Milton Lodge Rest Home has a Review Score of 9.9 (9.857) out of 10, based on 10 reviews in the last 2 years. Over all time Milton Lodge Rest Home has 55 reviews.
Review from J K (Daughter of Resident) published on 24 January 2025
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Reply from Pamela Mathauda, Owner at Milton Lodge Rest Home
Thank you for your kind comments. We are lucky to have an excellent staff team here at Milton Lodge.
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Review from G W (Daughter of Resident) published on 21 November 2024
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Review from Andrea R (Granddaughter of Resident) published on 13 June 2024
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Review from Rebecca Louise C (Granddaughter of Resident) published on 5 June 2024
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Reply from Pamela Mathauda, Owner at Milton Lodge Rest Home
Thank you so much for the lovely review. It was a pleasure to have cared for your nan.
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Review from C B (Granddaughter of Resident) published on 3 May 2024
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Review from J B (Daughter of Resident) published on 3 May 2024
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Review from M S (Daughter of Resident) published on 1 May 2024
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Review from Wendy A (Daughter of Resident) published on 19 April 2024
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Review from Susan A (Daughter of Resident) published on 19 April 2024
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Review from S C (Son of Resident) published on 19 April 2024
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Review from Lorraine B (Daughter of Resident) published on 11 August 2022
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Review from P M (Son of Resident) published on 23 May 2022
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Reply from Pamela Mathauda, Owner at Milton Lodge Rest Home
Thank you so much for your feedback and lovely comments. We will share your comments with the staff.
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Review from Carol J (Daughter of Resident) published on 29 April 2022
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Review from Sharon B (Daughter of Resident) published on 29 April 2022
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Review from Julie A (Friend of Resident) published on 29 April 2022
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Review from Helen C (Daughter of Resident) published on 13 April 2022
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Review from Michael B (Nephew of Resident) published on 6 April 2022
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Review from Margaret S (Resident) published on 6 April 2022
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Review from Josephine W (Resident) published on 6 April 2022
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Review from Linzie H (Daughter of Resident) published on 9 July 2021
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The Review Score of 9.9 (9.857) out of 10 for Milton Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.857 for Milton Lodge Rest Home is calculated as follows: ( (104 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 119 Ratings = 4.857
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Milton Lodge Rest Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Sep 2019
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