Hedges House

37/39 Church Road, Lytham, Lytham St Annes FY8 5LL
Submit a Review
9.9 64 Reviews
  • Hedges House, Lytham St Annes
Hedges House is a lovely Residential Care Home in Lytham close to Lytham Green, and all Lytham's fabulous facilities including cafes, shops, restaurants and much more. The team provides wonderful care in a home from home environment. The staff are fully trained and the home benefits from an on site Registered Manager, full time maintenance, home cook and daily housekeeping.

Hedges House offers care and support for residents that may need help with personal care, continence management, medication management, nutrition and diet and much more. Living in a residential care home can support families to provide round the clock support and company for loved ones at a time when they need it most.

The home has 32 luxurious bedrooms with en-suite facilities, a licensed bar, an air-conditioned garden room and offers excellent home-cooked food which is all locally sourced. Hedges House can offer short term care, recuperation from hospital stays, respite care and longer term residential care. Hedges House can support residents living with dementia.

Hedges House prides itself on the personalised care on offer and the team takes time to build strong and valued relationships with all families. Getting to know residents is the most important part of care, and it is these strong bonds that provide a personalised care package, so residents can feel at home from the moment they arrive. Families choose Hedges House for the staff care, delicious meals, ideal location and strong relationships families form, with both residents and the long standing consistent staff team.

Outings and daily activities are tailored to suit the differing abilities and requirements of all residents. Chiropody and hairdressing services are also provided at the home which has beautifully presented gardens and floral displays (sixth time winners of Lytham in Bloom care homes category and the national RHS award).

Show Hedges House on the Map

Care Provided by Hedges House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jayne Clarke (Manager)
  • Admission Criteria
    • Accepts Private and Local Authority referrals. Short term beds available and home can work with families for emergency placements subject to availability
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Hedges House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
    • Self-Funded Residential Dementia Care £900 – £1,050
    • RESPITE Self-Funded Residential Care £850 – £950
    • RESPITE Self-Funded Residential Dementia Care £900 – £1,050

  • Please contact the home for more information on fees.
  • (these prices are only a guideline, please contact Hedges House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Hedges House welcomes families and friends to visit and meet the team at any time. If visitors prefer to book a visit, please call and an appointment time can be arranged.


  • Parking

  • On street parking outside the home and surrounding roads. Many families find that Ashton Street has plenty of parking available.


Hedges House Reviews (64)

Total of 64, showing 41-60
9.9

Hedges House has a Review Score of 9.9 (9.873) out of 10, based on 14 reviews in the last 2 years. Over all time Hedges House has 64 reviews.

Overall Experience

  • 56
  • 8
  • 0
  • 0
  • 0

Date Published

64
2
5
14
50

Review from Jean E (Resident) assisted by family/friend published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My bother and sister were both cared for here and on the recommendation of my daughter I have moved here also as I was no longer able to manage at home.
The care is fantastic. The food is delicious. The staff are always cheerful and there is laughter in the house - very important.
This message doesn't
really express enough.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your kind review, it is a pleasure to care for you in our home, as it was to care for your brother and sister.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz E (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now the third close relative who has moved up from the south to be cared for at Hedges House. This is because I don't know of any other care home that I could safely and happily leave a loved one in with the knowledge that they would be cared for to such a high standard. The staff have
also been professional, supportive and friendly to us too. My sincere thanks to everyone at Hedges House.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your wonderful review, it is a pleasure to care for your mum, she is such a lovely lady and is always so grateful for anything that we do for her. Thank you also for your continued support which is much appreciated by all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine G (Daughter of Resident) published on 19 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with care my mum receives at Hedges House. Hedges House is spotlessly clean and well maintained. The staff are all extremely nice and helpful.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind review, we are pleased that you are happy with the care your mum receives and is nice to see her settled in Hedges House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a son living abroad, my mother has been living alone for a very long time. Suddenly she had to be taken into care with dementia, living now at the Hedges House for the past few months. I had recently visited my mother there, and I was very impressed.
It was like visiting my mother in her own home.
So friendly and warm. All the people working there are amazing, taking great care of all my mother's needs 24 hours a day.
I am so at ease because I'm living far away.
Knowing that my mother is eating very well now and has gained great weight since she arrived.
All I can say Hedges House is a warm friendly place, great atmosphere, great people working there. Keep up the great work, and thank you for everything.

