Lindsay House

Parbold Hill, Parbold, Wigan WN8 7TG
Submit a Review
8.0 31 Reviews
  • Lindsay House, Wigan
Lindsay House is situated in peaceful, scenic surroundings on the well-known beauty spot of Parbold Hill. Its extensive refurbishment and investment gives the home a friendly and comfortable environment where residents are cared for by a dedicated team.

There is a homely feel to Lindsay House which is supported by encouraging friends and relatives to make regular visits.

There is a wide range of activities available which residents are encouraged to participate in, as well as external support from medical professionals to give residents and families peace of mind.

Show Lindsay House on the Map

Care Provided by Lindsay House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Lindsay Craddock (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lindsay House Reviews (31)

Total of 31, showing 1-20
8.0

Lindsay House has a Review Score of 8.0 (8.020) out of 10, based on 5 reviews in the last 2 years. Over all time Lindsay House has 31 reviews.

Overall Experience

  • 20
  • 8
  • 1
  • 1
  • 1

Date Published

31
0
0
5
26

Review from Jane B (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindsay House has been excellent for my mum's care needs. Used the home for respite first, then decided to put Mum in full-time in June this year. My mum has settled in really well, the carers are excellent, you can tell they have your mum's interests and needs at all times. Carers are always friendly
and will always engage in conversation. Any issues you may have the home has a friendly approach to answer any questions you may have. I am very happy because my mum is happy being here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review, your kind words and positive feedback will be passed to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven P (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lindsay House I would most certainly recommend, very friendly staff, loving to the residents, extremely professional, a very happy environment.
We as a family are more than happy with the care our father is receiving.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful feedback that will be passed to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N L (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a permanent resident at Lindsay House and we are so happy with how well he is cared for. The staff are so welcoming when we visit (most days for us as we live locally) and have such a lovely way with all the residents.
It is very reassuring for us to know my dad is in safe hands and he has
settled in so well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your wonderful review and feedback, we will pass this to our Lindsay House team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn M (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad stayed at Lindsey House and did not receive a good standard of care. I would not recommend Lindsey House to look after anyone with a later diagnosis of Alzheimer's as the staff are lacking in experience and simply cannot tolerate that does not comply with their ways of running the home. We as
a family were very relieved to move Dad out of Lindsey House. Their lack of care when following basic instructions from a GP was dire, and sadly their lack of action has left us with no choice but to formally complain to Akari Care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, I can confirm your concerns have been received and are currently being investigated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lindsay House for four weeks and after an unsettled start which was quite brief he has settled really well, this I have to say is due to the attention of the staff and the comfortable surroundings. I just have one comment that is the garden area could be made more secure to allow
residents access to the outside.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely review. We are so happy he has settled in well with the team and your comments will be passed to the team about the garden - thank you for taking the time to give us your valuable feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill H (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An amazingly dedicated team who want the best for the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Respite Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After surgery, I came to Lindsay House for six weeks. Without exception, the staff have been kind, caring and concerned. I have been invited to a little staff out of hours get together. I will miss their friendship and help.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your lovely review, your praise of both the home and care team is much appreciated and will be passed on to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to put mum into respite at the last moment. Mum was extremely daunted however the staff made her feel very welcome and safe. The staff were wonderful and gave mum so much care, she was sad to leave and it gave me peace of mind knowing she was being looked after so well. Can't thank them enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your fantastic feedback - we are very happy your mum felt welcome and cared for. Your lovely feedback will be passed to our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gabrielle H (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum is 90 and has vascular dementia and Alzheimer’s. She tends to wander and gets confused and often tries to leave the home which she has visited before for respite. I feel that as her Alzheimer’s has progressed the management have been less able to accommodate her needs doing the bare minimum for
her well-being and safety and rather blaming her for things rather than understanding the disease. Staff are generally matter of fact rather than sweet and caring in manner. Management are rude or just indifferent. After a fall my mum was visited by a doctor 5 days later despite being in pain. The home in my opinion should not take Alzheimer’s sufferers.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for taking the time to review our home and appreciate some of the positive star ratings you have given us, all your other comments will certainly be forwarded to the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice E (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your review, your lovely comments will be passed to our Lindsay House care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gaynor W (Daughter of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lindsay House are very kind and caring. They do a great job looking after my mum. My mum always tells me how delicious the food is here.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for the lovely review - we'll be sure to let our fantastic kitchen team know your fantastic feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Lindsay House are helpful and friendly but professional at all times. Father settled in very well and is happy to be here. He is well-fed and always pampered by the girls. He is clean and tidy, as is his room. I would personally recommend Lindsay House for anyone requiring 24/7 residential
care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Lindsay House

Thank you for your positive review and recommendation, your lovely words will be shared with our Lindsay House team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M V (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Lindsay House. The staff are lovely and caring and take excellent care of her. She loves the food and the facilities are excellent. Her room is very lovely and she really likes it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Grandson of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant staff, great location with lovely gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my view with/during the COVID restrictions the staff have been really kind and have been keeping me up to date with my mum's well being when I have enquired. I can see that my mum is happy and very well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David S (Son of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last twelve months, during the pandemic, the standard of the care and services provided at Lindsay House have remained consistently high. While I have hardly been inside the property in this time I have been impressed by the way the service has been managed and by the attitude and application
of the staff. I understand that there are now very few homes in the locality that have not been affected in some way by coronavirus and it is a credit to the staff that Mum and the other residents have been kept safe and well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie W (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Lindsay House to be the most caring, considerate, and responsible people I have ever met. They give so much love and attention to the residents. They treat them like they are their own family. My mother is so happy, loved, cared for and always clean, there is always attention
to detail from the staff. The home always smells clean, homely and of home-cooked food. Everyone is happy and always smiling. The most wonderful place I could have wished for for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since July 2020. Due to COVID-19 restrictions, I have only visited once, outside. Her level of dementia and mental capacity means that unfortunately, this was quite stressful. She didn't recognise me (made harder by wearing a mask) and couldn't understand why she had to
sit still. However, the staff involved were excellent and very patient and caring. We get regular updates by phone and are happy with the standard of care received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim W (Nephew of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent dedication to providing a safe and caring service throughout the COVID lockdown/restrictions period. It cannot have been easy for staff, but the home has managed a very difficult situation well. I have been kept informed and given the opportunity to speak with my aunt through WhatsApp at any
time I wanted, and when it was possible, visits in the garden were arranged and managed in a very safe way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret B (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had regular stays at Lindsay House for several years. It is the only place she has ever stayed. She calls it her second home and she feels welcome and well looked after. Equally, I feel happy and relaxed to leave Mum at Lindsay House. All the staff are consistently helpful, courteous, friendly
and respectful. I feel they genuinely enjoy having Mum stay and always want to know when she will be back again. Our sincere thanks to all concern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.0 (8.020)

Overview of Review Score

The Review Score of 8.0 (8.020) out of 10 for Lindsay House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Lindsay House is calculated as follows: ( (32 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 57 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.02 Points relating to the number of positive Reviews for Lindsay House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lindsay House

What types of Care is Lindsay House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lindsay House provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Lindsay House have?

There are 31 Single Rooms.

What are the Facilities & Services at Lindsay House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lindsay House to the centre of Wigan?

5.7 mile(s) as the crow flies, distance by road may be significantly further.