Margaret House

221 Manchester Road, Burnley BB11 4HN
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9.0 7 Reviews
  • Margaret House, Burnley
Ideally situated with good transport links and all the necessary amenities close by, Margaret House is a residential care home offering care and support for up to 11 people in Burnley, Lancashire.

The setting offers a homely environment, with private bedrooms, a secure garden and a stair lift to ensure accessibility. The home benefits from a Firestick in every room, Alexa in the lounge, dining room and personal rooms for choice, and there is a television in the main lounge and dining room, as well as in each bedroom.

The team at Margaret House is kind and compassionate and is dedicated to meeting the needs of each resident; offering personal care, medication management, social commitments and hobbies and help getting out and about.

Staff are trained in mental health, learning disabilities, elderly, and various other courses to ensure service users get the very best support.

There are daily activities planned and residents choose whether or not they wish to participate. Activities range from PJ days to Naughty Elves at Christmas, and the home celebrates residents' birthday just how they would like. From take away nights and home made Chinese buffets to going out for meals or to shows, there is always something to look forward to at Margaret House.

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Care Provided by Margaret House

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 12 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Owner
  • Margaret House Care Home Ltd
  • Person in charge
  • Anna Prescott (Registered Manager)
  • Admission Criteria
    • Ages 25+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (8)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Margaret House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • RESPITE Self-Funded Residential Care £950 – £1,100

  • Fees are calculated by assessment of care needs added to those of hotel costs (laundry, food, cleaning etc) A full assessment of need is always required before an admission and a fee will be calculated for you at that time
  • (these prices are only a guideline, please contact Margaret House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please call 01282 423804 to arrange a visit


Margaret House Reviews (7)

9.0

Margaret House has a Review Score of 9.0 (9.019) out of 10, based on 4 reviews in the last 2 years. Over all time Margaret House has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
1
1
4
3

Review from Robert A (Brother of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no reservations in recommending Margaret House. My brother has been a permanent resident there for over twenty years and he has always been happy and well cared for. Nothing is too much trouble for the current staff and I am impressed by the organisation of my brother's care. I know that everything
is being done for his comfort and quality of life. He is happy, and content and has no complaints.

Reply from Paul Smith, Director of Care, Quality and Operations at Margaret House

Thank you. It means a great deal to us and our manager and her team to know that you are happy and content with the care your brother is receiving. I will ensure your review is passed on. Staff will be very pleased.


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Review from Susan R (Mother of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son came for respite for a week in August and wanted to stay he enjoyed his stay that much. He now is a resident at the home and has made lots of friends and the staff are helping him with all his needs.

Reply from Paul Smith, Director of Care, Quality and Operations at Margaret House

Thank you, Susan. We are delighted our service lived up to expectations and that what was a short visit has now turned into a permanent home. Anna and her team will be delighted to read your lovely comments. Paul


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Review from Elizabeth W (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband felt okay and safe. The staff looked after him with care.

Reply from Paul Smith, Director of Care, Quality and Operations at Margaret House

Thank you, Elizabeth. We are always delighted when our services meet with family expectations. I will be certain to let our manager and her team know of your kind review.


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Review from Molly S (Great-Niece of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and welcoming. Always offer refreshments and check upon us all. Residents are well cared for and seem happy. Visits are always safeguarded well and comfortable. It is a pleasure meeting all the residents and staff at Margret House.

Reply from Anna Prescott, Manager at Margaret House

Thank you for your kind words, and we are happy that you find your visits enjoyable.


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Review from B L (Sister of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited Margaret House every week until COVID.
We always found the manager and staff very friendly, accommodating and helpful. Margaret House is very clean and tidy. My brother gives praise to the food and the amount. I would recommend Margaret House to other families.

Reply from Anna Prescott, Manager at Margaret House

Thank you for your review. It is always nice to get nice feedback.


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Review from Matt B (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring service for my father who was taken ill on a few occasions over the last few years. The staff kept me informed of any developments and gave me general updates during the covid period.

Reply from Dr Vivek Gupta, Director at Margaret House

Thank you so much for your lovely review of Margaret House - the staff work extremely hard to deliver excellent person-centred care, and I will ensure your kind words are passed on.


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Review from L F (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Margaret House for a couple of years now.
The staff are wonderful and go above and beyond with the care they provide to our mum.
We as a family, have total peace of mind when we leave there.
Sadly our mum is now on end-of-life care and they have put everything in place
to support my mum and us as a family.
They treat my mum as if she were theirs.
Margaret House is a superb care home with an exceptional level of care provided to all residents.
I can't thank them enough for all their care and support in these difficult days to come.

Reply from Anna Prescott, Manager at Margaret House

Thank you for your lovely words. Your mum has always been a pleasure to look after.


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Current Review Score: 9.0 (9.019)

Overview of Review Score

The Review Score of 9.0 (9.019) out of 10 for Margaret House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Margaret House is calculated as follows: ( (34 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 45 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Margaret House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Nov 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Anna

Anna Prescott

Job Title: Registered Manager

Joined: 2022

Our experienced manager Anna, has brought with her a warmth and willingness that would be hard to replicate.
Nothing is too much trouble and she lives and breathes her care home.


Frequently Asked Questions about Margaret House

What types of Care is Margaret House registered for?

Older Person Care, Respite Care, Learning Disability, Mental Health Condition, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Margaret House provide?

Day Care, Convalescent Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Margaret House have?

There are 10 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Margaret House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Margaret House to the centre of Burnley?

0.9 mile(s) as the crow flies, distance by road may be significantly further.