Hillcroft

16/18 Long Lane, Aughton, Ormskirk L39 5AT
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9.6 59 Reviews
  • Hillcroft, Ormskirk
Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.

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Care Provided by Hillcroft

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Raycare Ltd
  • Person in charge
  • Peter McCarten (Registered Manager)
  • Admission Criteria
    • We accept private referrals and referrals from local authority and NHS
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Hillcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.


    Hairdressing and Chiropody charges are separate, however are both reasonably priced.
  • (these prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have open visiting hours but do like to give residents a protected mealtime


  • Parking

  • Off road parking is available at the front of the home.


Hillcroft Reviews (59)

Total of 59, showing 21-40
9.6

Hillcroft has a Review Score of 9.6 (9.562) out of 10, based on 17 reviews in the last 2 years. Over all time Hillcroft has 59 reviews.

Overall Experience

  • 48
  • 9
  • 0
  • 2
  • 0

Date Published

59
15
15
17
42

Review from Susan C (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic accommodation to Dad's changing needs. Staff keep us informed of all aspects of Dad's care. Staff are so kind and caring and show compassion to all residents. They take care of all possible needs and are the nicest, kindest, smiliest people! Whatever they are paid, is not enough.

Reply from Amanda Byrne, Manager at Hillcroft

Thank you for taking the time to complete this review, we value your support. It is our pleasure to support your dad in our home.


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Review from Neil W (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care to be outstanding. We are confident that Dad is safe, secure and well cared for. Staff always share information. They are professional, friendly and genuinely care for the residents. Thank you to all.

Reply from Amanda Byrne, Manager at Hillcroft

Thank you for your kind words. It's a pleasure to support your dad here at Hillcroft care home.


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Review from Mark G (Friend of Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Hillcroft Care Home for over seven years. In recent years his health is declining, he is now unable to go out. Staff ensure that he is well cared for, clean and warm. Management are always happy to talk to you. Staff inform me of any concerns they have. Rooms are clean
and comfortable. Food is good. I know my friend is well cared for.

Reply from Amanda Byrne, Manager at Hillcroft

Thank you for taking the time completing the review, as always its our pleasure to support your friend. Kindest regards.


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Review from Ian D (Son of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Hillcroft for nearly two year now. Ever since she's been there myself and the rest of the family are happy and relaxed knowing she is in great hands and getting looked after properly. All through Covid and beyond the staff have been brilliant especially with their activities keeping
the residents entertained and our monthly emails and social media posts to keep the families updated.

Reply from Amanda Byrne, Manager at Hillcroft

Thankyou for your review, its our pleasure to care for your mum. kindest regards Amanda


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Review from Linda K (Wife of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Hillcroft are always very polite and courteous, and nothing is too much trouble to them. I find them to be very supportive and would highly recommend them.

Reply from Manager, Manager at Hillcroft

Thank you for your kind words, it is always a pleasure to support your husband.


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Review from Christina T (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be ever grateful to the management and staff for the quality of care my Mum received during her 23 months at Hillcroft. She was always treated with respect and dignity by the cheerful, positive and professional staff. They gave her the best possible care. Mum was happy and made new friends. They
encouraged Mum to be as independent as possible but always gave her attention and support when needed. Mum enjoyed the outings, activities and entertainments. She found the home-cooked meals appetising and enjoyable. The home remained COVID free because of very effective decision making by the manager and rigorous routines followed by all. Staff were always very welcoming and communication with family, when needed was first class.

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Review from A B (Daughter of Resident) published on 24 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for with dignity and love. Nothing was too much trouble, and the staff were patient and cheerful. We were always welcomed with smiles whenever we called and offered a cup of tea. The activities were varied and enjoyable. A real effort to improve the daily experiences of relatives
was evident. The staff wanted residents to enjoy themselves. Hillcroft is well run and full of kind motivated staff.

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Review from Dorothy R (Wife of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at Hillcroft since April 2019. From the moment of our arrival, the staff were there to help and support us in every way. My husband's care has continued to be exemplary. I visit him several times per week and I am always welcomed warmly into the 'family'. The staff are so
kind and will always make time for me even when they are busy. My husband was quite ill when he arrived but staff went out of their way to help him to settle and he continues to be settled and content. There are regular and frequent activities, outings and entertainment sessions which my husband thoroughly enjoys and which family members are always invited to participate in. The food is freshly cooked and nutritious. Support and encouragement is always there to ensure he eats and takes his medication. His personal care needs are met with kindness, compassion and dignity. I am so grateful to all the staff at Hillcroft for their care of my husband and would unreservedly recommend this care home.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you for your heartfelt review, it has been an absolute pleasure working with both yourself and your husband. It is lovely to see how he has settled into Hillcroft and enjoying the daily activities and outings and how relaxed you are now and able to enjoy the quality time with your husband. Once again thank you.


