Hilton Rest Home

Quarry Street, Padiham, Burnley BB12 8PH
Submit a Review
9.9 33 Reviews
  • Hilton Rest Home, Burnley
Hilton Rest Home is a twenty-one capacity Burnley care facility, dedicated to suit the needs of older people, through personalised care packages and adherence to modern standards and regulations.

Dual occupancy rooms are available and the service is passionate about maintaining a homely atmosphere within which service users feel dignified and respected.

All care staff are trained to NVQ level 2 or above.

Situated in a quiet residential area of Padiham, close to local amenities.
Hairdresser visits weekly
Chiropodist visits 6 weekly
Newspaper delivery available
Home cooked food.

Show Hilton Rest Home on the Map

Care Provided by Hilton Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs J R Buirds [Buirds Family LLP]
  • Person in charge
  • Tina Macneall (Registered Manager)
  • Admission Criteria
    • lcc and private admissions
    • Ages from 18 to 102
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Hilton Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £698 – £825
    • RESPITE Self-Funded Residential Care £721 – £721

  • No top up required
  • (these prices are only a guideline, please contact Hilton Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please contact the home directly for current visiting arrangements


  • Parking

  • Parking on site


Hilton Rest Home Reviews (33)

Total of 33, showing 21-33
9.9

Hilton Rest Home has a Review Score of 9.9 (9.889) out of 10, based on 17 reviews in the last 2 years. Over all time Hilton Rest Home has 33 reviews.

Overall Experience

  • 31
  • 2
  • 0
  • 0
  • 0

Date Published

33
11
16
17
16

Review from Bernadette C (Daughter of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted Mum to have a couple of weeks respite, somewhere she would be well cared for and treated with dignity and respect, and we were not disappointed. All the staff and the manager couldn't have done enough for Mum, they really did treat her like family as they did all the residents. It was lovely
to witness, it was a short trial stay for Mum and although she wasn't quite ready to take up permanent residency, I don't think there would be any hesitation by her to go back there in the future. Thanks to you all at the Hilton Rest Home, you should be proud of yourselves.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely feedback. It was an absolute pleasure to meet this Lady. We are more than happy to support you again in the future if required.
Kind regards
Anne and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth P (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went in for 2 weeks of respite care whilst we were on holiday. She had nothing but praise for all aspects of the home, particularly the food! When she comes to needing full-time care this will definitely be our first choice.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you so much. It was an absolute pleasure having your mum with us.
Anne and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith J (Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little apprehensive about being moved to Hilton Rest Home not having any experience of care homes. I needn't have had any worries. The staff were all welcoming and kind and the induction process was quick. I was shown to my room, furnished with a nice cup of tea while the staff sorted out my
clothes and made sure I had everything I needed. It has been a pleasurable experience getting to know the people on the different shifts and them getting to know my likes and dislikes. The standard of care I have received has been second to none and the food excellent. I have thoroughly enjoyed my stay here and the laughs with the staff. I would recommend this care home to anyone who is in need of respite care while the healing process takes place. Well done to all of the staff for providing such excellent care. you should all feel proud of yourselves.
Keith.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely words. It has been an absolute pleasure watching your progress during your stay with us. You will be missed, and we wish you well. Anne and the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cazzie W (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit a family friend and every time staff are very welcoming and very polite.
They have also complied with all rules and regulations during Covid (visiting pods).
Always have great communication face to face or over on the phone.
Very lovely home and our family friend is very happy
and has never said a bad word about any staff or the rest home in its self.
Thank you so much for all you do.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your lovely review. We appreciate your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Civil Partner of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a service user of the Hilton Rest Home for a number of years, and on my visits, I have found the staff to be friendly and helpful. It has a nice atmosphere, it is clean and smells lovely.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your kind words. We are always happy to help wherever we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara O (Cousin of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's cousin went to Hilton over three years ago following a stroke and he is now 90 years old. He was able to take his dog Cassie with him which made a great difference to his recovery as he is devoted to her. Unfortunately, he has not been able to see her since the Covid lockdown but the staff
have helped him cope with this and he knows that she is safe and well with the dog walker.
The fact that there have been no Covid cases at Hilton is testament to the dedication and caring of all the staff.
On my visits to Hilton I have seen how patient and caring the staff are. I feel that during the current crisis care home workers have been the unsung heroes.
My thanks go to the management team and all of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Winifred W (Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that it would be difficult to find anything that comes up to the standards that I have found, care, cleanliness and kindness. I was unsure of what to expect when I had to move into full-time care, having seen many negative reports about care homes, however, I was made to feel welcome from day
one and everyone was as good as their word, making me feel welcome and helping me to settle in.

