Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.
Hairdressing and Chiropody charges are separate, however are both reasonably priced.
The home have open visiting hours but do like to give residents a protected mealtime
Off road parking is available at the front of the home.
Hillcroft has a Review Score of 9.6 (9.562) out of 10, based on 17 reviews in the last 2 years. Over all time Hillcroft has 59 reviews.
Review from Patricia W (Wife of Resident) published on 31 March 2025
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Overall Experience
4.0 out of 5
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Review from I R (Resident) published on 31 March 2025
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your review. We really enjoy you being here and are really happy to rate us so well!
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Review from Angela S (Daughter of Resident) published on 27 March 2025
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your review Angela. We are happy that you rate the care and facilities as excellent at Hillcroft. If there is anything we can do for you to make your mum's experience an even better one then please let us know!
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Review from Elizabeth H (Daughter of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you so much for your kind review. We are extremely happy that you rate us as outstanding and have had a positive experience since your mum moved into Hillcroft. We will continue to do the best for your Mum. If there is anything we can do for you please just ask.
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Review from M H (Son of Resident) published on 10 March 2025
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Overall Experience
4.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your review. It is always our pleasure to look after your mum and we are happy that you recognise that she is cared for with dignity and has a quality of life at the home.
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Review from M C (Nephew of Resident) published on 6 March 2025
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your kind review. We are really happy that your auntie has indicated to you that our staff are very good in the home. We will pass this information onto staff and praise their efforts in delivering really good care.
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Review from P H (Granddaughter of Resident) published on 26 November 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
We are really happy that you value our staff and have experienced this at first hand. Staff make a fantastic effort every day and are always advised to go above and beyond to make our residents days special.
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Review from G L (Resident) published on 26 November 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your review. We are glad that we are assisting you in every way possible to live a quality life at Hillcroft.
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Review from Y N (Daughter of Resident) published on 25 November 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your review. We are constantly trying to improve the service we provide at Hillcroft and it is reassuring that you find our staff professional and very caring.
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Review from M C (Nephew of Resident) published on 20 November 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your review. We are delighted that your auntie is very happy living at Hillcroft. Our care staff love looking after her as she lights up the room with her infectious laughter.
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Review from Joan O (Daughter of Resident) published on 11 November 2024
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2.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your review. We are really sorry you feel that your mum has not received the care she deserves. We have looked into these concerns and have spoken to all staff concerned who advise that this is often due to a refusal to change into new clothes which they document onto our digital system. We would be happy to evidence this to you at a meeting at your convenience. We feel the general cleanliness of the home is good and we have invested heavily in new equipment such as carpet cleaners and new products. We do also have a resident of the day feature in which each bedroom receives a monthly deep clean in addition to daily cleaning. We have also invested heavily in the entertainment we provide our residents with entertainers visiting the home weekly. We would suggest that a Friday afternoon visit take place as this is when we open our Bar and have entertainment in the building. We have also invested heavily in an activity platform which holds 3,000 activity ideas.
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Review from Sandra T (Husband of Resident) published on 4 November 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your kind review. It a pleasure to be able to look after your husband and we will continue to care for him in the best way possible.
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Review from Susan M (Daughter of Resident) published on 31 October 2024
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5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your kind words about the care we have provided for your Dad. It has been our pleasure to work with him and we are also really happy to see him smiling again.
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Review from Deborah A (Daughter of Resident) published on 28 October 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your review. It is great to know that you value our staff so much and have had a positive experience so far. We will continue to look after your mum in the best way we can so she continues to have a quality of life living at Hillcroft.
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Review from K B (Friend of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your honest review. We are really pleased that your friend improved greatly whilst they lived here and we were really sad to see them leave as we know they enjoyed the experience of living in the home so much.
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Review from Michael O (Son of Resident) published on 18 December 2023
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
It was an absolute pleasure to be able to look after your mum at Hillcroft and we are all missing her! We are glad that your family feel that our staff treated her with respect and kindness and I will pass on your comments to them. Thank you again for choosing Hillcroft as your mum's preferred place of care earlier this year. We hope that the family are well!
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Review from I M (Grandson of Resident) published on 22 September 2023
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Overall Experience
2.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Thank you for your recent feedback. We pride ourselves on our first impressions at Hillcroft and have not received any negative feedback to date regarding mal-odour in the home. We will of course ensure that we further enhance this area of the foyer for everyone who enters the building.
Meal choices are provided to residents daily however if your relative has a special meal they like we will be more than happy to prepare this for them. We can also add this to our resident-of-the-day experience!
We have now also progressed to a new electronic system in the home. This should make it easier for staff to provide information to visitors when they arrive so you should see improvements in this area immediately.
If you have any concerns when visiting please do come and see me personally and I will only be too happy to help you.
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Review from S J (Daughter of Resident) published on 17 March 2023
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Overall Experience
4.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your review. We are glad to know that your mum has settled in well at the home. It is also good to know that you feel our staff are caring, attentive and professional. We acknowledge your comments about activities and will look into bringing in more activities and entertainment for the residents at the home so they have a more meaningful and enjoyable day.
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Review from Michaela G (Daughter of Resident) published on 28 February 2023
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Overall Experience
5.0 out of 5
Reply from Peter McCarten, Manager at Hillcroft
Many thanks for your lovely review. Our residents are at the heart of everything we do at Hillcroft. It is our pleasure to be able to look after your mum for you.
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Review from Carol M (Daughter of Resident) published on 20 December 2022
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Overall Experience
5.0 out of 5
Reply from Amanda Byrne, Manager at Hillcroft
Thank you Carol for your kind words. Looking after your mum is our pleasure. Kindest regards Amanda
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The Review Score of 9.6 (9.562) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.562 for Hillcroft is calculated as follows: ( (153 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 201 Ratings = 4.562
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hillcroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2023
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Job Title: Home Manager
Joined: 2022
Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.
Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.
He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.
Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.
"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"
