Milbanke Home for Older People

Station Road, Kirkham, Preston PR4 2HA
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1.0 1 Review
  • Milbanke Home for Older People, Preston
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Care Provided by Milbanke Home for Older People

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Kimberley Lord (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)

Facilities

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Milbanke Home for Older People Reviews (1)

1.0

Milbanke Home for Older People has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Milbanke Home for Older People has 1 review.

Overall Experience

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  • 0
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  • 1

Date Published

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Review from Sue H (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My sister told me you had contacted her to tell her our father had had meds withdrawn by a doctor and end-of-life care would be administered. My younger sister was phoned, a voicemail had been left with my brother and I was told Milbanke would contact me, there has been no contact with me. But for my
siblings, I would not know if my father was dead or alive! You have my mobile number as you phoned me to tell me my father had fallen and was going to the hospital. I am disgusted with the way I have been treated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Milbanke Home for Older People is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Milbanke Home for Older People is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Milbanke Home for Older People is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 0 Positive Reviews ÷ 9.2 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Milbanke Home for Older People

What types of Care is Milbanke Home for Older People registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milbanke Home for Older People have?

There are 46 Single Rooms.

How far is Milbanke Home for Older People to the centre of Preston?

7.4 mile(s) as the crow flies, distance by road may be significantly further.