Marsden Heights Care Home

316 Kings Causeway, Brierfield, Nelson BB9 0EY
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8.5 14 Reviews
  • Marsden Heights Care Home, Nelson
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Care Provided by Marsden Heights Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Down Syndrome
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Irene Egan (Manager)
  • Admission Criteria
    • Planned & Emergency Placements
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 1

Funding & Fees Guide for Marsden Heights Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,050
    • Self-Funded Residential Dementia Care £990 – £1,200
    • RESPITE Self-Funded Residential Care £900 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £990 – £1,200

  • Fee is based on individual service users needs and exact fee will be communicated following the assessment of care home manager
  • (these prices are only a guideline, please contact Marsden Heights Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting time


  • Parking

  • Own car parks within the care home.


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Marsden Heights Care Home Reviews (14)

8.5

Marsden Heights Care Home has a Review Score of 8.5 (8.542) out of 10, based on 2 reviews in the last 2 years. Over all time Marsden Heights Care Home has 14 reviews.

Overall Experience

  • 11
  • 3
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14
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12

Review from Kendal s (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents Xmas party Nov 2023. A really enjoyable afternoon, with lovely food and lovely staff, nothing was too much trouble. I've never seen my mum dance before! A truly lovely day that was thoroughly enjoyed by residents and their families. The care home manager went above and beyond to ensure that
we all had a really fun time.

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Review from Paula W (Daughter of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, where do I start? Never did we think our mum would settle anywhere but her flat. Long story but just couldn't live alone any longer. The manager has gone above and beyond to meet all my mum's needs and then some. The change in Mum is unbelievable... she's smiling, dancing in the chair even chatting.
The staff are all very nice and nothing is too much trouble. They have made us as a family not worry anymore as we know she's being very well looked after. We can't thank you enough for all that you do.
Kind regards.

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Review from Christine B (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who suffers from dementia, has been in the care of Marsden Heights for twelve months. I cannot praise them enough for the care, kindness and consideration she has, and still does, receive from all the staff members. Marsden Heights is a lovely safe and secure care home with at the same time
having a relaxed and caring atmosphere. Their resident's well-being is definitely their priority and I have no hesitation whatsoever in recommending them to anyone.

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Review from Julie W (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Marsden Heights at the beginning of the pandemic. Due to the circumstances there was not the normal amount of preparation time, and initially, it was not an easy transition. The staff, and in particular the manager, were amazing. Their patience and understanding were beyond expectation.
They have helped to make my aunt feel safe and well cared for. They have also been very supportive with family and kept us fully informed at all times. How they have managed this in these particularly difficult times is a credit to them all.

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Review from Craig L (Son of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All good. Mum spoke very highly of the carers. I asked for a handrail on her bed; it turned up the same day. The buzzer wasn’t working at first: it was fixed. People doing a tough job well.

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Review from Michael T (Brother of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law is well looked after, his body might have given up but he's still got a cheeky sense of humour and the staff laugh and joke with him all the time.

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Review from Anne M (Daughter of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a room at Marsden Heights for respite. From the initial assessment, we had a really good feeling about this place. It was recommended to us by a frIend who used this service last year for her father.
When we arrived, we noticed how bright and clean the place was. The staff were all friendly
and helped us settle in very well. This was the first time we have ever used overnight care for mum - and our first impression was that of a very caring homely and friendly place.
Mum is always nice and clean when we call (every day) we've had cups of tea and biscuits and the staff can't make us more welcome.
All the residents seem very happy and are very well cared for.

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Review from Charlotte O (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident for 18 months and the home itself is like home from home with the open plan living room and dining area combined. Manager and staff are very approachable and friendly and listen to any concerns you may have. Food is good and made on site. Activities are offered to keep residents
minds active plus hairdressing and other services can be provided.
Rooms are very good and residents can personalise their rooms and are homely.
I would recommend Marsden Heights Care Home to anyone considering placing their loved ones there.

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Review from Wendy B (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Marsden Heights after 15 months at a council-run care home. We had nothing to compare the previous home to and therefore in hindsight left her there longer than we should. As soon as Mum got to Marsden Heights I knew we had made the right choice.
Marsden Heights might not be the most
modern of care homes but it is a HOME where the residents are loved by the staff and treated 100% of the time with respect and compassion. It does not matter what time of day I call, Mum's bed is freshly made, her room is clean and Mum is clean with nicely matched clothes.
I can sleep at night now, knowing that Mum will never be frightened or lonely.
The food is home cooked and edible, I often have some if I call at mealtimes and there is a good range of activities.
I cannot recommend the staff highly enough. For them, this is a vocation, not just a job. If I had my way, they would be paid more than the highest paid banker in the world!

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Review from Stephen H (Son of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident in Marsden Heights for just over a year. From the beginning, the standards of care were first class. The staff are always helpful, attentive, and address mum's care in a polite and respectful way. We have been so pleased. Living some way from mum it is so reassuring to know she
is being looked after so well.

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Review from Sharon T (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is new to this care home and after viewing several I knew this one was the right place for her, as soon as I walked through the door I was greeted by a member of staff and was willingly shown around and everything explained to me, when it was time for my mother to move in the manager and another
member of staff was there ready to take over and lessen the stress on me and settle my mother in. From then on I knew she would be looked after, cared for and safe...she is a brilliant manager and easy to talk to, all the staff are really lovely and they all work well together as a team and that is down to the way it's all being managed so thank you, myself and my family always feel very welcome when we visit and my mother has settled in very well, it just feels like home from home and I really appreciate that......a massive thank you to all that work there it really means a lot.....it's far from the easiest of jobs...love to all...xx

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Review from Hannah (Granddaughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marsden Heights Care Home has been the perfect place for my Grandma. After a difficult 10 months we made the heart breaking decision that she needed full time care. We visited unannounced and couldn't have felt more welcome. My grandma is so well cared for, always in fresh clothes including little touches
like jewellery and perfume. The staff are fantastic and in 4 weeks have built her up with meals she enjoys. All staff are always friendly and welcoming and I feel happy knowing my grandma is receiving brilliant care.

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Review from Julie Y (Daughter of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home and the staff are kind and caring. I have seen a big difference in my mum since she moved in. I couldn't wish for better care for my mum. Today I found my mum spotless neatly dressed with jewellery and perfume on and this was done by her carer as at the moment my mum
can't do these things for herself. Excellent care home.

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Review from Patricia F (Daughter-in-law of Resident) published on 22 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father in law has been in the care home for the last few months, The staff there are all very lovely, I have found them to be kind and patient with the residents at all times. I also found them to be lovely to visitors as well and very cheerful. The manager there genuinely cares about the residents
and even when she is very busy she finds the time for residents and staff. I would advise people to place their relatives in the care home. They have a good choice of food and the residents all seem content.

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Current Review Score: 8.5 (8.542)

Overview of Review Score

The Review Score of 8.5 (8.542) out of 10 for Marsden Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Marsden Heights Care Home is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.542 Points relating to the number of positive Reviews for Marsden Heights Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 2 Positive Reviews ÷ 4.8 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Marsden Heights Care Home

What types of Care is Marsden Heights Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marsden Heights Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Marsden Heights Care Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Marsden Heights Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marsden Heights Care Home to the centre of Nelson?

1.2 mile(s) as the crow flies, distance by road may be significantly further.