Reply from Michelle Neville, Manager at Hedges House

Thank you very much for your lovely review Steve, it is a pleasure to care for your mum and to know that whilst you are living abroad your mind is at rest regarding your mums care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small efficient, friendly establishment and not part of a large chain. Staff are genuine and obviously care.
The service is very personal and attempt to tailor things to each resident's specific needs.
The location is very convenient but the parking facilities are sometimes problematic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah W (Daughter of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Hedges House after a lengthy spell in hospital.


All the Hedges House staff have welcomed her and cared for her needs. The move from living alone for many years represents a huge change for all of us and Mum has found it difficult.
However, the managers/team have worked very hard to

make it as comfortable as possible. The team are friendly, experienced and supportive and have listened to what the family have asked for, working with us to get Mum settled through this difficult and stressful time. I am reassured by the patience and expertise that are in evidence whenever I visit, which has been at different times of the day and evening.


Since arriving, Mum's physical condition and strength have improved as a result of the regular meals, regular administration of medication and attention to personal needs i.e chiropody and hairdressing.


Thank you to all the team for working with us and genuinely 'caring' for mum during this readjustment period.


Reply from Michelle Neville, Manager at Hedges House

Thank you so much for your review, it is pleasing to read your positive comments and it is a pleasure to care for your mum,she has had her telephone installed today so will be able to maintain full contact with family and friends.
Kind Regards
Michelle


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicolette C (Private Carer of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Hedges House for a number of years now and I am extremely impressed with the high level of care and compassion. The staff are so friendly and caring.

Reply from Michelle Neville, Manager at Hedges House

Thank you so very much for your kind comments, we aim to provide a high quality service to our Residents and our dedicated team do just that.
Regards
Michelle (Manager)


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is settling in well and being treated with the utmost care and attention. She is really enjoying the comfort, social experience, food and activities. I can't praise Hedges House highly enough and would recommend this home for anyone in a similar situation - i.e with dementia and short-term memory
loss.

Reply from Michelle Neville, Manager at Hedges House

Thank you for your kind comments.
It is always a difficult time for an elderly person with Dementia moving into new unfamiliar surroundings, however your mum has now begun to settle and yourselves as a family are also a great source of comfort and emotional support to her.
Kind Regards
Michelle (Manager)


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Enid P (Sister of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hedges House to be a warm and caring home from home. All facilities are in good order. On one small emergency, I was promptly informed and it was handled immediately without fuss and I was very impressed. I have found the management and staff to be caring and will listen to any concerns
and act upon them.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your review. We are very happy to care for your relative who continues to gain strength and confidence since coming to Hedges House. Thank you for all the support that you have given both your sister and us through the transition period, this has been a great help to everyone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are more than pleased with the care and consideration that Dad is receiving at Hedges House. He settled in very quickly and was made to feel very much at home, which was important to us. The staff have enabled the transition from home to a care home a surprisingly stress free experience.
The manager responded promptly in addressing Dads medical issues and liaising with health professionals. This took the pressure away from the family. We hope that Dad will have many contented years at Hedges House.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your review. Your dad has settled in really well and is a pleasure to care for, he is a real gentleman and makes our job very easy indeed. We thank you for all the support that you and your family continue to give your dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive C (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my initial unannounced visit to the present, I have found the level of openness and care at the Hedges House to be exemplary. I was introduced to the chef to discuss specific dietary needs and all staff has an active interest in my mother's well-being. Communication is also very efficient.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for taking the time to review our home. It is a pleasure to care for your mum and she is always so appreciative of everything that we do for her. Your mum has been through a great deal in the past few weeks but always manages a big smile for everyone, she is truly amazing.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila M (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home all round and worthy of the title 'Hotel' as nothing is too much for the staff. Beautifully presented and spotlessly clean throughout. A credit to the dedicated, hard working staff and management.
The care offered is provided with dignity and respect for the residents. Each
resident's personal needs are catered for down to the last little detail.
A happy, friendly and safe environment, which as a relative is worth its weight in gold for peace of mind.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you so much for your review. It is a pleasure to look after your relative and she is very lucky to have such an extended, caring family. It is always lovely when family are as supportive as you all are.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pippa M (Granddaughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are very knowledgeable and friendly.
They treat all residents with respect and ensure dignity.
The management and staff have made the emotional and distressing time moving my grandma from her own home as less stressful as possible.
The personalised care offered by the home is
exceptional and as a family, we are very lucky my grandma was able to move to the home.

