Hillcroft

16/18 Long Lane, Aughton, Ormskirk L39 5AT
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9.6 59 Reviews
  • Hillcroft, Ormskirk
Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.

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Care Provided by Hillcroft

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Raycare Ltd
  • Person in charge
  • Peter McCarten (Registered Manager)
  • Admission Criteria
    • We accept private referrals and referrals from local authority and NHS
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Hillcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200

  • Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.


    Hairdressing and Chiropody charges are separate, however are both reasonably priced.
  • (these prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have open visiting hours but do like to give residents a protected mealtime


  • Parking

  • Off road parking is available at the front of the home.


Hillcroft Reviews (59)

Total of 59, showing 41-59
9.6

Hillcroft has a Review Score of 9.6 (9.562) out of 10, based on 17 reviews in the last 2 years. Over all time Hillcroft has 59 reviews.

Overall Experience

  • 48
  • 9
  • 0
  • 2
  • 0

Date Published

59
15
15
17
42

Review from S B (Friend of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home on 4/6/17. It was a lovely afternoon, the staff made me feel welcome. There was a singer there singing the old rat pack songs and the residents and staff were singing along and some even dancing. The home didn't feel like a care home, it felt like "home".

Reply from Margaret Sutcliffe, Manager at Hillcroft

Thank you so much for the kind comments, it is our aim to be homely so it is so pleasing to read your comments.


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Review from Toni L (Niece of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant with all residents and visitors. Facilities are above and beyond. My auntie loved her respite here and will he definitely coming back.

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Review from Paul M (Son-in-law of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you from us as a family for looking after our very much loved family member and for putting our mind at ease that he was getting 1st class care and for the choices you gave him and us. To the care staff for their genuine love and affection showed not just to our family member but to all the other
service users. Thank you very much.
Kind regards

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Review from Stephen B (Grandson of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been living at Hillcroft since 2015 within the 'Horizon' dementia environment.
During September 2016 I took the opportunity to properly spend time and look at the homes delivery of care and support to my Gran.
I have only positive things to say about the home. From the manager who is
always available to talk to, through to the very helpful staff the service witnessed on my visits were really good.
My grandma has thrived since she has been at Hillcroft and the team are supporting her dementia really positively and always treat her with respect and dignity when caring for her.

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Review from Alan J (Son of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Hillcroft Care Home in July 2016. She has settled into her new home extremely well and is very happy and content. This is mainly due to the care and warmth of the staff who work there along with the company of other residents who have become daily companions and friends.
The home
is very well managed and welcoming and the staff put a huge amount of effort into making sure that residents feel safe, secure and at home. There is also a great deal of emphasis placed on providing activities for residents to participate in both within and outside the home.
It is a huge comfort to family and friends of Mum to see her so happy and settled. All at Hillcroft deserve the highest praise and gratitude for creating such a caring and homely environment.

Reply from Margaret Suttcliffe, Manager at Hillcroft

Thank you so much Alan, it is always great to hear views like this knowing that the family feels comfortable with the team at Hillcroft. We pride ourselves on being one big family.


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Review from Karen V (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is well cared for and all the staff are lovely.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you for your honesty Karen


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Review from David C (Son of Resident) published on 20 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be more pleased by care and compassion shown for my mother and the above and beyond kindness shown, Hillcroft is a very welcoming place that not only meets but often exceeds expectations. Facilities are very good and well cared too but it is the staff as ever that make the difference. This
is in our opinion, a really well run and happy care home.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you so much David, your kind comments are appreciated by the dedicated staff team as always it is a pleasure to care for your loved one.


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Review from Phillip C (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is simply just an excellent residential home. The kindness and thought to my mother, plus patience has been beyond the call fo duty. All the staff have been wonderful. One always goes away knowing that my mother is in safe hands, and will always be treated with dignity. I can only say thank you
to all the staff concerned.

Reply from Margaret Suttcliffe, Manager at Hillcroft

Thank you so much for your kind words, we appreciate it has been a difficult time for you and your family and hope we continue to work together to give you mum the best care possible


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Review from Doris B (Daughter of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived at Hillcroft for 2 years. In that time I visited on a near daily basis and at different times of the day, so I feel I have seen at first hand the care, support, my mum gets on a daily basis. All staff treat her with respect and dignity. There is always something going on that mum can
join in whether it be singing or going out. Back in November Mum had a fall and broke her hip, I would like to thank all staff who followed physio instructions to get my mum mobile again. I would also like to mention domestic staff who regularly chat with residents at Hillcroft, I feel the management keep up to date with regular training for their staff members and were also very supportive to me when mum had to get into Hillcroft. I think my biggest compliment I could give to Hillcroft would be if I need to go into a home Hillcroft would be my choice.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you, it is always a pleasure to care for your mum and it feels a privilege to be part of her care.


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Review from Kate F (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother this week on Tuesday afternoon and then on Wednesday morning. She was sitting in the lounge with a group, one of whom was knitting which was nice to see, and looked happy and relaxed. There were lots of staff around who are always kind and attentive. My mother's room although small
was clean and tidy and her clothes looked very nicely kept. The courtyard garden is now a real asset looked after by my sister who took on the job to keep all the planting up to scratch and change all the pots and beds every season. I'm sure things like this give residents, staff and visitors alike an interest and real pleasure.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you as you have said we continue to improve all areas including the gardens and love to see the people in our care enjoy them


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Review from L P (Resident) assisted by family/friend published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and a friendly place to be. The residents are taken out to lunch which my mother really enjoys. Quite often there are singers on that perform which are all very good. There are animals bought into the home so that residents can pet them. Family and friends are always made welcome.
There are days out to Blackpool and places like that. A lady comes in every week to do exercises with the residents. It is a nice atmosphere.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you your comments they have been relayed to the staff, it is always a pleasure to care for your mum and she loves the visits and time she spends with you.


