Holywell Home

17 West End Road, Morecambe LA4 4DJ
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9.1 11 Reviews
  • Holywell Home, Morecambe
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Care Provided by Holywell Home

  • Primary Care Categories
  • Learning Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 6 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Connor Associates Ltd
  • Person in charge
  • Tara Mostert (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (6)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • Friends and relatives are free to visit residents at any time but it is better to telephone first to make sure that the individual will be in and is expecting a visit.


    Other visitors are requested to telephone the home in advance to ensure that staff will be available to meet them.


  • Parking

  • Public on-road parking is available along West end Road but this can become congested, when alternative on-road parking should be sought in the area.


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Holywell Home Reviews (11)

9.1

Holywell Home has a Review Score of 9.1 (9.125) out of 10, based on 2 reviews in the last 2 years. Over all time Holywell Home has 11 reviews.

Overall Experience

  • 10
  • 1
  • 0
  • 0
  • 0

Date Published

11
0
2
2
9

Review from Samantha G (Friend of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was happy to see how my friend has improved over time, she was happily mixing with people in the community her carers were kind and I was suprised hearing her uttering some words, when passed my greetings, she was very smart and looked very happy. The Holywell team is doing amazing work she used to
use force when coming her needs now she is using signs "wow" well done.

Reply from Sabe Connor, Owner at Holywell Home

Thank you for your kind words. It is important for staff at Holywell Home to know that their efforts in ensuring that our residents are happy and cared for to the highest standards are recognized. I shall pass on your comments to the team.


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Review from M J (Relative of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager herself is an amazing person, the staff at Holywell Home give their full commitment to all the residents and make them feel as if it was their own home.
I honestly can’t thank each member of the team at Holywell Home enough for everything they do. My sister has complex needs, and the whole
team are supportive not only of my sister but of us all as a family. I can honestly say she is in safe hands and the home itself isn’t like any other this home feels like a family with the manager, and staff supporting in the best way they can.
The compassion shown by the team is exceptional. We will always be grateful for everything you have done. Nothing was too much trouble, and every interaction was carried out with genuine compassion by the team they genuinely care about the people residing in the home. We visited weekly, at different times, and on each occasion witnessed all residents being treated with kindness and respect by the whole team.
I would highly recommend the home.

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Review from Emma H (Sister of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has stayed here twice now. I’m so happy she’s there. She comes on so much and is taken such good care of. I feel good that she is there and not one bit anxious. Very well done to the staff and the manager who I speak with most. But all are lovely, friendly, great people who work there.

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Review from April L (Brother of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly run home. A lovely, clean accommodation and the residents are very cared for to keep them safe. Staff go above and beyond to give everyone a good lifestyle and tend to each person's individual needs. The home is situated close to the sea and makes visiting a pleasure to go for a walk
with my brother.

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Review from Mary-Jane A (Friend of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend resides at Holywell Home, she has always got nothing but nice things to say about the staff and the other people she lives with.
My friend is always looking presentable and always wears nice perfume.
The staff at Holywell Home are always very welcoming and very approachable. They also take
their time with each resident making sure they are all safe and okay. Anything anyone needs the staff are sure to go above and beyond to help them out.

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Review from L D (Friend of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close friend of a resident, I feel like Holywell Home does an amazing job. I like the fact that the home promotes independence to the service user by giving them their own key to the front door. I also like the fact the staff are always uplifting the service users spirits and making them happy
every time I visit this home.
The staff are always happy and friendly and can always see them going the extra mile. I couldn't recommend this home enough to anyone who is looking for a care home.

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Review from Karl S (Resident) published on 25 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a friendly warm feeling when visiting the property. Staff are always polite and make you feel welcome.
Residents are always happy and have an extremely good relationship with staff.
I honestly can't find fault with staff or facilities and would definitely recommend the home to persons with
interest.
Keep up the good work!

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Review from Lucy B (Friend of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care my friend receives to be excellent with all the care staff being very friendly and capable and they create a lovely relaxed and safe environment. All residents seem to be very happy and contented.

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Review from J B (Brother of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is very well looked after by the staff.


He gets on well with the other residents.


He has a degree of independence by using his own front door key.


I am pleased with the care and attention he receives.


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Review from J H (Husband of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of the residents is very good and I cannot fault it at all. Staff are very caring and patient and put the residents first.
If any of them are not happy about anything, they will take them aside to get it off their chest's.
The lady in charge is always at hand to help and give a hand. The
owner is highly thought of by residents and parents.

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Review from C R (Sister of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holywell Home provides excellent care and guidance to all who live there. The staff get to know each individual and ensure that they provide help and assistance, encouraging the individual to meet their own optimum goals. Promoting independence and growth at all times.

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Current Review Score: 9.1 (9.125)

Overview of Review Score

The Review Score of 9.1 (9.125) out of 10 for Holywell Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Holywell Home is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Holywell Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 2 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Holywell Home

What types of Care is Holywell Home registered for?

Respite Care, Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holywell Home provide?

Palliative Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Holywell Home have?

There are 6 Single Rooms.

What are the Facilities & Services at Holywell Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holywell Home to the centre of Morecambe?

0.8 mile(s) as the crow flies, distance by road may be significantly further.