Longridge Hall

4 Barnacre Road, Longridge, Preston PR3 2PD
Submit a Review
9.8 35 Reviews
  • Longridge Hall, Preston
Longridge Hall and Lodge in Preston specialises in residential, dementia residential and short-term respite care. Each of the home's 60 modern rooms is en-suite and equipped with the latest facilities and amenities.

The experienced and dedicated staff is on hand 24 hours a day, providing high-quality person-centred care to all residents, who in addition to receiving any support they may need can enjoy a wide range of facilities.

Facilities include several communal areas, enclosed gardens, an indoor garden/sensory room, an activities room and more. Longridge Hall and Lodge has strong links with the community and regularly takes residents for outings and invite performers and groups into the home.

Show Longridge Hall on the Map

Care Provided by Longridge Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Hartley (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Longridge Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,241
    • Self-Funded Residential Dementia Care from £1,255
    • RESPITE Self-Funded Residential Care from £1,279
    • RESPITE Self-Funded Residential Dementia Care from £1,303

  • Prices are subject to assessment completed by the home. Please contact us for more information.
  • (these prices are only a guideline, please contact Longridge Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site Parking.


Longridge Hall Reviews (35)

Total of 35, showing 21-35
9.8

Longridge Hall has a Review Score of 9.8 (9.750) out of 10, based on 18 reviews in the last 2 years. Over all time Longridge Hall has 35 reviews.

Overall Experience

  • 25
  • 8
  • 2
  • 0
  • 0

Date Published

35
0
7
18
17

Review from Paula M (Friend of Resident) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to comment on the excellent care that my friend has received during her time at Longridge Hall. I was unable to see her over the last 12 months due to COVID restrictions but finally saw her this month and she was healthy and happy and I was so relieved that she was so well looked after.
I managed to visit on a day when there was an excellent activity planned for all the residents. One of the care assistants was a singer on The Voice and did a marvellous performance for the residents in the March sunshine. I cannot recommend this home enough and thank you to all the staff for the care given to my friend over these difficult 12 months.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for such a lovely review, I will be sure to pass this onto all the staff who are and will continue to provide excellent care for the residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew F (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right home for your loved ones is a very difficult job. Longridge Hall and Care Home has everything my mum needs to help her with her care and well-being. She has been diagnosed with vascular dementia and recently her condition has deteriorated. I always told my mum that I would never put
her in a care home as we would always look after her. Unfortunately, she was having 24 hour care at home which was not sustainable and put even more pressure on my wife and me to look after her. It is my job, as her son, to look after her and do the right thing for her health and wealth. She was not safe at home on her own, so I took the decision to find a good care home for her. I discussed this with my mum and she agreed that we could no longer keep her at home. This place is fantastic. All the staff are brilliant and really do care. Nothing is too much trouble. I get regular phone calls and I can visit when convenient. I would stay there myself, it's that good. My mum is happy and safe now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate the staff highly enough. My mother was cared for with kindness, dignity and love. Residents are treated as individuals and both their physical and mental health needs are met at all times. The home is well run, bright and clean. The food is good, with an excellent choice. There is a wide
range of activities and when it was possible residents enjoyed a variety of trips out.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for your lovely review, I will be sure to pass your comments onto all the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria W (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A couple of comments, not criticisms. The rooms in the EMD floor need to be refurbished ie painted, new carpet and new bedding. When Mum first moved I the bedding was very nice.
Also problems in locating laundry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham N (Husband of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was cared for at Longridge Lodge for eight months until she became beyond the remit for the home. The staff and management persevered much longer than was required by them. At all times they were very courteous and exceptionally caring for my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Sister of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Longridge Hall provides a reliably good standard of care. However, the bedrooms are in need of some refreshing, tidying and thorough cleaning.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y S (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't comment on the activities as Mum has shown no interest in doing them.
Value for money is a difficult one. I realise that all homes are under the same, but it seems an excessive amount of money, plus we have to provide all her toiletries and incontinence pads. We do, however, know she is safe
and well cared for especially in these uncertain times. I just wish there was some way that we could visit (safely) to keep her spirits up. She doesn't cope well on the phone.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for your feedback, hopefully, we will be able to arrange safe visits in the near future, I will be sure to keep you updated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M K (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pre lockdown, happy with care at Longridge Hall. My father does appear to be content. Myself and family are encouraged with the takeover of Sandstone which appears to have the intention of better overall care and standards.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for your feedback, I will pass it onto all the staff


