging year, they have gone the extra mile
time and again both in caring for their residents and keeping them safe from the virus. At the same time, they did all they could to enable safe contact between residents and their families as and when the rules allowed. Whilst the premises are not as spacious as some other homes the quality of the care more than makes up for this. We have nothing but praise for the manager and all her staff.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review, it's a pleasure to look after your father-in-law, he is such a gentleman and always so grateful for everything that we do for him.


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Review from Steph T (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived at Hedges House until recently, he moved there when his dementia meant he couldn’t live alone anymore. He died at the end of November at the fine old age of 89. It was the hardest decision I have ever made, moving him to a rest home.
I tried for two years to keep him in his own home
but he just couldn’t look after himself even with help. I felt so guilty when he moved to Hedges House but it soon passed. It became apparent very early on that the manager and her wonderful team were far better at looking after dad than I was. Nothing was ever too much trouble, I was always made to feel very welcome and most importantly dad was very content there. A huge ‘Thank you’ to all you lovely Hedges House staff.

Reply from Michelle Neville, Manager at Hedges House

Thank you so much for your kind review. It was an absolute pleasure to have your dad as part of our family here at Hedges House and he is sadly missed by everyone.


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Review from D U (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Hedges House 7 months ago and quickly decided he wanted to stay. We have been impressed by the friendly atmosphere created by the staff and other residents. Dad has been encouraged to be as independent as possible, whilst accepting support where needed. Residents are encouraged to participate
in extra activities and their visitors are always made to feel welcome.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your review, your kind words are appreciated and we are pleased that your dad settled in so well and remains happy at Hedges House.


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Review from K W (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Hedges House for 15 months until he left to go to the hospital.
During his time at Hedges House, he was always treated with the utmost courtesy and respect. He was well cared for, enjoyed his meals and kept clean and tidy.
I cannot imagine Dad being better cared for anywhere
else.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review. It was a great pleasure to care for your dad, he was a true gentleman in every sense of the word.


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Review from Sue J (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last 10 months when my mother was a resident of Hedges Houses I always felt she was treated with kindness and respect and mum often commented on how well she was treated by the team. Unfortunately, mum became ill and spent the last few weeks of her life in hospice care but I would highly
recommend Hedges for the excellent care provided to mum whilst she was a resident.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind words, it was a pleasure to care for your mum.
Kind Regards
Manager


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Review from Ken W (Resident) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. The food is excellent and the staff are friendly and kind. Very accommodating with diet, likes and dislikes and wanting to make Hedges House feel like home.

Reply from Michelle Neville, Manager at Hedges House

We are very happy that you are settled with us.
Kind Regards
Manager


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Review from Bernice P (Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very apprehensive about going in after reading about old people being abused. What a joy, the home is lovely. Made very welcome from the first day. Staff are brilliant, management good, the food is excellent and a good and varied diet which is well presented. Plenty of activities, always something going
on. I would definitely recommend anybody and everyone to go in. Thoroughly loved it.

Reply from Michelle Neville, Manager at Hedges House

Thank you so much for your review, it was a pleasure looking after you.
Best wishes, Michelle.


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Review from Karen T (Daughter of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Hedges House for a few years now and is very well looked after.
I am confident that she is in safe hands whilst she is there and the staff are attentive to her needs and always try to ensure that she is happy. At times when she has been ill, both the manager and staff have given
her extra care and support for a speedy recovery.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review, your mum is a pleasure to care for.


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Review from Keith H (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention here have been excellent with all management and staff paying very caring attention to my wife and, from my observation, all residents equally. On occasions when I have had meals here the food has been very good. There has been good access to medical services when required. The
activities are varied and the quizzes are particularly popular, especially where they entail some participation by the residents. Music and singing are obviously good for participation. Overall the experience has been good despite difficult circumstances.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your review, it was a pleasure to care for your wife, and you and your family were always so supportive.


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Review from Richard F (Son of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care home, warm and welcoming. The level of care is second to none.


All management and staff were very professional and always available.


Superb all round performance. 'Thank you'.


Reply from Michelle Neville, Manager at Hedges House

Thank you so much for your kind words, it means a lot to us all to receive such positive comments.


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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Hedges House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Hedges House is calculated as follows: ( (146 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hedges House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Please contact the home to enquire about the current bed vacancies


Awards / Recognitions (0)

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Meet the Team (1)

Sarah

Sarah Bellamy

Job Title: Registered Provider

Joined: 2021

Having spent 15 years working in childcare I looked for a long time to find a home for my own grandma. Since taking over Hedges House, I have been back to college to study my level 5 in Health and Social Care and spent a lot of time getting to know our residents.


I love what I do and feel very privileged to lead a Residential Care Home where the residents mean so much. My role is to support the home from a regulatory prospective and offer direction and guidance to drive quality.


Of course I couldn't do this without the help of our staff team and with their support we put our residents at the heart of our home.