Marsh House

Ulnes Walton Lane, Ulnes Walton, Leyland PR26 8LT
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9.7 77 Reviews
  • Marsh House, Leyland
The charming Marsh House, a converted farmhouse, offers its residents great views, beautifully decorated rooms and spacious facilities to socialise in.

The care provided by the highly-qualified and compassionate staff is personalised to ensure each resident is treated as an individual. Meals provided follow the same ethos and the home's chef regularly speaks to residents to fulfil their needs and preferences.

Marsh House accommodates up to 33 residents. They offer residential care plus support to those who are finding that their memory is becoming more of an issue in their daily lives. Most rooms feature French doors that open onto the grounds and residents have lots of space around the home, including a conservatory, to socialise and relax.

Please view the Dovehaven Facebook page for further insight into life at the home.

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Care Provided by Marsh House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sandra Carr (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Marsh House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
    • Self-Funded Residential Dementia Care from £993

  • Top ups may be payable in addition dependent on room choice in the home.
  • (these prices are only a guideline, please contact Marsh House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large private visitors car park to the front of the home


Marsh House Reviews (77)

Total of 77, showing 21-40
9.7

Marsh House has a Review Score of 9.7 (9.650) out of 10, based on 27 reviews in the last 2 years. Over all time Marsh House has 77 reviews.

Overall Experience

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Review from I S (Son of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite her state of advanced dementia, Mum seems genuinely happy at Marsh House. She enjoys a good rapport with all the staff and in turn, the staff, from the manager downwards clearly love and respect her.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your review and kind comments, they are very much appreciated. Kind regards.


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Review from Joan M (Wife of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been disappointed over recent months with the standard of my husband's dress ie not wearing his own clothes or stained with food, also when I bring in items for a treat for him they are not always given. I would also prefer to see him showered on a regular basis.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for taking the opportunity to write a review and give us feedback, we appreciate the chance to address those issues highlighted by family members.
The team at Marsh House have now been reminded that clothing protectors may be best worn at mealtimes, rather than the use of a napkin, in order to keep clothes cleaner. I am assured that your husband is offered regular showers and his own clothes are available for his use, please be sure that when you are in the home, if you spot anything amiss with his dress or cleanliness, you highlight it, so that the issue can be rectified, if necessary. We would also like to confirm that treats are given, he likes to sit on the sofa and enjoy what you bring, but again please speak to the care team at the home. They are here to help and are more willing to do so. Kind regards.


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Review from S R (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Dad moved to Marsh House he has been very well looked after, cared for in so many ways. I feel the staff go above and beyond to help and care for their residents and treat them as their own. I feel the home needs upgrading in areas, decorating etc. The Garden needs sheltered areas from the
sun (permanently).

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for writing a review about Marsh house, we appreciate your feedback. Kind regards.


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Review from Michelle B (Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First came in November 2022. The home was chosen as close to family. I was made welcome from day one. Carers, seniors, manager and cleaning staff are all so friendly and look after all your needs. Visiting family and friends are welcome any time of the day, also pets/dogs are very welcome. You soon
make friends within the home which is lovely and helps the days go by. Gardens are kept well and it's lovely to sit outside now summer is here.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your review of Marsh house, it is appreciated. Kind regards.


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Review from Julie B (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff to be patient and amazing with my Mum, living here has given my Mum a new lease of life. For us as a family, it is a home away from home. I now consider all the staff as an extension of our family. The love and the care my Mum gets is priceless. I can't say enough how happy we are
because our Mum is treated with love, respect and looked after to the highest standard. I am so pleased that this is my Mum's home, feel blessed as a family.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your heartfelt review, it is very much appreciated. The team at Marsh House work so hard to ensure that residents are happy, safe and well and it is so good to know that family members are able to give such wonderful feedback. Kind regards.


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Review from Frank N (Partner of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Compared with previous care homes I have no problems with Marsh House. Indeed I cannot fault any section of the home. The staff in particular are caring beyond belief. The management are always prepared to listen to any reasonable request. The gardens are in tip-top condition within the vagaries of
the weather. No one should have any worries about visiting or living in this excellent establishment.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your ratings and kind comments, they are very much appreciated. Kind regards.


