The Knights Retirement Home

365 Clifton Drive North, St Anne's in the Sea, Lytham St Annes FY8 2PA
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9.7 36 Reviews
  • The Knights Retirement Home, Lytham St Annes
The Knights Retirement Home is an integral part of its local community, providing skilled care and a comfortable living environment where older adults can enjoy a comfortable lifestyle and have their well-being, health and nutrition safeguarded.

The home's ethos is to support active and interesting days, with many social events to enjoy and personal interests encouraged and to ensure that all residents' needs are met at a high standard. The Knights is a home from home with care; residents are encouraged to continue their hobbies and to go out to the park, beach and to local places of interest.

All care is person-centred and carried out by a highly-skilled team. As Investors in People the provider has placed a strong focus on developing talent and establishing a strong induction process.

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Care Provided by The Knights Retirement Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Mary Mills (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (25)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for The Knights Retirement Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • Self-Funded Residential Dementia Care £850 – £1,000
    • RESPITE Self-Funded Residential Care £800 – £950
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,000
  • (these prices are only a guideline, please contact The Knights Retirement Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to pop in and have a cup of tea or coffee and a nice piece of cake, baked freshly every day. The home politely requests that visitors do not call in at mealtimes unless pre-arranged


  • Parking

  • The home have a small car park at the front of the building


The Knights Retirement Home Reviews (36)

Total of 36, showing 1-20
9.7

The Knights Retirement Home has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years. Over all time The Knights Retirement Home has 36 reviews.

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Review from Sam B (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at the knights for nearly 3 months and for most of this time she has been poorly with infections. This has made her care needs greater and her behaviour has been more challenging. The care staff are caring, respectful and kind. The manager is always there to support and keep on top of
things. The senior carer has been great, voicing concerns and keeping me updated. The home is clean and food is good. The activities are great for the residents also. I made the right decision moving her from another home and am grateful for the care my mum is being given.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you. Reviews tell us what we are doing well and what we can improve. Having a family member working together with the care team is a bonus. your support has been invaluable in supporting your mum and enabling the team to meet her needs. Thank you once again.


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Review from Gary S (Son of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't normally leave reviews but I am so pleased with the ongoing care my mum is receiving here.
All of the staff from the manager downwards are engaging and helpful and genuinely seem interested in the people around them.
I am extremely happy to leave my mother in their care and feel assured she
is being looked after and as such would highly recommend The Knights.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much, Gary. Reviews mean such a lot to us. I love to say that The Knights team and residents are one big family and we help each other. Our residents are so important to us and we love each and every one of them. I am happy that you entrusted your mum to our care.


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Review from Graeme J (Son of Resident) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care with a view to permanent residency into a care home. We approached the managers at The Knights care home and we were guided through all our options with care and compassion. Both managers went above and beyond to make sure my mum had everything she needed to make her experience
the best it could be with very short notice. Since returning home after her quick respite break my mum decided she needed permanent care. I contacted them again and they guided me through what was required and secured a room that has surpassed my mums expectations. I can't thank them enough for their guidance and the care and understanding of my mums needs. I would recommend The Knights for anybody looking for a safe environment for their relative's

Reply from Mary Mills, Manager at The Knights Retirement Home

Hi Grahame, I am so happy that you felt supported and guided through this difficult experience. It is quite hard to navigate social care at times.
Thank you for your lovely comments and it is so satisfying to know that your mum is happy and feeling safe.


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Review from Pauline W (Wife of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My hubby has been in The Knights Care home for two and a half months. The staff are amazing especially the manager. She is always at the end of the phone if you need to speak to her and will do her best to sort out any problems. My husband is happy and well looked after and have no problem recommending
this home.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much for your kind words. We care about our residents and their families. I am happy to see that the service we give, is responsive and caring.


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Review from Susan G (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at The Knights Retirement Home and has been for around 14 months. The home is absolutely brilliant and the staff can’t do enough for Mum. She has a good-sized room with a lot of the furniture from her old house to make her feel at home.
There is always a choice of menu or, if Mum
prefers, they will make her something that she has picked up from the shops when we take her out.
Mum prefers to stay in her room a lot of the time as she has problems with her mobility but there are always activities going on that Mum can take part in if she chooses. The staff member who provides the activities is always happy to go up to Mum's room to include her in the baking and other activities if she wants to join in.
The staff are very friendly and accommodating and Mum has quite taken a shine to one or two of them.
All in all, it was the best thing for Mum to move her into the care system and we couldn’t have chosen a nicer place.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much for your kind review. As you know me and my staff well, it means so much for the staff to know that you as a family member can see how much we care about our residents.


