Lindsay House

Parbold Hill, Parbold, Wigan WN8 7TG
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8.0 31 Reviews
  • Lindsay House, Wigan
Lindsay House is situated in peaceful, scenic surroundings on the well-known beauty spot of Parbold Hill. Its extensive refurbishment and investment gives the home a friendly and comfortable environment where residents are cared for by a dedicated team.

There is a homely feel to Lindsay House which is supported by encouraging friends and relatives to make regular visits.

There is a wide range of activities available which residents are encouraged to participate in, as well as external support from medical professionals to give residents and families peace of mind.

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Care Provided by Lindsay House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Lindsay Craddock (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lindsay House Reviews (31)

Total of 31, showing 21-31
8.0

Lindsay House has a Review Score of 8.0 (8.020) out of 10, based on 5 reviews in the last 2 years. Over all time Lindsay House has 31 reviews.

Overall Experience

  • 20
  • 8
  • 1
  • 1
  • 1

Date Published

31
0
0
5
26

Review from H P (Friend of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always happy to visit my friend seeing her so well cared for with friendly staff where nothing is too much trouble.

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Review from J S (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad has had 2 weeks here. I would have no hesitation in having him stay in a more permanent basis if we ever needed him to.

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Review from G F (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff, lovely atmosphere. Mum is happy, smiley and settled. She is being well looked and all her personal needs are met. The home and residents are very clean. We are very satisfied that we chose the correct home.

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Review from Ian M (Husband of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home to be very pleasant with a good friendly atmosphere. The staff are efficient, caring and friendly and really look after the needs of the residents. The food is excellent and the accommodation is of a high standard. I couldn't have found a better home for my wife who is happy and contented
in Lindsay House. The management is very good and helpful.

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Review from Lois B (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went in for respite on March 15th because I couldn't put my foot on the floor. After 2 doctors seeing me they didn't know what was wrong. After being in Lindsay House one day they said you have got cellulitis, the doctor was called and antibiotics given and now I am back walking and back home. Can't
believe how good Lindsay House is.

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Review from M M (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Lindsay House with dementia for the past 5 years, she had always been treated with the utmost dignity and care I will never be able to thank all the staff at Lindsay House enough for what they have done for mum. Sadly, she passed away on 24/10/17. One carer finished her shift at
7am but stayed with mum until she passed away at 9.15 along with another member of staff checking on her. They truly are special people who work at this home.

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Review from M S (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lindsay House for 2 years and she is very settled. Her overall health and well-being have undoubtedly improved since her arrival. The staff treat her with respect and have made an effort to get to know her as an individual. I visit her most days and can confirm that
the standard of care and cleanliness in the home is constantly of a high level. I would wholeheartedly recommend Lindsay House to anyone.

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Review from Carol H (Daughter of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Lindsay House to have a very caring, happy and friendly atmosphere. All my mum's needs are met completely in a caring manner. The staff interact with the residents as equals, giving them choices concerning their care.
However, I do feel a wet room would make "things" a lot easier for the
staff when bathing their residents. Also, there is a need for an entertainment coordinator which would take the pressure off the nursing staff.

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Review from Jean M (Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff have been very helpful and very caring during sickness.

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Review from Ian C (Son of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindsay House care home is located in a wonderful setting at the foot of Parbold Hill in Lancashire. The building is well maintained and the resident's rooms and facilities are very clean and bright.
The staff are very professional and welcoming and, upon visiting, it is obvious that the residents
are completely at ease, happy and well looked after. Finally, because we know that my mother is safe and well cared for, it takes a lot of pressure off me, my wife and family knowing that mum is content, safe and well cared for.

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Review from Linda S (Resident) published on 25 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the home, the care and the progress mum has made. The staff are excellent. The food is excellent. For me and mum it's 100%.

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Current Review Score: 8.0 (8.020)

Overview of Review Score

The Review Score of 8.0 (8.020) out of 10 for Lindsay House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Lindsay House is calculated as follows: ( (32 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (8 Very Poors x 1) ) ÷ 57 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.02 Points relating to the number of positive Reviews for Lindsay House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 4 Positive Reviews ÷ 6.2 = 0.645

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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