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Wife of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I have been unable to see my husband since the middle of March, I can only write about earlier. I was very happy with the care my husband was receiving and presume it continued. There was a photo on Facebook when he looked very well. I wish there was a more 'formal' way of knowing about residents
as when I phone I get the feeling they are busy and I don't want to interrupt. There is a new company running Longridge Hall and things may well have changed since I visited.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for your feedback. If you would like to get in contact and we can discuss a way in which we will be able to facilitate a regular update, we do have Skype and Facebook and I can also provide a weekly update via email.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janette M (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing! The manager leads her team and is well respected and liked. All the staff are very professional but are also extremely caring, thoughtful and helpful. They were very patient and just as determined as I was to sort out Skype for Dad to see and talk to Mum. He gets so emotional
and upset in a good way to see Mum. They have been married 67 years now.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for your fantastic feedback, I will be sure to pass this onto all the staff. I'm sure it must be so emotional for your dad not being able to come and see your mum but hopefully we will be able to arrange this as soon as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Niece of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care during the pandemic. The Facebook page has been excellent and to some extent has made up for not being able to visit. The staff are excellent, professional and caring.

Reply from Tracey Bourne, Registered Manager at Longridge Hall

Thank you for you feedback, I will be sure to pass these comments onto the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely care home. Very clean, bright and welcoming. The staff are very caring and supportive and treat residents with dignity. What really lets the care home down is the food, which my mother finds very unpalatable.

Reply from Tracey Bourne, Home Manager at Longridge Hall

Many thanks for taking the time to leave a review for Longridge Hall and Lodge, your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that you find our home to be lovely, bright and welcoming. I have read all your of your concerns, and if you would like to call in and see me on your next visit, I would welcome the opportunity to discuss them further.
Kind regards, Home Manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The accommodation is of a good standard and the staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda B (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been very ill recently and staff have been very kind and caring towards her. Their care of her has been beyond my expectations and my mum is now recovering. Staff are very thoughtful and have looked after Mum very well.

Reply from Tracey Bourne, Care Home Manager at Longridge Hall

Thank you for leaving such a lovely review. We're delighted to hear our staff have been kind and caring and that you are happy with the standard of our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda B (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has lived here for nearly 3 years. I have been very pleased with all the care she has received during this time. The staff are so kind, nothing is too much trouble. Any medical problems are promptly dealt with and I am kept well informed.
My Mother often says 'I am so lucky to have found
this place to live in!'
Over the years I have been happy that my Mother has been cared for in a sympathetic and efficient way.
I would gladly recommend Longridge Hall to friend and family.

Reply from Tracey Bourne, Care Home Manager at Longridge Hall

Many thanks for leaving such a lovely review about our home. We’re delighted to receive feedback as great as this. We are looking at improving our activities so any ideas or feedback would be greatly appreciated. We look forward to caring for your loved one in the future. Kind regards, Care Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Longridge Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Longridge Hall is calculated as follows: ( (167 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 212 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longridge Hall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Tracey

Tracey Hartley

Job Title: Registered Home Manager

Joined: 2008

I have a passion for care and have worked in the industry for over 20 years.
For the past 12 years I have worked at Longridge Hall Care Home, starting as deputy manager and progressing to become the home's Registered Manager four years ago.
Longridge Hall Care Home became part of the Sandstone Care Group in 2020. They are extremely supportive and have shown that they care and want the best for our residents and our home.
The best thing about working in the care sector? Knowing that I am able to make the lives of our residents as happy and comfortable as possible.


Laura

Laura Thomas

Job Title: Deputy Manager

Joined: 2021

Laura joined Longridge Hall Care Home in August 2021.


She is the home's dedicated Deputy Manager and supports the Registered Manager Tracey Hartley with the day-to-day running of the home. She also supports the staff to deliver person-centred care.


Laura enables the residents to live an independent and enriched lifestyle, ensuring that they have meaningful experiences. She oversees the training of staff and loves to watch our employees develop and progress within the company as she did herself, from Senior Care Assistant to Deputy Manager.


Reggie

Reggie

Job Title: Pet Therapy Dog

Joined: 2020

I’m Reggie the Chihuahua and I’m Longridge Hall’s pet therapy dog. I may be small, but I have a big heart! I love people, as they are so good at giving me fuss and hugs. My mum Karina (who is a carer here at Longridge) thought I would be a useful part of the team as a therapy dog.


I get to meet lots of different residents and love all the belly rubs and attention they give me. I offer companionship, unconditional love, and fun. I’m told being a therapy dog I help improve people’s mood and I have a calming effect.


Residents like to stroke me, talk to me and some even toss me a ball. I let the residents decide how they want to interact with me – I can stay on the floor or sit on a lap. Not everybody wants to pet me, which is fine, it’s a personal choice.