Our weekly fees are based on dependency level and are determined after a full assessment of person's needs. We accommodate for residential care, residential care with dementia and depending on assessment, palliative care/end of life care & support.
Lostock Lodge is delighted to welcome visitors at any time. Guests are kindly asked to sign in at the main reception or entrance. Smaller dogs are also welcome to visit but must be kept on a lead.
There are car parks to both front and rear of the property.
Lostock Lodge has a Review Score of 9.6 (9.634) out of 10, based on 23 reviews in the last 2 years. Over all time Lostock Lodge has 40 reviews.
Review from J T (Daughter of Resident) published on 30 January 2025
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Overall Experience
5.0 out of 5
Reply from Mellisa Thompson, Manager at Lostock Lodge
Thank you for your lovely feedback, we shall share your comments with the team, kind regards
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Review from H H (Friend of Resident) published on 16 January 2025
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5.0 out of 5
Reply from Chip (Mawson Chipchase), Marketing & Communications manager at Lostock Lodge
Thank you for your kind words. Our team takes great pride in providing support not only to our residents but also to their families and friends. We'll make sure to share your lovely comments with them.
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Review from Paul C (Resident) published on 9 October 2024
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
Reply from Mel Thompson, Home Manager at Lostock Lodge
Thank you for your review of our home. We will ensure that your kind words about our team are passed on.
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Review from F W (Niece of Resident) published on 16 May 2024
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Overall Experience
4.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
Thank you for your kind review. It was a pleasure to care for your aunt, such a lovely lady who is sincerely missed by all. Kind regards.
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Review from S H (Daughter of Resident) published on 6 March 2024
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Overall Experience
4.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
Thank you for your feedback, this has been shared with the team, kind regards
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Review from J M (Daughter of Resident) published on 19 February 2024
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Overall Experience
5.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
Thank you so much for your positive feedback, the team are extremely pleased that you are happy with the care we provide as we take great pride in caring your loved one.
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Review from Sharon K (Daughter-in-law of Resident) published on 15 February 2024
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Overall Experience
5.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
The team at Lostock are delighted to receive such positive feedback, and as always endeavour to promote care that is fulfilled, respectful and dignified. We would like to take this opportunity to thank you also for your continued support and allowing us to care for your loved one.
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Review from Christine W (Daughter of Resident) published on 12 February 2024
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Overall Experience
4.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
The team are delighted to receive such lovely feedback, with regards to the maintenance works, these have been reported and will be resolved as a matter of priority. As always we value your feedback.
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Review from Doreen B (Resident) published on 29 January 2024
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5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge
It is a pleasure to support the residents living with us - thank you for your kind review of our home.
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Review from John B (Grandson of Resident) published on 29 January 2024
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5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge
Thank you for your kind review. Our housekeeping team takes pride in the home and its appearance, and the team, as a whole, really do enjoy supporting our residents.
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Review from Michael M (Husband of Resident) published on 29 January 2024
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Overall Experience
5.0 out of 5
Reply from Mellisa Thompson, Home Manager at Lostock Lodge
Thank you for your kind review of the home. The team are delighted to receive such positive feedback. Kind Regards.
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Review from J K (Wife of Resident) published on 26 January 2024
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Overall Experience
5.0 out of 5
Reply from Chip (Mawson Chipchase), Business Development Manager at Lostock Lodge
Thank you for your kind review of the home. We take pride that all of our team have a huge role to play in the care and support delivered to our residents and their families.
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Review from W L (Daughter of Resident) published on 3 January 2024
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5.0 out of 5
Reply from Shannon Norris, Deputy Manager at Lostock Lodge
Thank you for your kind comments; these will be passed on to our lovely staff.
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Review from E W (Daughter of Resident) published on 23 November 2023
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5.0 out of 5
Reply from Anita Mitchell, Manager at Lostock Lodge
Thank you for your kind comments; these will be passed on to our lovely staff.
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Review from Denise F (Daughter of Resident) published on 30 October 2023
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5.0 out of 5
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Review from F E (Son of Resident) published on 29 September 2023
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4.0 out of 5
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Review from D C (Partner of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Anita Mitchell, Manager at Lostock Lodge
Thank you for your kind review we always appreciate kind words for all the staff.
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Review from Julie T (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anita Mitchell, Manager at Lostock Lodge
Thank you for your kind review we always appreciate kind words for all the staff. Regards
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Review from M K (Resident) published on 12 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anita Mitchell, Manager at Lostock Lodge
Thank you very your kind response, we much appreciate good feedback.
Kind regards.
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Review from John E (Son of Resident) published on 25 August 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Anita Mitchell, Manager at Lostock Lodge
Thank you for your kind words - staff and management are always grateful for kind words from family.
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The Review Score of 9.6 (9.634) out of 10 for Lostock Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.634 for Lostock Lodge is calculated as follows: ( (192 Excellents x 5) + (67 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 276 Ratings = 4.634
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lostock Lodge is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Nov 2018
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Job Title: General Manager
Joined: 2024
Mel embarked on her journey with Lostock Lodge as General Manager in January 2024, bringing with her a wealth of over 20 years of experience in the care sector.
Her extensive background in care has not only shaped her professional skills but has also deepened her passion for making a meaningful difference in the lives of the elderly.