Reply from Anne Emmott, Manager at Hilton Rest Home

We very much appreciate the lovely comments and will continue to strive in our quest to provide the highest of standards in everything we do.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea K (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about my mum going into respite as she has dementia. The manager and staff were so caring and I felt at home never mind mother. After she came home, mum was still able to attend activities run by the home. I have just booked mum in again for this weekend. I can’t thank the staff enough
for looking after my mum.

Reply from Anne Emmott, Manager at Hilton Rest Home

Absolute pleasure having mum with us. We are looking forward to seeing her again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol L (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hilton to be an excellent care home. My mother has been there since June of last year.
The staff are kind, considerate and extremely approachable. It is kept clean to a very high standard.
The food is always appetising and varied. The manager is very professional and always available
should anything arises that needs to be discussed.

Reply from Anne Emmott, Manager at Hilton Rest Home

Thank you for your kind words. Very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca F (Granddaughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother lived at the Hilton and the care provided was second to none, it was delivered with the utmost dignity and compassion. All my family was made to feel very welcome even when I brought my little dog which grandma loved. The home is very well managed and all the staff are kind, caring and
very friendly. Grandma was very happy and settled while living at the home and I would like to thank all the staff for their warm hospitality and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy C (Regular Volunteer) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was a warm friendly place to visit. We went to the home to help with lunches and play a bingo session with the residents as part of our team challenge week where we help a local group. As ever the staff were outstanding with their hard work and treatment of the residents. It was evident
they promoted dignity, respect and choice with the elderly and the residents seemed very contented and well cared for. We couldn't thank them enough for a memorable day where generations met and shared laughter and fun.

Reply from Joseph Robb Buirds, Proprietor at Hilton Rest Home

At Hilton, we do all we can to ensure that our Residents have the 'best of care'... It is heartening to see that our efforts have bee recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet M (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home offers a very friendly and homely atmosphere. The staff gave great support to the residents and nothing is too much trouble. At a very difficult time for myself and my sister and of course mum, the home was there to give us tremendous support and ease the pain. The Hilton is a credit to staff
and the management, just want to say thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie S (Daughter of Resident) published on 3 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were so upset when we had to put our mum into care. But we are so happy knowing that our mum is being looked after in a loving caring home. I have ticked excellent to all the boxes, because our mum is so happy and content and that means the world to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Hilton Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.889 for Hilton Rest Home is calculated as follows: ( (177 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 198 Ratings = 4.889

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hilton Rest Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Hilton Rest Home to this inspection report

Rated as good


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

GAIL

GAIL SALMON

Job Title: Senior Carer

Joined: 2018

Gail joined us in 2018 from a background of textile work. This role was completely different to anything she had ever done before, so understandably, she was a little unsure but she need not have worried. Within 6 months of being with us Gail was working her way from care assistant to Senior care assistant- Residents and staff love her. When I asked Gail what she likes about working at Hilton ,this is what she said....


" I enjoy my job because I feel honoured that I can help to enhance someone's quality of life, and I feel that I am part of a team ."


Sandra

Sandra Doran

Job Title: Carer

Joined: 2022

Sandra joined our care team earlier this year and has settled into her role very well. Sandra is currently working towards her NVQ level 2 in health and social care.


Codie

Codie Gallagher

Job Title: Carer

Joined: 2022

Codie joined us earlier this year and is working towards her NVQ level 2 in health and social care.


Tina

Tina Ross

Job Title: Cook

Tina has been at Hilton for many years in her role as a cook.


Deborah

Deborah Large

Job Title: Night Senior

Deborah has been at Hilton for over 20 years.


Michelle

Michelle Coffey

Job Title: Night Senior

Michelle works nights and holds her NVQ level 3 in health and social care.


Vicky

Vicky Chappell

Job Title: Carer

Joined: 2021

Vicky has worked in the care sector for many years and joined our team in 2021 as a carer, also covering senior shifts if required. Vicky holds her NVQ level 3 in health and social care.


Emma

Emma Chappell

Job Title: cook

Joined: 2021

Emma joined us last year in the role of cook, Emma has many years of experience in the kitchen environment.


Sarah

Sarah Hepworth

Job Title: Carer

Joined: 2020

Sarah is currently working towards her NVQ3 in health and social care as well as organising our activities alongside Laura.


Kerri

Kerri Miles

Job Title: Night carer

Joined: 2018

Kerri holds her NVQ 3 in health and social care and has been part of our night team for approx 5 years.


Tina

Tina Macneall

Job Title: Registered Manager

Joined: 2023

Tina joined us in October 2023
She has over 20 years experience as a Registered Manager in Residential Care, Domiciliary care and Supported Living