Meadow Bank Care Home

Meadow Lane, Bamber Bridge, Preston PR5 8LN
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9.6 99 Reviews
  • Meadow Bank Care Home, Preston
Nestled within the residential community in Preston, in Lancashire, Meadow Bank Care Home offers personalised residential, nursing and dementia care care to older people.

At Meadow Bank, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, by providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident, colleagues encourage everyone to take an active part in the Meadow Bank lifestyle. Whether it be participating in the popular wellbeing and activities programme or supporting residents to embrace the peace and quiet the home has to offer, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Meadow Bank, and the team is dedicated to supporting residents in building strong relationships in the Preston neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Having also recently opened a state-of-the-art Specialist Dementia Care Community (SDCC), Meadow Bank offers an enhanced service which focuses on the welfare and wellbeing of people who are emotionally distressed by their dementia and therefore require specialist care and support.

Recently, the welcoming care home benefitted from a significant refurbishment programme, which created modernised living environments, including a cinema (in SDCC community), which were designed to enhance the quality of life for all residents.

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Care Provided by Meadow Bank Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Caroline Daley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Meadow Bank Care Home Reviews (99)

Total of 99, showing 21-40
9.6

Meadow Bank Care Home has a Review Score of 9.6 (9.590) out of 10, based on 50 reviews in the last 2 years. Over all time Meadow Bank Care Home has 99 reviews.

Overall Experience

  • 62
  • 31
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  • 0

Date Published

99
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Review from Alison T (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is bedbound and is reliant on staff to get him up. We love it when they do this as it must be lonely in his room. Staff who go into his room are always cheerful. Dad loves to joke so it is great that they tease him and have a laugh with him. Dad also has a very sweet tooth. Staff pop into his
room regularly to ensure that he gets regular supplies of his favourite sweets and cakes.

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Review from P C (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very pleased with the care received by the friendly staff.

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Review from L K (Daughter of Resident) assisted by family/friend published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and staff in the home are very good. The buildings and grounds could do with attention. Painting outside and gardens need taking care of. Dad seems happy in Meadow Bank. All the staff are good with him and even enjoy his singing.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your kind comments about the care and support the team at Meadow Bank provides to your father. We would like to assure you that action has been taken regarding the grounds of the home, contractors will be on-site and work commenced this week to remedy the issues.


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Review from Diane K (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after. The staff are friendly whilst professional and care for the residents. Activities are varied and I know Dad enjoys any art or craft activities when these are available. My only concerns are that sometimes information is not passed on to family ie twice we were only informed
of appointments Dad had on the day, when letters were held for some time, and items have gone missing (glasses, teeth, others).

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We value your positive comments regarding the staff team and the care your loved one receives at Meadow Bank, thank you. We are sorry you have experienced issues around communication and missing items. Please do contact the home manager who will be more than happy to support you with this.


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Review from V P (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here a year now and I feel she is cared for and has settled in well. Staff are approachable and know how to interact with Mum and what she likes. The home is clean and Mum seems to enjoy the food. Thank you for taking care of Mum!

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Review from Deborah R (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with my mum especially two in particular. Mum's room is always tidy and clean and all her needs are met. The entertainment is fab and Mum thoroughly enjoys it.

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Review from G G (Son of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very friendly and polite and nothing is too much trouble. My dad seems very happy with his care.

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Review from J H (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Meadow Bank 13 months ago. I cannot praise the staff enough for their care. They're on the ball with everything from meals and how much Mum eats, she loses weight they want to know why. Medication is given at the same time every day. Her room and clothes are always clean and tidy. I recommend
Meadow Bank to all my friends.

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Review from Lynne T (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to Meadow Bank and especially the Activity Coordinator for giving Mum a wonderful birthday. She had a fabulous day and was treated like a Queen. Mum loves being at Meadow Bank, she feels safe and is well cared for.

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Review from William H (Husband of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the home, staff and facilities. The staff are exceptional, incredibly caring and take the time to get to know each resident. They made the process a lot easier than expected and have created a beautiful home.

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Review from S G (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Meadown Bank to be a very caring place. The staff are very good at the job they do. My father gets all the attention he needs and seems very happy.

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Review from Joanne J (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Worst care home ever. My dad went into this care home because of his dementia and wasn't eating or drinking also falling at home. It started ok but on his first night there, he started shouting out (normal for people with dementia). They rang the following day saying they wanted my dad out and back
home. He couldn't go back home because the home wasn't safe. The manager at the care home said he is quite capable of making his own decision but the dementia team and district nurses said he was not. There were team meetings for what is next for my dad, the dementia team spoke to the manager of the care home and they still said that he was quite capable of making his own decisions, also the manager said to us and the dementia team that my dad did not have dementia. He didn't get the proper care he needed. I think all they care about is the residents that could afford to stay there and not really bothered about the residents that social services paid for. He is out and in a better care home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Our team strives to provide the highest level of care and support to all our residents, and we deeply regret we did not meet your expectations for this placement. The Home Manager would be happy to discuss with you your concerns raised with a view to resolving these for you. If you would find this helpful, please do contact the manager at your convenience.


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Review from T W (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been at Meadow Bank he has been extremely well looked after. The staff are amazing and I couldn't wish for a better place.

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Review from Jacqueline H (Friend of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are very helpful and attentive. The home (unit) is always clean and tidy. My friend is cared for in a compassionate and professional way. Nothing is too much trouble for the staff - they are very kind and helpful. Thank you.

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Review from Andrew H (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff superb, integrate well with residents. Overall, great outlook for residents that are living here. Personally, my mother always seems happy so as long as that's the outlook for her, life's perfect.

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Review from Julie H (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am relieved to be confident that my mum is well cared for, safe and content when she is at Willow House.

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Review from Jo F (Stepdaughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmum is relatively new to Meadow Bank. Obviously, a move like this is upsetting to a family but the entire process has been a very friendly and wholeheartedly supported experience. A very comfortable environment and nothing is too much trouble for the care team. My stepmum has settled beautifully
and feels more like part of the team than someone who stays there.

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Review from L B (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is for the Sabrina Unit at Meadowbank where my father was a resident until passing in November 2023. This is a great facility - new and homely and lovely light coming into the living room area, and has a separate cinema room. The staff have a karaoke machine that they use at intervals to
engage the residents in singing and put their heart and soul into belting out tracks.
When my dad needed to attend my Mum's funeral and needed extra assistance, two staff members needed to be with him - and they went the extra mile, coming in on a scheduled day off, which was much appreciated on a stressful day for the family. The home manager was very supportive and kind in this time period too, as was the senior who helped out.
All of the staff seem genuinely interested in talking and engaging with the residents at what's a difficult time for families.

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Review from S W (Wife of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow Bank is a welcoming place. Staff seem understanding and kind to all residents in Beech House where my husband is situated. His room was thoroughly considered. It is wonderful that my husband can go outside into the garden when he wishes.

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Review from Trish K (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff review is spoiled by one member of staff using pregnancy to do as little as possible. The other two pregnant ladies did as much as was sensible.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your good ratings and are disappointed your experience of a staff member has let us down. We would graciously ask that you speak with the home manager regarding this so that this can be looked into and resolved.


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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Meadow Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.590 for Meadow Bank Care Home is calculated as follows: ( (417 Excellents x 5) + (132 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (16 Very Poors x 1) ) ÷ 585 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow Bank Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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