The Knowle Care Home

5/7 Egerton Road, Ashton-on-Ribble, Preston PR2 1AJ
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9.2 23 Reviews
  • The Knowle Care Home, Preston
The Knowle Care Home opened in 1986 and the original building was created from two large Victorian houses.

In 2018, The Knowle Care Home, one of Preston's leading residential and dementia care homes, opened the doors to it's a new purpose-built extension and The Knowle can now offer a combination of modern or more traditional rooms.

The Knowle is able to accommodate 32 residents, which allows the home to maintain a homely and friendly atmosphere. The majority of the bedrooms have en-suite facilities and the home is also able to offer companion bedrooms for those couples who wish to share.

The outstanding staff team are led by the experienced registered manager who has been in the post for six years. This stability and experience together with the highly trained and caring staff provide an excellent environment for residents.

The registered manager and the staff team appreciate that a move into residential care can be a stressful time for the resident and loved ones and are on hand to help and to answer any queries.

In addition to the high level of care provided, the residents at The Knowle benefit from the activity and lifestyle program which is led by the dedicated activities coordinator. There is a wide variety of activities available to suit everyone's tastes. Group activities are provided and there is also dedicated one-to-one time.

There are regular residents and relatives meetings to help enhance and continually improve the service.

Two experienced chefs are employed at The Knowle Care Home to ensure that the meals, snacks and homemade cakes that are provided are of an excellent standard.

The Knowle Care Home received the Investors in People award in December 2020.

The Knowle Care Home was rated as 'good' in all areas by CQC in November 2020.

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Care Provided by The Knowle Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Holmes (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for The Knowle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,388 – £1,400
    • Self-Funded Residential Dementia Care £1,388 – £1,400
    • RESPITE Self-Funded Residential Care £1,388 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,388 – £1,400
  • (these prices are only a guideline, please contact The Knowle Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting times.


  • Parking

  • On street parking is available directly in front of the home.


The Knowle Care Home Reviews (23)

Total of 23, showing 1-20
9.2

The Knowle Care Home has a Review Score of 9.2 (9.236) out of 10, based on 9 reviews in the last 2 years. Over all time The Knowle Care Home has 23 reviews.

Overall Experience

  • 14
  • 7
  • 0
  • 1
  • 1

Date Published

23
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4
9
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Review from Steven G (Son of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very nice and friendly to residents and visitors. It's good to know my mother is in safe hands. There is a very relaxed atmosphere.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for your kind words, we really appreciate it!


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Review from P A (Wife of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and efficient. The rooms are clean with plenty of storage space. Overall, I would recommend to others.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for taking the time to leave a review, we really appreciate it.


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Review from Beverley W (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mother receives, would highly recommend The Knowle Care Home to anyone looking for a home for a relative.

Reply from Kim Rogerson, Director at The Knowle Care Home

Hello, and thank you for your very kind words; we appreciate you taking the time to leave a review.


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Review from S S (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has lived at the Knowle for nearly two years and over that time, her health has continued to deteriorate. The staff have always shown her kindness and are patient with her. Due to her health condition, she is vulnerable so it is important that we, her children, feel confident she is safe and
we are. The Knowle is a relatively small care home with approximately 28 residents. We believe this is important for our mum because all the staff know her, and her needs. She would get lost in a larger home. The staff are always kind and supportive to us and for this and the continued care for our mum, we are very grateful. Each day there are activities led by an enthusiastic and very kind activities coordinator. These activities break up the time and engage the resident’s minds, which is very important stimulation for all the residents. Thank you so much.

Reply from Kim Rogerson, Director at The Knowle Care Home

Hello and thank you for your very kind words. We really appreciate you taking the time to leave a review and we will pass your comments on to the care team.


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Review from J R (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in the care home, over the last 18 months there have been lots of changes due to poor management choices and this had a negative effect on how the home was run.
There has been a large turnover of staff in this time too but I am happy to say that the current manager is doing an excellent
job of getting the home clean and fresh and more importantly well run.
There are long-standing members of staff from assistant managers to events and activities coordinators to domestics who I have known from day one who are committed to working with empathy and compassion towards residents.
The care home at this moment in time is clean, well run and I am happy with the care given to my Mother.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for leaving a review, we appreciate all feedback and will certainly pass on your kind comments to the staff.


