High Wray

15 Formby Lane, Aughton, Ormskirk L39 7HG
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9.9 47 Reviews
  • High Wray, Ormskirk
High Wray residential care home is an independent family run home in the heart of clieves hill countryside, Aughton. The home aims to provide a welcoming, friendly and homely environment, with multiple communal and outdoor spaces.

The home has been extensively renovated since ownership was taken in 2008, with the most recent renovations completing in 2022.
The main house is full of character with many original features and a grade 2 listed large lounge area. A lift is available for all residents to access all areas of the home. The main house has 19 bedrooms, 1 being a large 1st floor suite with kitchenette and 180 degree views.
At the Rear of the home there are 2 purpose built wings, proving 20 private garden room. 2 of which are large garden suites with kitchenette facilities. The garden rooms provide French door access onto private garden spaces, for the sole use of occupied residents. The home encourages all families to furnish both inside and outside spaces to provide a true home from home feel.

Each of the 43 rooms are tastefully decorated and furnished to a high standard, many with bespoke built in furniture.
All rooms have a BT phone point, WiFi, TV and nurse call bell system.

Delicious meals are chosen daily and enjoyed in own room or the dining room, which leads out onto a large secure patio area. Outdoor dining is also encouraged in summer months.
Daily activities are encouraged and a monthly calendar is shared with all residents.
Residents choice and wellbeing is paramount and the team encourage resident participation when planning activities and daily menus.

The home provides a range of inclusive facilities such as laundry, daily activities and therapy. Services such as hairdressing, chiropody, dentistry and physiotherapy are also available at an extra cost.

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Care Provided by High Wray

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • ShawCare Ltd
  • Person in charge
  • Lauren Shaw (Registered Provider)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (41)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for High Wray

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,375
    • RESPITE Self-Funded Residential Care £975 – £1,375

  • In house en-suite rooms from £975
    Private garden en-suite room £1150
    1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375
  • (these prices are only a guideline, please contact High Wray to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.


  • Parking

  • Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.


High Wray Reviews (47)

Total of 47, showing 41-47
9.9

High Wray has a Review Score of 9.9 (9.944) out of 10, based on 21 reviews in the last 2 years. Over all time High Wray has 47 reviews.

Overall Experience

  • 44
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Review from Carol I (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents first had a short term stay in High Wray about five years ago, since then Mum has had several more short stays and is now a permanent resident. The home is always clean, tidy, welcoming and odour free. Many of the staff remember my Dad which is a comfort to Mum. Everyone from management,
office, catering and of course, the care staff are friendly and approachable the managers door is always open, not only for residents but also family, as there are times when we need support too. Should residents be a little bit slow with morning mobility, they are able to have breakfast in their own room. Mum enjoys the food and there is always a choice. Most days there are activities and a hairdresser every week for a spot of pampering. The outdoor space is scenic and is easily accessible for all. Acknowledging that a loved one needs more care than you can give them is upsetting and the transition is not easy but High Wray has helped endlessly. Thank you for that and for the care.

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Review from D W (Daughter of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care and support at High Wray excellent. The Manager was very caring and patient, making an assessment of needs and time and considerable effort has been taken, by the range of staff, in working out and managing day to day needs. The care and patience of the staff are outstanding,
this takes away much of the anxiousness. Supervising the medication, at the correct times of the day, has also made a positive difference. The food is wonderful. As a family, we are very happy that the Resident is safe and managed. Visitors are encouraged to visit when they like and are made welcome. The lounge with its size, open aspect and views is a really wonderful space. There are often activities going on there, which is great. The bedroom is really lovely and is well cared for. Haircare and nail care is also a welcome support service.

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Review from Jonathan H (Son of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother became ill, we were fortunate to find High Wray Care Home in Aughton. The care was wonderful as all my mother's needs were catered for and she had a wonderful time there until she, unfortunately, passed away. Subsequently, when my father became unable to care for himself, we had no hesitation
in contacting High Wray who once again were willing to look after him as well. He was looked after with so much care and attention that I do not think we could have looked after him so well if he had stayed at home.
Thank you to all at High Wray Care Home.

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Review from Russell G (Brother of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother suffered a stroke. He wanted a couple of weeks respite. It is self-funded, so, we looked at reviews and asked around for recommendations etc. rather than trying pot luck. High Wray was mentioned in conversations so I rang to make an appointment to inspect. I was told no need to and just turn
up. So that is what we did.
Loads of parking and easy access to the ramp. We were well received by the manager and were made to feel welcome.
We were duly shown around. The views from the respite rooms were stunning. There were no smells of poor housekeeping and the place was very clean and well presented. Plenty of staff around and plenty of smiles too. A lift to all floors. We were very impressed and he decided he would book.
The verdict: My brother cannot praise the staff enough! The staff have obviously indulged him and they have bolstered his confidence. "Food was good and the banter even better" he said.
I asked him would he go back? "In a heartbeat," he replied.
Enough said!

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Review from Chris S (Sister of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved into High Wray in February 2018 after looking at several other local nursing homes. And I can honestly say we made the best choice.


High Wray once a family home was extended and adapted to suit the resident's needs. It has one big lounge with a glass wall, a wonderful sun-trap.

This lounge is used for celebrations. And also in this lounge, there is a huge TV screen. The smaller lounge has beautiful wood panels and floor to ceiling windows. The dining room is light and airy. My brother's room is big enough for his own furniture and possessions, so, comfy for him and a lot like home.


As for care, it could not be better. His every need is seen to, from nursing to personal needs to cleaning his room. The staff are excellent, from managerial, to office, nursing and cleaning. Nothing is too much trouble, everyone there is always cheerful and happy to give residents their time. The staff no matter how busy are still always sensitive to resident's needs.


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Review from Joan B (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High Wray is a high quality care home. The entire place has been finished to a very high standard. The quality of care is exceptional, both for the residents and for the family. Nothing is too much trouble. I doubt you could better High Wray. Well done to the entire team. Thank you for everything you
do.

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Review from Pat (Son of Resident) published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful- always.

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Current Review Score: 9.9 (9.944)

Overview of Review Score

The Review Score of 9.9 (9.944) out of 10 for High Wray is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for High Wray is calculated as follows: ( (238 Excellents x 5) + (14 Goods x 4) ) ÷ 252 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Wray is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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