Reply from Vivien Mooney, Assistant Manager at Hedges House

Thank you for your lovely review. It is a delight to see you come and visit your grandma so often, she is so sweet and she does enjoy your company.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter M (Son-in-law of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, efficient and caring care hotel. When my mother in law came into Hedges House she was distraught, stressed, under weight and confused. The care that she received had an immediate and ongoing effect upon her well being for the rest of her life.
The food is excellent, my mother in law
told me so. I cannot think of a safer, caring alternative.

Reply from Hilary Chadwick, Joint Owner at Hedges House

Thank you for a very positive review. We are pleased that we are able to provide care that makes such a big difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M N (Niece of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at the Hedges House since June 2015.
I feel she is very well looked after. I see the carers understand her really well, they are genuine, caring, and treat all the residents in the same way overall, very happy with the care, thank you to Hedges House.

Reply from Hilary Chadwick, Joint Owner at Hedges House

Thank you very much for your review. We are pleased that you are satisfied with the care that your aunt is receiving at Hedges House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frederick M (Respite Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hedges House is a very well run place. The food is good but some of the soups are too well spiced - I have a stomach problem.
I think the meals are too near each other. Another hour would be better spaced.

Reply from Hilary Chadwick, Joint Owner at Hedges House

Thank you very much for your reply Frederick.
I have passed on your comments to the chef and will discuss the meal times with the manager to establish whether this change would benefit other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert P (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hedges House provides a caring, calm and professional service to all of its residents. I cannot speak highly enough of all the staff and their commitment to providing the best care possible. The management has always kept me informed and have demonstrated excellent communication skills.

Reply from Hilary Chadwick, Joint Owner at Hedges House

Thank you for your review, Robert. We are delighted that you find our service excellent in every respect and our aim is to ensure that these standards are maintained.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill W (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care given to mum since she became a resident in 2012. When it became apparent that mum could no longer safely look after herself in her own home, I knew that I wanted her to be in Hedges House. Mum had previously stayed there for respite care after a hip replacement
a few years before that, and I was pleased with the care. The manager and staff are caring and friendly and look after the residents well. The fact that most of them are long-serving speaks volumes. I know mum feels safe, happy and looked after here.

Reply from Hilary Chadwick, Joint Owner at Hedges House

Thank you very much for your review and are pleased that you are happy with the care we are giving to your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff at Hedges House for what was an extremely emotional transition from mum's own home to a care home in Jan 2017. Their care and kindness showed an understanding of both mum's feelings, together with those of the family.
Mum is always treated as an
individual and her needs are met with dignity and respect. I find the staff are never too busy to answer questions or offer reassurance.
All the residents appear content, safe and comfortable in their “hotel feel” environment.
The cleanliness and upkeep of the home, grounds and her room are exceptional.
The food is plentiful and freshly prepared by the chefs.
There is an excellent liaison with the GP practice, whom they do not hesitate to call if any concerns. The staff are long serving and work well together as a team, under good management directorship and all should be very proud of the impact their individual care delivery has on the residents, which in turn offers reassurance to the family.

Reply from Hilary Chadwick, Joint owner at Hedges House

Thank you very much for your reply. It is pleasing to know that we are meeting your expectations in so many key areas.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother could no longer live alone, I wanted a care home that would meet the following: She would be cared for, comfortable, content and safe. Hedges House met and exceeded my criteria. When I asked my mother to describe living at Hedges House, she said it was exciting. What a way to reside through
your later years in life!

Reply from Hilary Chadwick, Joint Owner at Hedges House

What lovely comments thank you. We are delighted that your mother is happy at Hedges House and hope that this will always be the case.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Hedges House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Hedges House is calculated as follows: ( (146 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hedges House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 26 Feb 2025

Please contact the home to enquire about the current bed vacancies


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sarah

Sarah Bellamy

Job Title: Registered Provider

Joined: 2021

Having spent 15 years working in childcare I looked for a long time to find a home for my own grandma. Since taking over Hedges House, I have been back to college to study my level 5 in Health and Social Care and spent a lot of time getting to know our residents.


I love what I do and feel very privileged to lead a Residential Care Home where the residents mean so much. My role is to support the home from a regulatory prospective and offer direction and guidance to drive quality.


Of course I couldn't do this without the help of our staff team and with their support we put our residents at the heart of our home.