In house en-suite rooms from £975
Private garden en-suite room £1150
1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375
Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.
Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.
High Wray has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time High Wray has 47 reviews.
Review from S G (Daughter of Resident) published on 29 April 2024
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it's very much appreciated and passed on to all staff. We always strive to ensure all our residents receive the highest standard of care and it is a pleasure to have your mum living at High Wray knowing she is settled and feels at home.
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Review from Sharon S (Daughter of Resident) published on 15 February 2024
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review and recommendation, it's very much appreciated and has been passed to all staff to show recognition for their hard work. It is a pleasure to have your mum living at HighWray knowing she is settled and feels at home.
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Review from N H (Friend of Resident) published on 29 January 2024
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Reply from Lauren Shaw, Registered Provider at High Wray
Thank you so much for your lovely review. Our staff team very much understand it can be a difficult transition and we aim to make this as easy as possible, I will share the feedback.
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Review from David S (Son of Resident) published on 25 December 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I have passed on to all staff in recognition of all their hard work. It is a pleasure to have your dad living at HighWray knowing he is settled and happy. We aim for a very homely and inclusive environment so it's always nice to hear we are achieving our goal.
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Review from Julia C (Daughter of Resident) published on 20 December 2023
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Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely feedback, all the team work hard to maintain our standard of care, home and gardens. It really is a pleasure to have your mum live with us and to see how homely and personal her room is.
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Review from D F (Daughter of Resident) published on 14 December 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for your lovely review, it's much appreciated and will be passed on to all staff. It is a privilege to care for all our residents and for all the hard work of our staff to be acknowledged.
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Review from David H (Son of Resident) published on 11 December 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I will pass on to all staff. Everyone works hard at High Wray to provide a safe and caring environment for our residents, and it is always nice to be acknowledged for their hard work.
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Review from Ian G (Son of Resident) published on 11 December 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely positive review, it is very much appreciated and I will pass on to all our staff. All our staff work hard to provide a safe, caring home-from-home environment for all our residents and this acknowledgement rewards their efforts.
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Review from K D (Son of Resident) published on 8 December 2023
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Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely comments, they will be shared with our team. Our whole team work hard to meet all individual needs and it is nice to see this is recognised. it really is a pleasure to care for your mum and glad she feels at home with us.
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Review from Suzanne R (Daughter of Resident) published on 5 December 2023
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Reply from Lauren Shaw, Registered Provider at High Wray
Thank you very much for your lovely review. It was such a pleasure to look after your dad (he is missed) and we are so pleased we could build him back up to getting back home. We look forward to seeing him again soon...but not too soon! Take care.
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Review from Helen G (Daughter of Resident) published on 5 December 2023
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Reply from Lauren Shaw, Registered Provider at High Wray
Thank you for your lovely review. It has been a pleasure to welcome your mum into High Wray and a lot of her progress is down to her own determination. Our whole team try very hard to meet all physical and well-being needs of residents, and it is nice to see this is recognised and appreciated. Take care.
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Review from Stephen W (Son of Resident) published on 26 July 2023
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Review from E M (Daughter of Resident) published on 21 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for the lovely feedback, its really appreciated. It was an absolute pleasure to meet and care for your dad and this is reciprocated across the whole staff team at High Wray. He lightened everyone's day with his cheerful, caring manner and is a true gentleman.
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Review from Sarah c (Daughter of Resident) published on 19 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated and a pleasure to care for your mum and her quirky ways.
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Review from Linda R (Daughter of Resident) published on 19 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and we really appreciate your comments. We try our best to maintain a high standard of care and environment for all our residents to ensure a home from home experience.
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Review from S M (Daughter of Resident) published on 19 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely feedback and really appreciate your comments as we try our best to offer a high standard of care and environment for all our residents to ensure a home from home environment.
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Review from S B (Daughter of Resident) published on 19 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely response it's really appreciated. It's a pleasure to care for your mum and provide a safe, secure homely environment.
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Review from A E (Son of Resident) published on 19 July 2023
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Reply from Sarah Hogg, Registered Manager at High Wray
Thanks for your lovely feedback its really appreciated. Our aim is to provide and maintain a high standard of care and environment for all our residents to ensure they have a home from home experience.
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Review from H L (Granddaughter of Resident) published on 6 July 2023
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Reply from Lauren Shaw, Manager at High Wray
Thank you for the taking the time to leave us such a lovely review. It was always a pleasure to care for your lovely grandad. His jokes and daily teasing of the staff is missed and fondly remembered. Best wishes to you all, from all the team.
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Review from Raymond F (Son of Resident) published on 6 May 2023
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Reply from Lauren Shaw, Manager at High Wray
Many thanks for your lovely feedback, Raymond. It was our pleasure to care for your mum and to work with such a loving and supportive family.
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The Review Score of 9.9 (9.944) out of 10 for High Wray is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for High Wray is calculated as follows: ( (238 Excellents x 5) + (14 Goods x 4) ) ÷ 252 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for High Wray is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2023
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