Please contact the home for more information on fees.
Hedges House welcomes families and friends to visit and meet the team at any time. If visitors prefer to book a visit, please call and an appointment time can be arranged.
On street parking outside the home and surrounding roads. Many families find that Ashton Street has plenty of parking available.
Hedges House has a Review Score of 9.9 (9.873) out of 10, based on 14 reviews in the last 2 years. Over all time Hedges House has 64 reviews.
Review from S P (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card •
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Reply from Hilary Chadwick, Joint Owner at Hedges House
Thank you very much for your kind comments. We are constantly striving to maintain the high standards of care and surroundings that families expect, and it is encouraging to know that these standards are recognised.
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Treated with Dignity
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Value for Money
Review from Peter T (Nephew of Resident) published on 31 May 2017
Submitted via Postal Card •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Richard B (Grandson of Resident) published on 16 September 2015
Submitted via Website •
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jean C (Daughter of Resident) published on 21 July 2015
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 9.9 (9.873) out of 10 for Hedges House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Hedges House is calculated as follows: ( (146 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hedges House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 26 Feb 2025
Please contact the home to enquire about the current bed vacancies
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Job Title: Registered Provider
Joined: 2021
Having spent 15 years working in childcare I looked for a long time to find a home for my own grandma. Since taking over Hedges House, I have been back to college to study my level 5 in Health and Social Care and spent a lot of time getting to know our residents.
I love what I do and feel very privileged to lead a Residential Care Home where the residents mean so much. My role is to support the home from a regulatory prospective and offer direction and guidance to drive quality.
Of course I couldn't do this without the help of our staff team and with their support we put our residents at the heart of our home.