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Hilton Rest Home has a Review Score of 9.9 (9.889) out of 10, based on 17 reviews in the last 2 years. Over all time Hilton Rest Home has 33 reviews.
Review from N W (Respite Resident) published on 5 March 2025
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Review from L K (Granddaughter of Resident) published on 31 January 2025
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Review from Amy O (Granddaughter of Resident) published on 31 January 2025
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Review from D M (Daughter of Resident) published on 28 January 2025
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for a lovely review, our aim is to ensure our residents are well cared for and happy your review tells us we are achieving that.
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Review from G H (Respite Resident) published on 9 January 2025
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, we have modernised and redecorated all our bedrooms and communal rooms over the last 12 months and we continue to upgrade and improve the home.
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Review from G F (Son of Resident) published on 3 January 2025
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review. We strive to deliver an excellent standard of care every day. We are continually improving the home and the facilities we provide.
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Review from Michael H (Son of Resident) published on 13 December 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, we aim to provide excellent care and a happy environment for our residents. It is a testament to the staff when our residents thrive in our care.
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Review from S R (Daughter of Resident) published on 5 December 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review. Our main aim is to provide excellent care for our residents in a happy and friendly home. Thank you for recognising the hard work we do.
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Review from Jeanette E (Daughter of Resident) published on 14 November 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for your lovely review, it is a pleasure to care for your mum and get to know you all as a family.
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Review from J P (Daughter of Resident) published on 5 November 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, I know you particularly enjoy our armchair exercises, it's a pleasure to look after your mum and get to know you all as a family. Kind regards, Registered Manager
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Review from Danny M (Son of Resident) published on 9 October 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, it is our pleasure to look after your mum and get to know you all as a family.
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Review from Donna P (Granddaughter of Resident) published on 30 August 2024
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Review from W A (Sister of Resident) published on 12 July 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, it is a pleasure to look after your sister and get to know you too. We strive to do our best every day and make our resident's stay with us enjoyable.
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Review from S B (Daughter of Resident) published on 8 July 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, It was lovely to get to know your dad and we are happy he is returning to us in August. Regards Tina MacNeall Registered manager.
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Review from Harry C (Mother of Resident) published on 8 July 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, It is a pleasure to have your mum stay with us, she makes our day with her story's she tells us. Regards Tina MacNeall, Registered Manager.
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Review from Jennifer B (Daughter of Resident) published on 27 June 2024
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Reply from Tina Macneall, Registered Manager at Hilton Rest Home
Thank you for that lovely review, it was a pleasure to meet you all and have your dad come to stay with us, we are so happy he enjoyed it and we look forward to seeing him again in the future Regards, Tina MacNeall, Registered manager
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Review from K J (Sister of Resident) published on 11 July 2023
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Reply from Anne Emmott, Manager at Hilton Rest Home
Thank you. It was a pleasure and an honour to support such a lovely family.
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Review from K T (Daughter of Resident) published on 22 July 2022
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Reply from Anne Emmott, Manager at Hilton Rest Home
Thank you for your lovely words. It is our pleasure to support you all.
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Review from Mick B (Son of Resident) published on 24 June 2022
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Reply from Anne Emmott, Manager at Hilton Rest Home
Thank You for your kind words. It is our pleasure to be in a position to support you and your family.
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Review from Jean B (Daughter of Resident) published on 25 April 2022
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Reply from Anne Emmott, Manager at Hilton Rest Home
Thank you for your lovely words. It is our absolute pleasure to be supporting this wonderful lady.
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The Review Score of 9.9 (9.889) out of 10 for Hilton Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.889 for Hilton Rest Home is calculated as follows: ( (177 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.889
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hilton Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Feb 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Response by Hilton Rest Home to this inspection report
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Job Title: Senior Carer
Joined: 2018
Gail joined us in 2018 from a background of textile work. This role was completely different to anything she had ever done before, so understandably, she was a little unsure but she need not have worried. Within 6 months of being with us Gail was working her way from care assistant to Senior care assistant- Residents and staff love her. When I asked Gail what she likes about working at Hilton ,this is what she said....
" I enjoy my job because I feel honoured that I can help to enhance someone's quality of life, and I feel that I am part of a team ."
Job Title: Carer
Joined: 2022
Sandra joined our care team earlier this year and has settled into her role very well. Sandra is currently working towards her NVQ level 2 in health and social care.
Job Title: Carer
Joined: 2022
Codie joined us earlier this year and is working towards her NVQ level 2 in health and social care.
Job Title: Cook
Tina has been at Hilton for many years in her role as a cook.
Job Title: Night Senior
Deborah has been at Hilton for over 20 years.
Job Title: Night Senior
Michelle works nights and holds her NVQ level 3 in health and social care.
Job Title: Carer
Joined: 2021
Vicky has worked in the care sector for many years and joined our team in 2021 as a carer, also covering senior shifts if required. Vicky holds her NVQ level 3 in health and social care.
Job Title: cook
Joined: 2021
Emma joined us last year in the role of cook, Emma has many years of experience in the kitchen environment.
Job Title: Carer
Joined: 2020
Sarah is currently working towards her NVQ3 in health and social care as well as organising our activities alongside Laura.
Job Title: Night carer
Joined: 2018
Kerri holds her NVQ 3 in health and social care and has been part of our night team for approx 5 years.
Job Title: Registered Manager
Joined: 2023
Tina joined us in October 2023
She has over 20 years experience as a Registered Manager in Residential Care, Domiciliary care and Supported Living