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Review from Jacqueline C (Friend of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are very professional and friendly.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for taking the time to review Marsh House, your ratings and comments are appreciated. Kind regards


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Review from Carrie B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience of Marsh House Care Home was amazing, bright, clean and friendly. On moving Mum in, it just got better. The staff are great, happy to help and always friendly. The care Mume gets is great and I ultimately trust Marsh House and the team to look after Mum with care and dignity.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you for your fantastic review of Marsh House, it will be very much appreciated by the manager and her team. Kind regards.


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Review from Derek H (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased and relieved that Mum has settled into residential care at Marsh House. Marsh House is a nice, compact and safe care home with friendly and caring staff. Managers are very helpful, caring and responsive and there is great teamwork from all of the staff. Housekeepers are excellent,
going the extra mile and are very caring. Agency staff are caring and are enabling staffing levels are maintained, more permanent staff would provide greater continuity for care plan delivery. Real appetite for activities and enthusiasm, but more resources required on activities and therapeutic input. A nice building, but in need of decoration and refurbishment in certain areas. A good loving service, thank you for looking after Mum.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you for your rating and comments, we will be sure to bring your remarks to the attention of the home manager. Kind regards.


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Review from L G (Wife of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are welcoming and cheerful.
It is a safe and caring home.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your review, it is very much appreciated. Kind regards


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Review from Denise B (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Marsh House early December 2021. The care she received was second to none. I could not have wished for a nicer or more caring home. All the staff were amazing and I can't praise them enough.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your wonderful 5* review, your ratings and comments are very much appreciated by the home manager and her team. Kind regards.


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Review from C H (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family cannot thank the staff enough. Mum's physical and mental health have deteriorated over the last few months, staff have responded to Mum's needs and have dealt with Mum and the family in a professional and caring manner. Staff are always polite, friendly and welcoming and listen and respond
to any issues raised. Communication from management is excellent.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for the review, it is appreciated. The staff work so hard to ensure that everyone is safe, well and happy, they will be pleased to know that you rate them so highly. Kind regards


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Review from Graham S (Son of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum was first admitted to Marsh House I was unsure of her going in a care home due to the many awful things in a care homes. However, myself and the whole family have been very impressed with all of the staff, who have been fantastic with Mum, very caring towards her. Also, Mum says the food is
very good. I would not hesitate to recommend March House. Thanks everyone!

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you for your review and your recommendation, it is so good to know that you have all been impressed with the home and the team, they will appreciate it. Kind regards.


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Review from M H (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father currently resides here, and the majority of the time, he is happy. However, there have been some issues with staff, and in particular, a lot of agency staff having been brought in, which on some occasions, have been untrained in the job and also quite rude. There have also been some issues
in getting certain medical supplies into the home on time as well, which has been frustrating. However, the main permanent staff are all really nice and helpful. The food supplied is also very good, and the home itself is both clean and comfortable.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you for your review of Marsh House. We are experiencing the effects of the national staff shortage and have to use agency care support, the situation being made worse by staff testing positive for COVID having to remain away from the home. It is in these instances, agency carers work with our own team, to ensure safe staffing levels are maintained. As Covid becomes less impactful in our homes and our care team begins to grow, the use of agency support will lessen. Unfortunately, our suppliers have also been affected by the same issues, and inevitably we have experienced delays in deliveries which are outside our control.
Our team in the home work so hard to ensure that residents are safe, happy and well and should there ever be an issue when this is not so, please advise us. Kind regards.


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Review from M H (Sister of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent, very caring and communicative. The food was very good and the atmosphere was friendly and respectful.
Thank you all!

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you for your review of Marsh House. We very much appreciate that you have taken the time and trouble to post such positive comments. Kind regards.