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Review from Ian D (Son of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at The Knights for around three years now after the dreaded day arrived when we finally realised that home care was no longer an option due to her dementia. There have been many ups and downs during the period since (the downs being mainly due to incorrect medication prescribed
by doctors), but no matter what mood Mum was in, the love and care shown to her by all the staff was beyond dedication. Although Mum's age and condition mean she is viewed as just a statistic by most doctors the management team at The Knights were always in 'my corner' when I was fighting 'the NHS system' for the best care and treatment for Mum...the manager and her staff will never know how grateful I am for this support, but, to put it bluntly, I don't think Mum would still be with us today without their love and support and I can't say thank you enough. The activities at The Knights are second to none and most days are like a holiday camp rather than a care home.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Ian, you worked just as hard as we did. Without your support, we would not have got your mum through her illness.


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Review from J M (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, who needs lots of care, with deaf/blind medical needs, and who has dementia, is having excellent care and support. I and my family feel he is safe, cared for and well looked after and all his needs are taken care of by the brilliant staff. My father is lucky enough to have been allowed to
take his dog with him who has now also become part of The Knights family. The kindness of the staff who organise lots of unique activities for their guests is amazing. Can't praise them enough!

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you for your lovely feedback. Seka and your dad have become a big part of our Knights family.


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Review from Jan Y (Niece of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at The Knights Care Home for over two years. The staff make every effort to cater for her needs and she always speaks highly of them and how well they look after her.
A typical description is kind, caring and patient at all hours of the day.
My husband and I live a long
distance away so rely on making regular phone calls which are always dealt with efficiently and we are able to speak to my aunt directly. In addition, we are kept well informed of all developments with regard to my aunt's welfare with regular calls from the manager.
We visit every couple of months and are always given a warm welcome and assistance with taking my aunt out.
I would highly recommend The Knights to others as a caring and efficiently run establishment.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Jan, it's so nice to get such positive feedback. I am happy that you feel that we keep you updated. Yes, you do live far away, but your aunty always smiles when she knows your coming to see her. Thank you for your ongoing support.


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Review from Jayne C (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Knights Retirement Home since June 2021. Mum has advanced dementia and challenging behaviours at times. Initially, Mum was quite unsettled and not compliant with personal care, being verbally and physically aggressive to staff on occasions. The manager kept us informed
and through the staff's care and perseverance, Mum's behaviours have now calmed down to a manageable level allowing the care staff to meet Mum's needs. Any medical needs are acted on in a timely manner bringing in the GP if required.
The Knights have an activity coordinator who is excellent and provides a wide range of activities each day including baking, singing, painting, outings and parties for any special days. Mum is now unable to engage in some of these activities, however, this does not mean she is excluded. She is encouraged to join in whatever way she can. Mum enjoys the lovely food provided.
We are so grateful to the management and staff for their ongoing care. It is a relief to know she is being cared for so well.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Jayne, yes we have had ups and downs with your mum and her care needs. But she lights up our world when she sings and smiles. We all worked together to ensure that we met her needs. You have worked as part of our team to get the best outcome for your mum


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Review from Elaine D (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at the Knights since May 2021. She has dementia and is registered blind and severely sight impaired so things haven’t been easy for her or the family. It was hard to put her in care but we feel we have done the best for her. She is very well cared for at the Knights and treated
with respect which is very important.
The activities coordinator, does an excellent job organising activities to keep the residents stimulated, although due to Mum's impaired vision she cannot partake in some of them.
The food is of good quality and looks delicious and the staff are kind and caring as is the manager.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you for your review, Elaine, and your lovely comments. It means a lot to the team when we see that our residents are happy and feel cared for.


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Review from R W (Son of Resident) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ninety-four year old mother has stayed with The Knights on a few occasions now to help with her care and progressive dementia. We felt trepidation being her regular carers about how she would feel, but once she is with them she actively engages with other residents and the carers.
The atmosphere
is always cheerful and positive and Mum actually is brighter when we pick her up, no doubt because she has been stimulated by the activities and the social aspect of The Knights' environment.
I would recommend this home to anyone seeking respite or care for a loved family member.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you. As you well know, our residents are lively and just love to have a party.


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Review from Kerry C (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at The Knights Retirement Home since November 2021, after having to leave our family home of over 50 years. She settled in so much quicker than I ever imagined. She is well cared for and happy. The entertainment and activities are non-stop which keeps everyone engaged and busy.
Thank you, everyone.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Kerry, for your kind feedback. Yes, your mum settled in very quickly, but it helps when she has a family that is so committed to their mum like your family is.


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Review from Julie B (Niece of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knights Retirement Home feels like a home. Staff take great care to know residents' individual needs and preferences whilst respecting and celebrating differences. My aunty's happiness is always the priority in discussions with carers at The Knights which is greatly appreciated by her family. The
excellent activities programme offered to residents also ensures a happy and active environment. We are very grateful for the excellent care given by The Knights team.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much for your lovely feedback. Knowing that our residents' families see how much we love and care for our residents is amazing.


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Review from Carole J (Daughter of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Knights for a year now.
It was only supposed to be for respite as she had been in hospital, however, the manager and all the staff were so kind and helpful that our family decided it would be beneficial to Mum to make it her permanent home.
The manager could not
have been more helpful in making Mum happy and moving her to a bigger room.
There are always activities available for residents that want it, days out and visits from entertainers.
Our family is very happy with Mum's care, she has been able to take her own furniture with her so that she feels as if she is still in her own home.
I would definitely recommend The Knights if you are considering residential care.