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Review from Mick S (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff genuinely care about the residents and all their needs. They will inform you of any problems that might be arising.
The staff always make sure the residents are kept stimulated and have different activities daily.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for leaving a review we appreciate all feedback. I will pass on your kind comments to the staff.


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Review from Mary H (Sister of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are thoughtful helpful and understanding of the resident's needs. However I do think a one-to-one with the resident should be considered as everyone's needs differ. The food is excellent. Entertainment is there for those who require it. Laundry is a little haphazard. Bathtime could be more
frequent. Having said all that it is a very difficult job and the staff do their best.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for your review, I will pass your kind words on to the carers.


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Review from Josephine J (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home with a welcoming atmosphere. The staff are very welcoming, friendly and caring towards my mother. The team have/and still gives my mother all the kind, loving care that she once had at her family home.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Thank you for taking the time to complete a review - we appreciate all feedback, and thank you for the kind comments about the staff; I will be sure to pass this on to the staff.


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Review from M K (Son of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum resided at The Knowle for the three months prior to her death earlier this month. I and other members of the family were regular and frequent visitors and we were all impressed by the standard of care shown, not just to Mum but to all the residents. Everyone was treated with respect and affection
and it's clearly a happy place. In the week leading up to Mum dying, everyone was just brilliant.

Reply from Andrea Finch, Business Support Manager at The Knowle Care Home

Many thanks for taking the time out to leave a review - I will ensure that all staff are made aware of your lovely comments.


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Review from Sheila Y (Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and assistance that I receive throughout my stay.

Reply from The Knowle Home, Registered Manager at The Knowle Care Home

Thank you for your review. I am so glad that you are happy here as a part of The Knowle Family.
Kind Regards
Claire


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Review from Leslie W (Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent, all well looked after. All the staff care for me.

Reply from The Knowle Home, Manager at The Knowle Care Home

Thank you for your review. We are all so glad that you are a part of our Knowle family.
Claire


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Review from Glennys W (Wife of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Husband went into this place for 1 week while I had a break. He went in on Saturday. On the Wednesday they sent him to A&E in an Ambulance, all alone at 3 am in the morning with nothing only the things he was wearing. I went to this place the following day to get his clothes. They kept me outside
and came out with his case. When I got home his electric razor was missing. I had no choice but to go back again. I was kept outside. They came out and told me there was nothing. Our son was there and my husband was fast asleep when he left, would not put an animal here. CQC should do a check visit when they do not know they are coming.

Reply from Alina Maier, Quality and Compliance manager at The Knowle Care Home

Thank you for your feedback. We are appreciating all positive and negative feedback from all our residents and families. We are following COVID government guidelines regarding all visitors to the Care Home. We will contact you privately to discuss your concerns further.


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Review from Aileen H (Next of Kin) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say guys but thank you. The wonderful care that my mother had for 8 years and how you helped to reverse her diabetes. Although she had Alzheimer’s and illness associated with it, the prompt action that was taken in her care by yourselves was brilliant.
She came to you as a stubborn Scottish
lady with diminishing capacity, not eating and walking with a stick. Within a couple of months, she had started eating, put on weight and stopped using her stick. The laughs we have had over the years with her and the only way to get her to do something, involved dancing. It is true that when people say that the home becomes the extended family. It is so true. When she passed away in November you were all very supportive to us all. It consoles us all that we have made friends for life. Thank you, guys. Sending much love to you all.

Reply from Rachael Harrison, general manager at The Knowle Care Home

Thank you so much for your feedback. it was a pleasure knowing you all and building relationships with you all. I will share this feedback with the team.


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Review from Hazel C (Friend of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely warm welcome when visiting this home today. Residents are well cared for, served with homemade sausage rolls from their chef when I visited. Residents enjoyed the sunshine in the courtyard chatting with the staff.

Reply from Tracey Otterman, Area Manager at The Knowle Care Home

Many thanks for your kind words. I will forward this to the staff who deserve recognition for all the hard work through this pandemic keeping loved ones safe. Tracey Otterman, Registered care Manager.


