Lumb Valley Care Home

Burnley Road East, Lumb, Rossendale BB4 9PQ
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8.1 53 Reviews
  • Lumb Valley Care Home, Rossendale
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Care Provided by Lumb Valley Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • We Care Services Ltd
  • Person in charge
  • Evelyn Buckley (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lumb Valley Care Home Reviews (53)

Total of 53, showing 1-20
8.1

Lumb Valley Care Home has a Review Score of 8.1 (8.081) out of 10, based on 4 reviews in the last 2 years. Over all time Lumb Valley Care Home has 53 reviews.

Overall Experience

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  • 11
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  • 0

Date Published

53
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4
49

Review from Shawna S (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lumb Valley home is highly recommended. My husband and I live in Canada and they keep us up-to-date regularly. If I have any concerns they always reply quickly. They have made the adjustment for my father-in-law quite effortless. We have visited him and quite enjoy the home. They play games, crafts
and have lots of music artists to keep the residents entertained.

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Review from Jim C (Brother-in-law of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's brother has been in Lumb Valley Care home for three and a half years.
He is well looked after, clean, tidy and well-fed.
He is comfortable and content, he enjoys most of the activities and participates.
Communication from the care home is good relative to any medical issues etc.
The activities
are regular and allow relatives and friends to view photos and videos on social media.
Both my wife and I appreciate all that Lumb Valley management and staff do for my brother-in-law and all the residents and believe he is in an excellent home.

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Review from Joanne R (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Dad was transferred from the hospital to Lumb Valley in October 2023. He had signs of agitation and the hospital advised he needed 1-2-1 care. When he went to Lumb Valley, this care was not provided and an incident occurred. From this time, the decision was that dad be moved to somewhere more suitable.
I don't blame Lumb Valley for this, however, when dad reached his new care home, what a different experience! Where all the residents at Lumb Valley were sat in a living room looking at the television all day, dad was jiving and doing rock and roll at his new home! He had lost weight whilst at Lumb Valley and seemed depressed. I think the moral of the story here is that some care homes suit certain people more than others and it is important that authorities recognise this and try to take it into account when allocating. Easier said than done though I know! My conclusion is that Lumb Valley may suit certain people and their families and I'm not going to deride them, but not the best for dad.

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Review from D K (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take the time to say a huge thank you for all of the support and help that the team from the home have provided for both myself and mum. From parties to celebrations for residents to activities and pamper days. It was such a big change when mum had to move into a home and I was so nervous
as I had to make that decision. I can honestly say I knew as soon as I spoke with everyone there that they did actually want to help mum from cooks to carers to the management all very professional and seemed to put my mind at rest and especially as the time came to an end for mum. They showed me and my family that this was the best place for her to finally give up her fight I will always be grateful to them all please don’t be afraid there are some lovely people still especially in Lumb Valley Care Home. Thank you to the Manager and her team.

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Review from Sheila B (Sister of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother moved in for 2 weeks of respite, he became very settled and has decided to stay.
He is very happy with all the staff, said they are so helpful and friendly.
We, as his family, are very satisfied with all aspects of his care.

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Review from J H (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has thrived here and seems settled and enjoys activities and singing especially. We are happy with her care to date.

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Review from T J (Brother of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and staff are very friendly.

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Review from David H (Brother of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with the standard of care provided. Staff are very friendly and helpful.
No complaints at all.

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Review from S C (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the care they give my mum is very good. The staff are excellent, very accommodating. I feel my mum is in safe hands and there is no need for me to feel worried. The location for the care home is ideal for my mother as she is a local person and she went to school there.

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Review from Trish O (Stepdaughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our relative has now been in Lumb Valley Care Home for 16 months. She has been very well looked after during this time, and her mental health has been the carers' priority. She is regularly assessed physically and mentally and her medication is adjusted accordingly. This information is given to us readily
whenever we ask. When we telephone to speak to our relative, the staff are always very cheerful and helpful.
The carers have played an amazing part in keeping the residents in the home Covid free, many congratulations! Hopefully, we will be allowed a visit soon.

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Review from J H (Daughter of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident for 10 months and in spite of her condition (Dementia) she has thrived. She still has character and is quite 'spirited'. She is still very small and her weight is about 5 stone 7lbs. She eats well and is encouraged to eat and has protein shakes etc. We are very pleased
with the care she receives and the building has had some redecoration which is an improvement to their surroundings. It would be good if in better weather they could spend time outside.

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Review from A H (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has dementia and ended up in hospital with a chest infection and seizures. Since she's been back at the home from not being able to feed, the staff pureed food and made her favourites. having to be hoisted - now walking with help from carers and smiling again. Overall great care.

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Review from C H (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home for nearly 16 years, she has cared for really well.

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Review from I E (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has lived at Lumb Valley Care Home nearly 3 years. She is very happy, settled and peaceful. Although she has Alzheimer's she seems to be happy, in a routine and trusts all of the staff. All I can say is that all of the care and staff are patient, kind and trustworthy. Staff are actually excellent,
it' a happy atmosphere and home. Meals are homecooked by a wonderful cook and assistants. Always a choice and fresh. Staff often do activities and games, and all the residents seem happy. Mum is loved and part of a family I feel and that means a lot.

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Review from D K (Mother-in-law of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home. Staff are great with my mother-in-law, she has settled in really quickly.

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Review from Simon R (Grandson of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly staff, treated my nan with great dignity and respect. She was well looked after here.

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Review from Natalie M (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been about 4 different care homes in the last 2 years. I can’t believe how quickly he has settled at Lumb Valley, he is always clean, fed and happy when we go to see him. It’s very homely, his room is large and has a lovely outlook as well as his own WC. The staff are all lovely and treat
us like family. I wouldn’t hesitate recommending Lumb Valley to anyone!

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Review from Reg T (Grandson of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved here from home and loves it. Me and my family always feel welcome when visiting. The staff are entertaining and very good with the residents. We find the place very homely.

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Review from Jade M (Granddaughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at Lumb Valley six months she is very happy here she always compliments the food saying each meal is delicious. The home is lovely and home improvements have recently been made, the place looks fab. Staff are friendly and will always go above and beyond.

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Review from Audrey W (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very sceptical about moving into a care home due to living at home for many years. Since being at Lumb Valley I have noticed a significant change in my friend, she is extremely happy she looks fantastic her health has improved so much! She has made many friends at Lumb Valley. The staff
are extremely friendly and make me feel very welcome always greeting me with a huge smile and a warm drink offering. The home is lovely and clean and has a real family feel and there is always something going on each day with a range of activities. It’s safe to say moving her here has made a real difference and her being at Lumb Valley has put all of our minds at ease. Thank you Lumb Valley!

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Current Review Score: 8.1 (8.081)

Overview of Review Score

The Review Score of 8.1 (8.081) out of 10 for Lumb Valley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.149 for Lumb Valley Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 47 Ratings = 4.149

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.932 Points relating to the number of positive Reviews for Lumb Valley Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 3 Positive Reviews ÷ 4.4 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Lumb Valley Care Home

What types of Care is Lumb Valley Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lumb Valley Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Lumb Valley Care Home have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lumb Valley Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lumb Valley Care Home to the centre of Rossendale?

1.5 mile(s) as the crow flies, distance by road may be significantly further.