Mel's approach to care is founded on compassion and excellence. She is dedicated to enhancing the quality of care delivered at Lostock Lodge, always leading by example. Her leadership style is characterised by a commitment to upholding the highest standards of care, influencing her team to embody the same values of care and compassion that she holds dear.
For Mel, working in elderly care is more than a job; it's a calling. She finds immense satisfaction in her work, motivated by the positive impact she can have on residents' lives. The sense of community and mutual respect within Lostock Lodge energises her, making every day fulfilling and rewarding.
Outside of her professional responsibilities, Mel cherishes her time with her family. Crafting with her children or exploring the great outdoors at parks during weekends are moments she treasures. Her love for gardening reflects her nurturing spirit, spending her free time tending to her garden, regardless of the weather. This hobby not only brings her joy but also mirrors her role at Lostock Lodge — cultivating growth, care, and beauty in her environment.
At Lostock Lodge Care Home, Mel's leadership is instrumental in creating a nurturing and supportive atmosphere for residents and staff alike. Her passion for care, coupled with her dedication to excellence, makes her an invaluable asset to the Aurem Care family.
Job Title: Deputy Manager
Joined: 2024
Jill Lawton joined Lostock Lodge in March 2024 and was immediately struck by the friendly and welcoming environment. From day one, the staff made her feel part of the team, and she has since become an integral member of the Lostock Lodge family in her position as Deputy Manager.
With over 20 years of experience in the care sector, including roles at Chorley Hospital and various care homes, Jill brings a wealth of knowledge and expertise to her role. Her extensive background in elderly care allows her to make a meaningful impact on the lives of residents, ensuring they receive the highest standard of care and support.
Jill finds working with the elderly to be both rewarding and fulfilling. She is passionate about making a difference in their lives, and her past experience equips her to do just that. She is dedicated to creating a positive and nurturing environment for residents, where they can feel valued and well cared for.
Outside of her professional life, Jill enjoys spending time with her husband, four children, and two grandchildren. Family is a significant part of her life, and she cherishes these moments of togetherness. Jill also has a creative side, with a passion for decorating and upcycling furniture. Her two cats are also a source of joy and companionship.
At Lostock Lodge, Jill's role as Deputy Manager involves supporting the team in providing excellent care while fostering a warm and inclusive atmosphere. Her experience, compassion, and dedication make her a valuable asset to the Lostock Lodge community, perfectly aligning with the values of Aurem Care.
Job Title: Administrator
Joined: 2024
Sharna Harrison joined Lostock Lodge in 2024 as the Home Administrator, bringing over 10 years of experience in the care sector. Her dedication to providing high-quality, personalised support has been a driving force throughout her career, which spans various care settings.
Initially pursuing a nursing degree specialising in learning disabilities, Sharna's passion for care has always been clear. Though her studies are on hold, her commitment to supporting residents remains a priority. Her hands-on experience at Lostock Lodge has allowed her to build strong bonds with both residents and their families, making her approachable and empathetic.
Stepping into the Administrator role has allowed Sharna to combine her love for helping others with her organisational skills. She values the warm and welcoming atmosphere at Lostock Lodge, where both residents and staff create a positive, supportive environment. Her passion for ensuring the well-being of residents is evident in every aspect of her work.
At Lostock Lodge, Sharna plays a crucial role in ensuring the smooth running of the home, always with the aim of enhancing the quality of life for those in her care. Her commitment to excellence and her caring nature make her a vital part of the Lostock Lodge team.
Job Title: Well-being Coordinator
Nadine Sumner joined Lostock Lodge Care Home as the Wellbeing Coordinator, bringing with her a diverse background in various customer-focused roles. Before stepping into the care sector, Nadine managed a bakery shop, worked in the café at John Lewis, and even spent time on a canal boat with Boatel Cruises, organising leisure and party cruises. Her experience also includes serving school dinners and working as a waitress, barperson, cleaner, and housekeeper. Each role contributed to her exceptional ability to connect with people and bring joy to their everyday lives.
Nadine finds immense fulfilment in her role as Wellbeing Coordinator, a position that allows her to make a tangible difference in the lives of residents. Unlike her previous roles, this one provides her with the unique privilege of spending time with older generations, listening to their life stories, and sharing their experiences. Her passion for organising and running activities and events is evident in the joy she brings to the residents at Lostock Lodge.
The highlight of Nadine's work is witnessing the moments of happiness and accomplishment among the residents. Seeing their faces light up and hearing their expressions of delight at the activities they engage in is truly rewarding for her. These "pockets of joy" are what make her role so magical and fulfilling.
Outside of her professional life, Nadine has been a dedicated volunteer for Girlguiding for over 20 years, having been a Brownie and Girl Guide herself. She helps run six local units, working with age groups ranging from 4 to 14 years old, and serves as the District Commissioner for the local district of Guiding units. Her involvement in Girlguiding reflects her passion for community service and working with various age groups.
Nadine also enjoys baking, gardening, and engaging in various crafts. Her creativity and love for making things add a personal touch to the activities she plans for the residents. A lover of animals, she shares her home with two rescue cats, Sansa and Ziggy, who rule the household with their charming personalities.