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Review from Claire A (Daughter of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knowle is an excellent care home with exemplary staff and management. It is such a difficult decision to place a family member in a care home, especially when they are resistant. The reassuring communication from management and the carers was so helpful at this point and they made sure Mum's mobile
was always charged. Communication is key! If there is an issue or concern, it is dealt with promptly with transparency and because of the experiences we have encountered with The Knowle, my siblings and I know Mum is in safe hands. The Knowle managed covid with clear communication and safety at its core. Every credit to the staff for keeping themselves safe in order to care for our relatives, who have become their family during this unprecedented period of time. As a result of their safety measures, no one became ill with covid 19. Mum is happier than she has been in years. I knew the Knowle was special from initial contact and wouldn't hesitate to recommend it.

Reply from Tracey Otterman, Area Manager at The Knowle Care Home

Many thanks for your lovely review, Claire. I will pass this to the staff as it's important that they know they are recognised for all the hard work they do especially during these unprecedented times. Your mum is a pleasure to care for. Thanks again.


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Review from D R (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in The Knowle over 2 years and has settled in nicely. I do not worry about her as I know she is having the best care. She loves her room as she can go there and it feels like home. The staff stay the same and hardly ever change.

Reply from Kim Rogerson, Director at The Knowle Care Home

Thank you for taking the time to leave your review.
We really appreciate it!


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Review from Jackie A (Cousin of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home too highly as all the staff have been so caring and compassionate. It's been a relief to know the care and understanding has been to the highest standard, not just to my relative but to watch the same care been given to other residents. Nothing was too much trouble in adapting
the room to my relative's needs and wishes which helped her to settle in quickly. I cannot thank the staff at the Knowle enough for all they do.

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Review from Hilda W (Sister of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care my sister has received since being in The Knowle. If there have been any care problems, they have been addressed immediately.
I have found the staff to be friendly when I have visited, and if I have had any questions to ask, the staff have been helpful.
It took
my sister quite a long time to settle down, but I feel that she is now very comfortable and happy in her room. She tells me she has enjoyed all her meals since being in The Knowle.

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Review from Barry W (Son of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wouldn’t ever send another member of my family here, complete lack of compassion for family members once their service is no longer appropriate, kept personal belongings of my mother and then refuse to answer emails when we ask for their return. Please avoid leaving these people caring for someone
you love.

Reply from Kim Rogerson, Director at The Knowle Care Home

We understand that you tried to contact us via our "on-line enquiry" via our website. Unfortunately, our website was being updated and we did not receive your email. A family member contacted us on our office email address on Saturday 28th November at 12.23 and the Operations and Quality Manager responded on Sunday 29th November at 10.33, who subsequently spoke with the Manager the following day. I understand this matter regarding your Mum's possessions has now been resolved. We apologise for not updating our communication method during the change of website. However, our phone number did remain the same during this time and is most families preferred method of contact. We appreciate any constructive criticism so that we can improve.


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Review from Linda L (Granddaughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and approachable. My nan seems to think highly of the staff and enjoys living at The Knowle. It is always clean and the meals are good. Communication with family is also very good.
The drive is on a hill and has many potholes, sometimes the staff cars park too close together
on the drive which makes it unsafe for walking frame usage. The ramp also needs attention.

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Current Review Score: 9.2 (9.236)

Overview of Review Score

The Review Score of 9.2 (9.236) out of 10 for The Knowle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.336 for The Knowle Care Home is calculated as follows: ( (53 Excellents x 5) + (38 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 107 Ratings = 4.336

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Knowle Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rebecca

Rebecca Grant

Job Title: Activities Coordinator

Joined: 2021

Hello! I'm Becky the Activities Coordinator at The Knowle. I started working here in early December. This is my first time working in this job role and I am absolutely loving it and enjoying spending time with all the residents. Activities help to sustain both physical and mental health and therefore I believe it is important that your loved ones are able to maintain their interests and have opportunities to develop new ones. Please feel free to send me a message here or ring the home if you want to suggest any activities your loved one may like. I look forward to meeting you all!


Frequently Asked Questions about The Knowle Care Home

What types of Care is The Knowle Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Knowle Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Knowle Care Home have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Knowle Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knowle Care Home to the centre of Preston?

1.3 mile(s) as the crow flies, distance by road may be significantly further.