Review from L T (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience

My review of Meadow Bank is mainly good. It is just lacking on the activities side. I just feel that the residents with dementia have nothing going on to try and stimulate them.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted with your positive ratings and that you are pleased overall with the service. We have recently had a vacancy for an Activity Co-ordinator which unfortunately impacted on our provision of our usual high standard of activities to our Residents. Happily, we have now recruited two new Activity Co-ordinators; one of which will be dedicated to activity provision for Residents living with dementia. Following induction, this will take our regular team of Activity Co-ordinators to four. Additionally, an Activity Co-ordinator who is well known to many of our Residents and regular visitors, will continue to help out on an ad hoc basis with special events, reminiscence and other activities specifically tailored towards dementia care. We are certain you will see a great improvement in activities offered; you are very welcome to discuss any aspects of care or concerns you may have in more detail with the management team at any time.

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Review from D M (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience

My daughter and I have visited my wife 5 days out of every 7. We are so pleased with your home in all respects. The staff is very diligent in carrying out their responsibilities to the patients which has impressed us so much.
All areas including external paths, gardens and parking areas are well kept.

We have had no reasons to complain and my wife appears relaxed in her surroundings.

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Review from S G (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience

Mum's care is acceptable, but I do feel staffing levels could be better. The lounge could have a member of staff as well as the hostess.
Interaction with residents could be increased too.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review; we value all feedback as this helps us improve our service where required. We review staffing numbers in relation to the dependencies of our Residents using a recognised industry ratified dependency tool. Dependencies are reviewed monthly and we will continue to monitor staffing levels daily. We are currently implementing a whole new training programme for all staff which focuses on all aspects of kind care, including meaningful interactions with Residents.

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Review from Doreen C (Sister of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience

I find Beech Hurst at Meadow Bank a wonderful, caring place. My only complaint is the TV on all day (no music) most residents can't see or hear it. Sometimes residents are moved without being told they are going to be moved. The atmosphere in Beech Hurst is relaxed and residents treated as individuals.

Staff are caring and on the whole very professional.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We were delighted to hear your lovely comments about Meadowbank and our staff, thank you.
We have taken on board your comments about the television and this has been discussed with staff in our daily team meetings. We have also completed staff supervisions to remind all staff of communicating with residents whilst they are offering care assistance - this will be monitored closely by the Home Manager going forward.

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Review from A H (Daughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident with Alzheimer's at Meadow Bank for 18 months now and in that time has not only settled well but has thrived. In my opinion, this is due to her feeling safe and secure with a daily routine carried out by familiar staff.
However, I do feel that weak management lets the care

home down in terms of poor cleanliness and lack of activities for the residents.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your Mother has settled in well at Meadowbank, and that she is thriving. Following the recent takeover of the Home by HC-One, we are changing our cleaning products and reviewing and upgrading our suppliers. Together with the organised training, we are certain positive changes will be noticed. The same has been done for our activities, these are under review and training for staff has been arranged. Please don’t hesitate to bring any concerns you might have to the attention of Management so that they can be immediately rectified.

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Review from J A (Sister-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

Brother-in-law rather reluctant to spend his last days in a care home. It appeared that he quickly settled in and he was happy. I was delighted with the care and attention he received and could not fault the staff. His care was dignified and we as visitors were treated with respect. Well done staff

in Ribble unit.

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Review from B K (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum was transferred to Meadow Bank in September 2017 from another nursing home. She is looked after well, her room is clean and bright and the food is good. Mum has settled in well and is quite happy.

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Review from L D (Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience

I was made comfortable from the first day.

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Review from Catherine K (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience

My father was a resident in Beech House at Meadowbank for 4 and a half years. At all times, he was treated with respect and dignity by all the staff who grew to love him for his personality. Usually smiling, laughing, facial expressions and winked and blinked at the female staff. His wishes were respected,

as were mine, and nothing was too much trouble.

This clothing was carefully washed and ironed and kept in good condition at all times. The housekeeping staff kept the unit clean and tidy at all times when his condition deteriorated and he subsequently died. He had the wonderful care which could not be faulted, he died peacefully and with dignity in my arms with my husband and nurses supporting us. They were just wonderful.

Reply from Jayne Duck, Customer Services Administrator at Meadow Bank Care Home

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your farther was so well cared for and loved and that you and your family had the support that you needed at such a sad time. I hope that in time to come you look back on his stay with us with fond memories and that it gives you some comfort.

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Review from J E (Wife of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience

Good experience where my husband is well looked after by exceptionally supportive staff - always willing to listen to any concerns I may have. Very good cheerful atmosphere at all times.

Reply from Jayne Duck, Customer services administrator at Meadow Bank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from B W (Respite Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience

In for respite for 2 1/2 weeks.
Happy with the care I received and good food. Would be happy to stay again if I needed to.

Reply from Jayne Duck, Customer services administrator at Meadow Bank Care Home

Thank you for your review. So glad to hear that you enjoyed your stay with us and hope that you come and stay again for some respite.

