Highgrove House

Highfield Road North, Chorley PR7 1PH
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9.7 32 Reviews
  • Highgrove House, Chorley
Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991.

Highgrove House provides care for residents with a wide range of long-term or temporary needs.

It is situated close to Chorley Hospital in a residential location – but is less than a 3-minute drive from the M61/M65.

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Care Provided by Highgrove House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Bateman (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Highgrove House welcomes visitors to the home and operates an open door policy.


  • Parking

  • Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.


Highgrove House Reviews (32)

Total of 32, showing 1-20
9.7

Highgrove House has a Review Score of 9.7 (9.688) out of 10, based on 11 reviews in the last 2 years. Over all time Highgrove House has 32 reviews.

Overall Experience

  • 17
  • 10
  • 2
  • 2
  • 1

Date Published

32
3
5
11
21

Review from J C (Wife of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Highgrove House in January 2025. He is settling in well and the staff have been so friendly and supportive to both my husband and me. On valentines day they put on a lovely afternoon of music and presented a flower to each resident.

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Review from C C (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was in Highgrove House for 18 months until she passed away and we cannot thank all the staff enough for the help given to her. All the staff are kind and caring and always found the time to talk and answer any questions. Mum soon settled in and said many times how well she was being looked after.
Thank you to all staff.

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Review from Irene D (Wife of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove is very homely caring and friendly. Lovely staff. I am very happy with his care and wellbeing.

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Review from Jonathan L (Husband of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing care home with staff that actually care.

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Review from Phil C (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic place both my mum and dad have been in here 5-star care, and 5-star food. Ok it is a little dated but I would rather have the above than a beautiful building and neglect which both my wife's father and nana encountered.

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Review from Richard B (Husband of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Highgrove House for four months. She now appears to be settling in and seems content. She has received excellent care. I have been well informed of incidents that have occurred. The staff are understanding and caring. All staff are excellent. Noted that the home is warm and kept
very clean. Personally, she is well cared for, with changes of clothing and bedding at least once a day. Having stayed for Christmas lunch, I can say that the food is excellent.

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Review from Delia D (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be kind to my mum. They try to meet her needs and they are friendly towards her. She is settled there.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our Care Team.


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Review from Bernard B (Cousin of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This appears to be a very caring home. The "patients" look very comfortable. There are lots of social amenities to ensure mental health is not threatened.
The staff made me very welcome and behave very sensitively and professionally.
I am so happy my cousin is in your care.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete a review and we are very happy to hear that you are very happy with the care provided at Highgrove House Care Home by our care team.


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Review from Linda N (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been very pleased with the care our mother receives at Highgrove House. She is always clean, dressed in clothes that we know are hers and I observe how the staff ensure that she receives regular drinks. I have also seen some of the activities that are provided for the residents.
The staff interacted with us regarding our mother's care.

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Review from Joyce S (Wife of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manager and administration officer to be excellent and really helpful and also the staff.
My husband has settled comfortably thanks to the loving care of the staff.

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Review from S M (Granddaughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was a resident at Highgrove House for over 3 years until she sadly passed away, she was well cared for, she loved the staff, genuine care and compassion shown, excellent support from management and all staff.

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Review from A M (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother has lived in Highgrove House for the past two years and for the most part, appeared happy and well. However, over the past few months, a number of serious health and safety issues have left me no alternative but to place her in another care home.

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Review from Angela A (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at this home for nine years until just recently, she died peacefully at the end of October. I am her only child and Mum was a widow, and I live in Australia. The home has been excellent in providing care for Mum. The communication between the home and ourselves has been wonderful. The care
the staff have provided for Mum and us has been outstanding! We are going to miss Mum and everyone at Highgrove House.

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Review from Karen M (Friend of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for about five years. He is well looked after and the staff are very nice. He has settled in well.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for your review we really appreciate your feedback.


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Review from S D (Granddaughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highgrove House has been amazing at looking after both my grandparents. Their kindness and willing to go the extra mile has made all the difference. I can't fault them in a single way.

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Review from Sarah D (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad moved in around December 2020 - the manager and the staff go above and beyond 'EVERY' time. Yes, the home is not set in the countryside but I would choose the quality of the care home time and time again over a nice view! Staff are 5 Stars.

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Review from Hazel R (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only spent a short time at Highgrove House before being admitted into the hospital. The transfer to the hospital was dealt with in a family manner, keeping me informed throughout the process. The staff and management are professional and caring treating mum with the utmost respect. Thank you
Highgrove House.

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Review from T W (Daughter-in-law of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father-in-law is happy most day's. The care he got when he was not well was excellent; the doctor called very quickly. Keep us well informed on all treatments.

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Review from A C (Granddaughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and treatment given towards my grandmother is good. She enjoys being here and she is safe.

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Review from Marie B (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been in Highgrove for nearly two years and has been treated with the utmost respect. The management and staff are very approachable although I feel sometimes there is a small lack of communication between myself and staff regarding my mother.
Overall my mum is very happy and well looked
after.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Highgrove House is calculated as follows: ( (95 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 128 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highgrove House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Highgrove House

What types of Care is Highgrove House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highgrove House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Highgrove House have?

There are 43 Single Rooms.

What are the Facilities & Services at Highgrove House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Highgrove House to the centre of Chorley?

0.9 mile(s) as the crow flies, distance by road may be significantly further.