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Review from Johanna W (Granddaughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma and us as a family were made to feel welcome and at home at March House the minute we came through the door. Gran has settled well and I think that's due to the excellent care and support from the staff. They all seem patient, caring, kind and fun. It's great to see Gran joining in with activities
and making friends. The home feels like 'home' and has a relaxed atmosphere. The staff interact with residents and their family members both in a friendly manner and professionally.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your 5* review and comments. We do appreciate your comments regarding the team, who work so hard to ensure that all residents are safe, well and happy. Kind regards.


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Review from Carol H (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly caring atmosphere where nothing is too much trouble for the staff. Resident's physical and emotional needs are well met and family members are always included and well informed.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for the positive feedback for Marsh House, they are very much appreciated by the manager and her team. Kind regards.


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Review from S H (Son of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely visit. Thanks to the staff, Mum commented today about how peaceful and nice it is here.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

Thank you very much for your review, the team will be so pleased with your comments.
Kind regards.


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Review from Helen B (Wife of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My husband was a resident from August 2021 to October 2021 after a stay in hospital. Initially, I was fairly happy with his care and environment. Sadly these last few weeks I have noticed a huge deterioration in the care and cleanliness of the home. His bed had been broken for weeks meaning he has been
lying flat for hours on end. I was promised this would be mended but it wasn’t. He was told he would be referred to OT and physio but that hasn’t happened. I regularly visited to find full urine bottles on the floor and soiled marks on his bedding. The room was constantly full of flies. I decided to move him and when I went to collect him yesterday. I was disgusted at the state of his room. Spilled urine bottles all over floor, soiled clothes on the floor, rubbish scattered all around and not surprisingly the room was full of flies.
Unfortunately, the home seems to be staffed with a lot of agency staff and quite an unfriendly deputy manager.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

How sad we were to receive your review. Unfortunately, as discussed previously with yourself and the social worker at various times during your husbands stay, the issues you highlight are part of the behavioural aspects of your husband's dementia. They were heightened on the day of his discharge from Marsh House as he refused any staff to go into him and deliver any care or clean. The ‘rubbish’ and urine on the floor are of course part of the wider challenge of his particular care needs.
I wish to reassure you that the Home Manager has confirmed that the OT referral was completed via the GP at the time and the social worker has since followed this up, but there a waiting list of 6-8 weeks. Kind regards.


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Review from Jenny M (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Marsh House for the past four years and after regular visits, I knew I'd picked the best nursing home. Then came COVID and the past year of separation, weekly video calls and visiting in the pod has been stressful for everyone. Although I've seen photos of her taking part in the
many activities at the home and speaking to her on the phone, it's still been stressful without the physical contact and hugs have been sorely missed. Today, 9th March, I was able to visit in her room and able after a year to hold her hands. What a joyous 'reunion' only made possible by the extra hard work by the nursing staff. I'd like to thank all Marsh House staff for keeping a spotless home, caring for personal hygiene, giving Mum the choice of what she eats, providing activities and keeping her spirits up. Without all the outstanding care she's been given the last 12 months would have been intolerable. To quote Mum this morning 'if I can't live at home I'm in the best place I can be' says it all.

Reply from Alison Foreman, Head of Sales and Marketing at Marsh House

What a wonderful review, 5*'s, thank you! The team work so hard to ensure that all of our residents receive the very best of care and attention. These last 12 months have been so hard for everyone and we certainly appreciate that our families have found being separated from their loved ones, very difficult. Hopefully, now, we can look forward to happier times and welcoming our families back, without limitations. We appreciate you taking the trouble to write a review for us, it is much appreciated. Kind regards.


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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Marsh House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Marsh House is calculated as follows: ( (226 Excellents x 5) + (76 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 320 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marsh House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Mar 2025

Dovehaven Care Homes currently have availability for new residents. Each of our homes offers a warm, welcoming, and compassionate environment, ensuring residents feel supported and valued.


Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Carr

Job Title: Home Manager

Joined: 2025

Sandra is the Home Manager of Marsh House where we offer residential care in a wonderfully rural setting. She leads her team to offer the very best of residential care.