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Review from B B (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

The staff are very caring and willing to help with any difficulties.

Reply from Jayne Duck, Customer Services Administrator at Meadow Bank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Maggie S (Wife of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident on Sabrina Unit at Meadow Bank since December 2015. He settled in quickly due to the care and attention given to him by the staff and nurses. He has now been a resident for 20 months and is still very settled. The staff really care about the residents and I continue to

be impressed by their unfailing hard work to ensure their residents feel "at home". The unit and rooms are kept clean and tidy and the food is a very good standard. There is an entertainment coordinator on the unit and she tries very hard to do something for everyone. Nurses, carers, cleaners and entertainment staff run this challenging behaviour unit well. Any concerns are dealt with quickly and efficiently by the unit manager.

Reply from Jayne Duck, Customer Services Administrator at Meadow Bank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

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Review from Peter H (Husband of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience

Meadow Bank is an example to the rest - it must be in the top 10!!
All staff, I repeat, ALL staff display constant love and care for their residents.
Their pay is far too low for what they do - It is a total disgrace that money is thrown away on foreign aid - my tax and many others!!
Working in the

main 12-hour shifts is only possible because they are truly dedicated - it's a vocation.
7 day laundry - excellent food - superb housekeeping. Small management unit - first class.

Reply from Jayne Duck, Customer Services Administrator at Meadow Bank Care Home

Thank you for your review. It is lovely to hear the praise that you have for our staff and their dedication, it is the little things, like a smile that make such a difference.

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Review from Jill B (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

This is the second time we have used Meadow Bank for respite for my mum. It enables us to have holidays without any worries about her care.
The staff are kind, hardworking, professionals. They put the needs of the residents first and are tirelessly devoted to their work.

Reply from Jayne Duck, Customer services administrator at Meadow Bank Care Home

Thank you for your review. I'm so glad to hear that you can enjoy your holidays with peace of mind knowing that your Mum is looked after. Hope to have your Mum stay with us again in the future.

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Review from Rachelle R (Daughter of Resident) published on 2 June 2017
Submitted via Website • Report

Overall Experience

My Mum was transferred to Meadow Bank from another local nursing home that was awful in every way possible and she was very worried about what would await her. I am very pleased to report that the home is fantastic. The rooms are clean, bright and very airy. The food is lovely and they are very accommodating

to 'fussy' needs. The staff are wonderful and very upbeat and happy in all that they do and they really do keep the resident's spirits up. The activities are daily, are varied and seem to be enjoyed by all that participate and the resident cat is a lovely touch to keep that feeling of home. Out of my Mum's window and door, she can see ducks and ducklings waddling around and the setting is just lovely. My Mum is cared for, the staff have a keen interest in all the residents and the managers at Meadow Bank seem to run the place perfectly! Mum has settled extremely well and I can relax that she is now in the right place with wonderful care.

Reply from Emily Wilson, Customer Service Administrator at Meadow Bank Care Home

Thank you for sharing such a lovely review with us, we really appreciate your feedback. I am so pleased that you are happy and impressed with Meadow Bank, their environment and their staff. It is so lovely that you can finally feel more settled and content with the care your Mum is receiving. We will share your kind comments with the home manager. The Bupa Customer Care Team.

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Review from M T (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience

I am happy with my mother's care on the Ribb 6 Unit (nursing unit). Her care is not "fixed" on a plan but changes according to her needs and staff have initiative and drive to try new things.
Recently, although mostly cared for in her bed she has started having showers and baths, which she enjoys (although

tiring!) She enjoys excellent meals and the nurses and carers are a credit to Bupa. Her views are sought from her or myself. Thank you.

Reply from Emily Wilson, Customer Service Administrator at Meadow Bank Care Home

Thank you for your feedback, I am so pleased our carers are meeting all of your Mother's needs. I will pass on your kind comments to the home manager. The Bupa Customer Care Team.

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Review from W S (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother was in respite care while we were away on holiday. Everything went smoothly thanks to the efficiency and help of the receptionist and the staff in general. My only quibble was that there appears to have been a mix up in the laundry system which was not even requested. Some items of underwear

have gone missing and she came home with a skirt that was not hers (since returned).

Reply from Jayne Duck, Customer services administrator at Meadow Bank Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Janette S (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience

I have had 8 Christmases here visiting my dad. This year was exceptional, the staff were wonderful. It was such a happy day all round. Lots of people visited, everyone was dressed in Xmas jumpers and hats. The meal was excellent. One resident who's first Xmas it was, said it was 300% better than she

expected. It couldn't have been any better on any level, it didn't feel like a nursing home. It just felt like a big party.

Reply from Rose Pickering, Customer Service Administrator at Meadow Bank Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from MB (Husband of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience

My wife has been in the home since 26th July 2016 and she has had an awful lot of clothes and articles go missing from her room. It costs me a lot of money to replace.

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Meadow Bank Care Home

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