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Review from Heather C (Daughter of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many care establishments as a nurse over the years and finding the right place for my mum to be cared for was a tall order!
Hillcroft was immediately welcoming, reassuring, professional and most of all, warm and caring, with a lovely team of staff who always treat my mum with the utmost
respect.
The home is warm and homely and my mum is very well cared for.

Reply from Margaret Suttcliffe, Manager at Hillcroft

Thank you Heather, it is always a pleasure to welcome you and your family into Hillcroft (especially your dad) , but most of all to look after your mum, I know it has been difficult for you all, we will always be there to support you and to care for your mum to a high standard.


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Review from Margaret S (Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came here after post op surgery and a severe urinary tract for 2 weeks recuperation. I have been here this time for 5 days as my husband had to go to a family funeral in London. We were both very concerned that I would not cope with the journey tube trains and escalators. The staff here were
more than happy to love me to stay until he retired. The staff care, always respectful to all residents visitors and other staff members and work extremely hard. Activities are offered and encouraged by staff, but many residents are not responsive and choose to opt out.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you Margaret it is always a pleasure to be there for you


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Review from Robert (Nephew of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hillcroft to be an excellent care home. The staff are friendly, helpful and caring. They treat the residents with care and dignity. Overall I wouldn't hesitate recommending to anyone.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you for your kind words


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Review from Graham W (Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately in March this year (2016) my dad had to go into full time care due to Alzheimer's and other debilitating illnesses. Mum couldn't cope anymore, after a few weeks we were visited by two members of staff from Hill Croft care home in Aughton. Not long after, dad was taken there full time.
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service they provide is second to none, the management go above and beyond to help not just the residents settle in but family members are at ease leaving loved ones behind. The staff are very friendly and are always available for a chat and to explain about what your family member has been like and what they have done. The home is just amazing and you feel relaxed leaving dad there. Can't thank the staff enough, they do an amazingly difficult job very well. Would I recommend this care home to anyone?
Yes in a heartbeat.


Thank you Hillcroft TEAM we now sleep at night knowing dad is safe and very looked after xx
Out of TEN it is definitely TWENTY.


Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you Graham your comments are touching and very much appreciated by all here at Hillcroft, we know it is a very difficult time for all your family and will always be here to support you.


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Review from Danielle M (Granddaughter of Resident) published on 4 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With all the bad media you see nowadays I believe that the staff and management here require very high praise for the amazing care and welcoming environment they have created and maintain here. As family of a resident we are always welcome and not restrained to visiting times, a small feature that gives
peace of mind. With children being welcomed just as much as adults, and welcomed to interact with all residents and staff alike. Always the warm inviting smell of fresh home cooked food in the air and lots of entertainment and family fun days organised regularly. Cannot thank the staff enough for the amazing job they do on a daily basis, not just with My Grandad, who has settled in very well, but with us as a family, as we always feel welcomed.

Reply from Margaret Suttcliffe, manager at Hillcroft

Dear Danielle thank you so much for your comments and kind words, it is lovely to read your review and a pleasure to care for your granddad


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Review from Rebecca W (Granddaughter of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granddad has been at Hillcroft for six months and settled in so much, thanks to all the amazing staff who bend over backwards to make every person in Hillcroft feel safe and relaxed. Not only are they exceptional with members living there, they are amazing with us. The families and always helpful
with our needs too. I could go on and on how amazing this care home is but, just a few things that make it special are; the food is fab lots of entertainment planned, they genuinely care, my granddad goes on lots of days out, garden is beautiful, the place is spotless, very relaxing, we are welcome any time and most of all my grandad is happy. We always leave happy and relieved he is happy there.

Reply from Margaret Suttcliffe, Manager at Hillcroft

Hi Rebecca, thank you so much for your lovely comments, it really means a lot to the staff here at Hillcroft.
It is a pleasure to care for your granddad.


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Review from Josephine M (Daughter of Resident) published on 27 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hillcroft for the last 8 months. I can honestly say that Hillcroft is a wonderful home. I feel at ease as I know my mother is being looked after and cared for. The staff are extremely friendly and hospitable. The staff keep you informed if there are any concerns
regarding your loved one and also alert you when your loved one is unwell. My mother has dementia and was living with me at the beginning of last year and her dementia took a turn for the worse. I had the daunting task of finding a suitable home for her. The first home that my mother was in was absolutely awful and my mother was quite distressed all the time she was there. My mother was assessed by Hillcroft and was accepted as a resident in December 2015. My mother seems to enjoy being at Hillcroft and is more settled which makes me happy.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you for your kindness, I will pass on your comments to the staff


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Review from Marie D (Daughter-in-law of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Currently my father-in-law is full time here. It's a lovely clean and safe place, garden is lovely. Staff have been amazing. It helps to know he is in such an amazing place where he gets the care he needs.

Reply from Margaret Suttcliffe, manager at Hillcroft

Thank you for your kind words it is appreciated by all the staff in Hillcroft.


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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Hillcroft is calculated as follows: ( (153 Excellents x 5) + (25 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 201 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillcroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Peter McCarten

Job Title: Home Manager

Joined: 2022

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.


Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.


He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.


Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.


"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"