Visitors of any age welcome at any time to the home.
Parking available on site
High Brake House has a Review Score of 9.8 (9.758) out of 10, based on 11 reviews in the last 2 years. Over all time High Brake House has 11 reviews.
Review from Andrew K (Son of Resident) published on 4 March 2025
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Reply from Office Login, Office Team at High Brake House
Thank you for your kind comments. It was a pleasure and a privilege to care for your Mum. We will pass your comments onto to every team member at the home.
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Review from Lynn S (Wife of Resident) published on 12 February 2025
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Reply from Mark Brierley, Management Team at High Brake House
Thank you for your reply. We will pass your comments on to our entire team and are really pleased your husband enjoyed his stay with us.
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Review from Shirley S (Wife of Resident) published on 23 January 2025
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Reply from Mark Brierley, Management Team at High Brake House
Thank you for your comments, we will pass these onto every member of our team. We our glad your husband enjoyed his stay.
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Review from A W (Daughter of Resident) published on 14 January 2025
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Reply from Office Login, Office Team at High Brake House
Thank you for your lovely review. We are glad we were able to help and will pass your comments onto the team.
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Review from B D (Resident) published on 4 July 2024
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Reply from Hannah Townson, Manager at High Brake House
Thank you for the review, we are glad you enjoyed your stay with us.
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Review from K R (Daughter of Resident) published on 22 October 2023
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Reply from , Office Team at High Brake House
Your kind words are appreciated we will let the team know.
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Review from D J (Daughter of Resident) published on 3 October 2023
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Review from Ian H (Son of Resident) published on 3 October 2023
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Review from Peter I (Son of Resident) published on 3 October 2023
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Review from L P (Daughter of Resident) published on 3 October 2023
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Review from Lisa P (Daughter of Resident) published on 3 October 2023
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Reply from , Office Team at High Brake House
Thank you for your review it is really appreciated and we will pass it onto the team.
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The Review Score of 9.8 (9.758) out of 10 for High Brake House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for High Brake House is calculated as follows: ( (102 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for High Brake House is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2018
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Job Title: Management Team
Joined: 2003
Mark has been an active part of the management team for over 20 years at High Brake House. He started work in the care sector in 2003. He is a hands-on member of the management team, has good knowledge of regulatory compliance and has a can-do attitude. Mark believes in empowering team members to deliver the best care they can.
Job Title: Registered Manager
Joined: 2003
Hannah has been an active part of the management team at High Brake House for over 20 years. Hannah became the registered manager in 2003. She has extensive knowledge in medication, shift leadership and operational aspects of running a care home. She also loves activities and enhancing our residents well being.
Job Title: Office Manager
Joined: 2012
Liz has been the office manager at High Brake for over 10 years. She has brought a wealth of customer service experience to the home having previously worked as a trainer in hotels. She is methodical in her work and passionate about the delivery of great communication and close links between the home and the families of the residents we look after.