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Review from Ros E (Sister of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was on a weeks respite. They were supposed to go on outings and trips, she went on one trip out for tea. She complained about the food either burnt and said even staff complained. They also lost a lot of her clothes, l made three separate trips back after numerous calls saying they would be
there, still waiting. l found it a very expensive week to have her saying she was bored, will not be recommending or using them again, disappointed sister.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Hi Ros, firstly I would like to thank you for your comments regarding your sister's stay with us. We are disappointed with some of your comments however the overall rating we welcome as part of our continued commitment to providing the best possible care to all of our residents. We take all reviews seriously to improve the service we provide. Throughout your sister's one week stay she did enjoy the meals out x two and the entertainers that came into the home to which she was dancing and singing along to. The feedback from your sister throughout her stay and on leaving was positive and she was looking forward to returning to stay with the friends she had made.


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Review from Clare K (Granddaughter of Resident) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and welcoming on arrival, are always forthcoming with information eg how well my relative has slept, what they have eaten for breakfast and lunch and how much. The room is always clean. I am very happy with the service and am very confident that my relative is happy there.

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Review from Caroline B (Relative of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Monday 4pm and stayed for an hour. During this time, tea is served. The staff are very patient. They encourage residents to eat and will assist those that need it. I feel that my relative is well cared for.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you for your kind response.


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Review from Barbara W (Wife of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made welcome when I call in to visit.
The staff are all very pleasant and are always busy.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you, Barbara, it is an absolute pleasure to look after your husband.


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Review from Janis G (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial telephone call that I made to Hillcroft, I have found the staff to be extremely helpful with me and the residents. The residents are cared for to a very high standard.
I have been at the care home when the evening meal was prepared and the food looked very fresh and appealing.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you, Janis, we enjoy having your mum in our home.


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Review from Michele S (Son of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that my mother is here at Hillcroft. She has had a few illnesses and each time she has recovered I believe it is directly related to the high level of care that she receives. My mother has been in another residential care home in the local area, I can, therefore, say I have another example
to compare the level of care Mum gets and general quality of assistance Mum receives. I definitely believe that the manager and her staff give Mother the highest level of care and believe that this could not be better. The staff, all of whom I've met, are utterly committed and kind in every way when dealing with the residents, giving amazing personal attention to my mother and the rest of the residents. I cannot say in words how grateful I am for their dedication, always given with a smile.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you for your kindness, it is always a pleasure to care for your mum and spend time with you on your visits.


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Review from David S (Brother of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my brother about 4 times now and each time I have found the staff excellent and level of care very good.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you for your kind words.


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Review from Alison W (Daughter of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who go the extra mile for the residents and their families. The activities team are constantly coming up with new ideas and the recent 'live your dream' project is a lovely idea. Each resident is being given the chance to have a special day tailored to their interests - magic! Thanks
to all the staff for all you do.

Reply from Margaret Sutcliffe, Manager at Hillcroft

it is great to hear your views and interest you have in the care we provide, we always strive to improve the quality of peoples lives and ensure it is as enjoyable as possible, thank you.


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Review from K H (Son of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring towards my Mum.

Reply from Margaret Sutcliffe, Manager at Hillcroft

It is a pleasure to be part of mums life and to support her in all daily activities thank you for your kind words.


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Review from Angela H (Daughter-in-law of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel mum is in very safe, caring and professional hands at Hillcroft. The staff chat with us and keep us up to date and we feel very welcome and part of a bigger family. We have gotten to know most of the staff and without exception, they are all delightful. They are regularly in training sessions
to keep up to date and the management and owners are continuously improving the actual home and its services. Mum has all her faculties but needs help with being in a wheelchair but they tailor her care so that she can remain as independent as possible. It is also good how they take people out.

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Review from Karen T (Daughter of Resident) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think both my parents have improved since coming to Hillcroft. Staff are friendly, helpful and supportive. Having them there has put me and my family’s mind at ease knowing that they are safe.


Staff go above and beyond looking after my parents.
My parents are now taking part in various activities

that the home provides, which they would not usually do if they were still at home.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you for your kind and positive comments, it is a pleasure to care for your parents


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Review from Ruth A (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had only been a resident at Hillcroft for a couple of months. But I am happy with the care provided. He has settled in well and seems happy.
The staff at Hillcroft are always pleasant and caring. All his needs are met and I would recommend the care to others.

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you so much, Ruth, it is pleasing to hear your comments and to know the care we provide is recognised.


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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Hillcroft is calculated as follows: ( (153 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 201 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Peter McCarten

Job Title: Home Manager

Joined: 2022

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.


Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.


He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.


Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.


"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"