Highgrove House

Highfield Road North, Chorley PR7 1PH
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9.7 32 Reviews
  • Highgrove House, Chorley
Highgrove House is now part of Unity homes Limited, which has been providing high quality care since 1991.

Highgrove House provides care for residents with a wide range of long-term or temporary needs.

It is situated close to Chorley Hospital in a residential location – but is less than a 3-minute drive from the M61/M65.

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Care Provided by Highgrove House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 43 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Bateman (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Highgrove House welcomes visitors to the home and operates an open door policy.


  • Parking

  • Highgrove House has a large secure car park at the front entrance. There is also easy access for wheelchair users.


Highgrove House Reviews (32)

Total of 32, showing 21-32
9.7

Highgrove House has a Review Score of 9.7 (9.688) out of 10, based on 11 reviews in the last 2 years. Over all time Highgrove House has 32 reviews.

Overall Experience

  • 17
  • 10
  • 2
  • 2
  • 1

Date Published

32
3
5
11
21

Review from S C (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are friendly, caring and helpful. Kept informed if anything happens falls etc occurs. Plenty of drinks and a varied menu.

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Review from L S (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, helpful, plenty of staff around, very caring. Good communication and feedback with any issues.

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Review from Eddie W (Son-in-law of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are generally very friendly and helpful. They endeavour to see that the resident's needs are met. The home is quite clean and the meals are varied and of a reasonable standard. Our relative states the home takes good care of him, but he does get a bit bored and would like a bit more to do.

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Review from D H (Husband of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could do with extra staff, although, present staff manage superbly.

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Review from Stella C (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff, from the manager, carers, cleaners, are all wonderful with the care and attention given to the residents. They have afternoon social dancing now and then. The old music they love. Being in the resident's lounge altogether makes them feel safe and secure. The kitchen staff too are thoughtful
with meals. They all tuck into the meals and serve the residents the best.

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Review from Jean C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is ver comfortable.

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Review from Elspeth S (Daughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Dad is currently in the care home and I'm trying to get him somewhere else.
My dad looks unkempt, they put someone else's clothes on him and lounge smells of urine.
Although some nice carers, a few are not, he's had quite a few falls, bruises and a black eye and he's only been in there 2 weeks.
The manager doesn't address concerns and is argumentative, will be so glad when my dad is removed from home have reported home to social services.

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Review from Amanda M (Daughter of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was only here for a short stay whilst we found a place nearer to us. So glad it was only short (a week in the end). My dad has vascular dementia and had severely deteriorated over the 2 weeks in hospital. He was resident upstairs which stank of urine. Not good. His care was poor. Not sure if
it was the lack of staff but his basic needs were not met. From what we witnessed, drinks given to him in a cup - he can't feed himself, so heaven knows how he was supposed to do that. I could go on. To be fair, some staff were lovely, the cook we spoke to actually took an interest in my dad's lack of appetite. The place is badly managed in my opinion and paperwork kept on my dad was incomplete. Things should have been implemented but they chose not to because his stay was temporary but for me, they still have a duty of care! Avoid this care home. I can't believe there are good reviews about this place.

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Review from Carolyn C T (Relative of Resident) published on 25 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the home, and the staff. The home is clean and airy, not a heavy smell of urine.
Patients are warm, safe, well fed. When a patient had dementia this really is all they need.

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Review from Tony R (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to the care in January 2016, diagnosed with dementia and not being able to look after herself. This was a big family to make and you hope that your loved one will be looked after well. I can honestly say that all the staff we have dealt with from the manager, care staff, cleaners
and admin staff have all been extremely professional and helpful. The work staff do is very challenging but nothing is too much trouble for them. It gives you peace of mind to know your loved one is looked after and that you are able to visit anytime you want.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete the review card.


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Review from Irene H (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here about 6 weeks and I am very impressed with the care and attention she gets she seems to be very happy here. She is 92 years old and has memory problems but is very well looked after and always has a big smile on her face. She needs quite a bit of care and I am very impressed with
the way she has settled in and is happy. The staff are very caring and work hard.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete the review. We are very glad to hear you are impressed with the care our staff provide.


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Review from Karen E (Daughter of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 18 months during which she has received excellent care.
The staff be they manager, carers, catering staff or cleaners, all take the time to talk and explain how my mother has been doing.
Very approachable, always helpful.
I feel very satisfied and content at the level
of care provided.

Reply from Jagjit Sandher, Operations Director at Highgrove House

Thank you for taking the time to complete a review card. We are very happy to hear that you are very happy with the care our staff provide.


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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Highgrove House is calculated as follows: ( (95 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 128 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highgrove House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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