Lumb Valley Care Home

Burnley Road East, Lumb, Rossendale BB4 9PQ
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8.1 53 Reviews
  • Lumb Valley Care Home, Rossendale
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Care Provided by Lumb Valley Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • We Care Services Ltd
  • Person in charge
  • Evelyn Buckley (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Lumb Valley Care Home Reviews (53)

Total of 53, showing 21-40
8.1

Lumb Valley Care Home has a Review Score of 8.1 (8.081) out of 10, based on 4 reviews in the last 2 years. Over all time Lumb Valley Care Home has 53 reviews.

Overall Experience

  • 40
  • 11
  • 1
  • 1
  • 0

Date Published

53
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0
4
49

Review from Marsha H (Sister of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and will go above and beyond for their residents. They made my brother feel secure and safe. He is the youngest resident at the moment but he still gets involved with activities and the staff will also cater for him being so young. He loves it there and I can't fault anything.
They also keep us fully informed and involved about his care.

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Review from Gillian S (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Lovely and Clean.

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Review from Sarmad J (Grandson of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is very professional, friendly staff, well looked after. Caring and passionate about what and how they look after their residents and their family. My grandma had been to a previous care home and did not settle, these guys were patient with her and she is now settled and smiling.

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Review from Philip R (Brother of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really glad we choose Lumb Valley Care Home. All the staff and manager; are second to none. Plenty of activities going on, the home is very homely and cosy. We are really pleased with our choice for our family member.

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Review from Sam A (Friend of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit an old friend of mine at Lumb Valley a couple of weeks ago, I found that the home was welcoming, it was not clinical or regimented but it actually felt like home. The residents were having fun with the staff, making jokes and generally, the atmosphere was great. I could tell that residents
were looked after well I could smell fresh food being cooked. The staff were approachable and offered me tea when I arrived. I would recommend the care home.

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Review from Barbara H (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well looked after by the staff at Lumb Valley. She has been embraced within the family. There is a perfect mix of professionalism and kindness. I have peace of mind knowing that she is in safe hands.

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Review from Dave H (Friend of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not enough words in my first review to express my delight and my wife's pleasure in choosing Lumb Valley Care Home for her mother. As I have said...It's a special place and the right size to give proper time and attention to all the residents. All the staff are able to find adequate levels to communicate
to each of the resident's needs. My wife's mother is slowly putting weight on because she's being treated correctly at meal times and encouraged and helped to eat. The meals are in tune with residents preferences...which wasn't the case in hospital, where most food was wasted. There is occasional entertainment which the residents look forward too. I'd like to suggest that all the visitors who arrive for visits to the home ...are encouraged to engage a little on their arrival with all the other residents. Just a wave and a smiley hello would make a big difference to all the residents. The visits will stay with me for a long time. Thank you Staff.

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Review from Geoffrey K (Relative of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home provides adequate care but lacks in stimulation and extended facilities. The owner needs to look at management and inclusion of relatives views and opinions. The basic care is very good but could be improved a lot.

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Review from Carole H (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this care home for nearly 15 years, she has been well looked after, we have found it a very friendly home with caring staff.

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Review from Raymond P (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at the care home for 15 years. The staff are very friendly and make us feel welcome. I am very happy with the care my mother receives and would recommend it to others.

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Review from Laura K (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past year I moved to Lumb Valley. The staff are lovely and very helpful. I enjoy the food. The food is excellent.

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Review from B C (Son-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit, I was surprised at the amount of equipment the home had to cope with various problems. This was of particular interest to me as my mother-in-law had to go into the home for a specific reason. When I saw the pressure pads in the bedrooms this made my mind up. From the first day, the
staff have not been able to do enough for us. Nothing is too much trouble. We even had an invitation to Christmas dinner.

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Review from Jennifer T (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care home since October 2018. Since arriving she has become really settled, the care and support she has received has been excellent, nothing appears to be too much trouble for the staff who are very friendly and caring. I would highly recommend this home.

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Review from Gemma C (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a young adult with early onset dementia who has lived in Lumb Valley for the past 3 years. The staff helped my mum settle into the home really well and reassured us as a family. We are really happy with the care mum receives at Lumb Valley and feel reassured that the staff treat her with dignity
and respect.

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Review from Ilse E (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lumb Valley care home has given Mum the best care, love and support. I and my family feel so lucky to have found such a wonderful place. Mum is so happy, I think the owner and staff go above and beyond to make sure the residents have the very best. The meals are lovely, homecooked and always a choice.
I visit every day and feel so welcome and it's just 'home'. I can't thank Lumb Valley enough for all their dedication and care. I leave Mum knowing that she is happy, care for, loved and safe. Most of all it's 'home'.

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Review from Barry H (Son-in-law of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention received by my mother-in-law. The staff are all very helpful and caring to everybody, the food is very good and variable.

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Review from Lilian C (Cousin of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was brought into Lumb valley Care Home for 2 weeks respite. It has made him so much better because of all the care, attend and meals. The staff are very, very good, caring and nothing is too much trouble.

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Review from Steven G (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother has received has been more than adequate. The staff are always helpful and friendly and nothing is too much trouble.
The home is clean and tidy and the staff are always attentive and caring. I would recommend this care home to anyone who has an elderly parent in need of care.
I feel totally reassured that she is being well looked after.

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Review from Jean C (Wife of Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with my husbands care. The home is always warm and clean and the food is good. I am always greeted with a smiling face and the offer of tea or coffee. My husband is content and I have no fault to find at all.

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Review from Michael C (Husband of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely care home, staff are lovely and extremely helpful. The staff are reliable and competent and make us feel welcome. Staff are always smiling which shows in the overall environment and residents.

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Current Review Score: 8.1 (8.081)

Overview of Review Score

The Review Score of 8.1 (8.081) out of 10 for Lumb Valley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.149 for Lumb Valley Care Home is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 47 Ratings = 4.149

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.932 Points relating to the number of positive Reviews for Lumb Valley Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 3 Positive Reviews ÷ 4.4 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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