Reply from Mary Mills, Manager at The Knights Retirement Home

That is just what we want to hear. We as the staff work in our residents' home, so if your mum feels The Knights is her home, then we are doing a good job.


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Review from Sheila S (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum first came to The Knights Retirement Home in November 2022 we chose this home because her elder sister was a resident, we had good reports from family.
As expected my mum wasn’t happy about having to leave her home but she could no longer manage with family help and carers in her home. As the
eldest daughter, I felt very guilty about having to put my ninety year old mum in a home. The management and staff understood this and mums GP and SW said to try for a short stay. Mum is now a permanent resident and very happy, she has made friends with staff and residents.
Admittedly there were a few issues at first my mum is almost blind and has dementia so staff having to get used to Mum's very poor vision was a bit hit-and-miss at first but those issues have been resolved.
Mum was moved to a bigger room, we were encouraged to bring mums own furniture, photos, TV and record player. She loves the entertainment and food and is more relaxed. She can go to her room at anytime or stay in one of the lounges. We are always welcome to visit.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Sheila, but you really shouldn't feel guilty as your family is so kind and loving to your mum. Any feedback is a positive step forward, but your review is so lovely. Thank you.


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Review from Melissa B (Granddaughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was at this care home until she sadly passed before Christmas. They cared until the end and looked after us as a family too, making sure we could all see Grandma and came to check in on us.
They do lots of activities which she loved, and there is a real lovely feeling when you're there.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you for your kind feedback. Caring for our residents when they are poorly or at end of life is just as important as caring for them when they are well. Death involves the resident's family, therefore, we will always support them during this sad time.


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Review from Val H (Wife of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was given the most kindest, brilliant care and love I could ever have hoped for. He was not the easiest person to deal with yet the manager and all her team were superb and still are. I follow them and know how fantastic they are with every single resident. I would happily live there myself.
When my husband died with COPD, they were the kindest people I have ever met and they sorted everything for me going far well over what they were paid to do. The Knights will stay in my heart forever. I recommend to whoever I can and know, whoever goes, will be treated with total love and respect. Thank you for giving me chance to put in writing.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much, Val. Our residents are our family and their families are our family too. The Knights are all about living their best life and sadly their deaths too.


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Review from Emma G (Granddaughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My nana has been a resident at The Knights for four months now. Initially, we chose The Knights as her sister was also a resident. Nana was very reluctant to enter a care home but being ninety, visually impaired and suffering from dementia it got impossible to keep her at home.
We are overall very
happy with The Knights and the care they provide.
Nana has a lovely room and has been able to personalise it.
There are lots of activities from painting to baking, sing-alongs, events for Christmas and Valentine's day, they bring outside artists in and hold celebration parties and visits from pets.
I love the social media page and the daily updates. It's nice to see the residents enjoying themselves.
The local park is next door to The Knights and the residents are taken out to see the gardens and feed the ducks. My nana is now very happy in her new home.
The manager and the team are always on hand to answer any queries and issues are resolved swiftly.

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you, Emma. I am so glad your family are happy with the service we give. Yes, we don't always get it right, but we do respond quickly to put things in place and correct a concern as you will know, our residents are the most important people in The Knights and we try our utmost to get them to live their best life. So the feedback shows me, as the manager, that we are making a difference to both the residents and their families.


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Review from Emma W (Daughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to The Knights Retirement Home in July 2022, this being one of the hardest decision we have had to make as a family. The manager and staff were brilliant and made my mum's transition smooth, taking care of her but also supporting me and my children. Since then, what a difference! My mum
is happy, she is smiling again and never stops singing and dancing. The staff are brilliant and never a truer word has been spoken than the motto for the home which is "our residents do not live in our workplace, we work in their home". The daily posts and videos on social media are brilliant, they are always up to something fun! The home has regular parties for us to attend and even have an alpaca visit! I cannot thank The Knights enough for making my mum dance again, this home is a real gem!

Reply from Mary Mills, Manager at The Knights Retirement Home

Thank you so much, Emma. It's fabulous when we get such positive feedback as this. As you know, we always say, it's all about the residents.


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Review from Molly F (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at the Knights. She is so happy there. Staff are warm and friendly, they can't do enough for the residents and their visitors. I have sat in on some of the activity groups, they are amazing. Thank you for making my mum happy.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for The Knights Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for The Knights Retirement Home is calculated as follows: ( (82 Excellents x 5) + (12 Goods x 4) ) ÷ 94 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Knights Retirement Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rob

Rob Noel

Job Title: Regional Manager

Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.


Frequently Asked Questions about The Knights Retirement Home

What types of Care is The Knights Retirement Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Knights Retirement Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Knights Retirement Home have?

There are 25 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Knights Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knights Retirement Home to the centre of Lytham St Annes?

2.0 mile(s) as the crow flies, distance by road may be significantly further.