Moorings Residential Care Home

60 North Promenade, The Moorings, Lytham St Annes FY8 2NH
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9.6 80 Reviews
  • Moorings Residential Care Home, Lytham St Annes
The Moorings is a purpose-built, contemporary home, specially designed to provide the very best of care for the active resident who wants to reside in luxury but live in comfortable surroundings.

The home overlooks the sea and sand dunes of the town of St Anne's-on-the-Sea. St Anne's is a traditional seaside resort featuring a sandy beach, ice cream stalls and a traditional seaside pier. It is complemented by picturesque gardens, while consideration has been given to ensure there are plenty of seating areas for residents to sit inside or outside to take in the view and enjoy the sea air.

All of the spacious, high quality bedrooms come with en-suite facilities; many offering views overlooking the sea, the gardens and an Italian style garden.

Each of the en-suite bathrooms have a wet-room shower, toilet and wash basin. The bedrooms are beautifully decorated and contain seating, a television and storage facilities.

The bedrooms and en-suites have discreet nurse call systems so you can call for assistance whenever you need it.

The home also offers residents restaurant style dining, a cinema, salon and an indoor bowling green. There are many seating areas, a library and lounges residents can choose to relax or take advantage of the extensive range of activities and make use of a range of facilities, including trips in the vintage motor car.

A professional team of staff value each resident and work with residents’ friends and families to build lasting relationships and deliver dignified and passionate care.

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Care Provided by Moorings Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Gina Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Moorings Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £875 – £1,250
    • RESPITE Self-Funded Residential Care £875 – £1,250
  • (these prices are only a guideline, please contact Moorings Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions in place


  • Parking

  • The home has a large purpose-built private car park.


Moorings Residential Care Home Reviews (80)

Total of 80, showing 41-60
9.6

Moorings Residential Care Home has a Review Score of 9.6 (9.590) out of 10, based on 15 reviews in the last 2 years. Over all time Moorings Residential Care Home has 80 reviews.

Overall Experience

  • 70
  • 8
  • 0
  • 1
  • 1

Date Published

80
1
7
15
65

Review from Fred V (Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved to The Moorings in 2018, I in support of my wife who has Parkinson’s. She has always received the best care and attention from the staff here, especially under very difficult circumstances during the lockdown. Management have gone the extra mile in facilitating family visits, with two designated
areas that comply with government guidance. A new activities person has been employed and there are many different things for the residents to do on a daily basis. The Head Chef always takes any feedback on board and meals are varied and nutritious. Our rooms and public rooms are very clean.

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Review from Christine B (Wife of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had never been to the Moorings before so both of us were apprehensive, no need! He was very happy there for his respite, despite having to isolate at the beginning due to covid rules. He said the staff were very kind and thoughtful. The food was very good and varied. The highlight of his
stay was the party when he was jiving with a staff member, the only resident dancing at the grand old age of 88! Thank you as I was undergoing an operation, so I had peace of mind.

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Review from F D (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With no one allowed in home or allowed out it's rather difficult to assess the situation. Shortcomings will always be there. Unfortunately, a fair assessment will not be forthcoming until lockdown is over. The staff are wonderful.

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Review from C F (Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful purpose-built care home with lovely views over the Irish Sea. very caring management and staff who during the current virus lockdown have performed magnificently to try to make all the residents feel safe and secure in spite of all the stresses and problems that have arisen through lack
of contact with our families and friends ok. I have been a resident here for over 4 years and have enjoyed every day of my stay at The Moorings.

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Review from J S (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel very welcome and found my room was comfortable, cleaned every day and I was very well looked after.

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Review from J T (Respite Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my stay at the Moorings as everyone treated me so well.

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Review from A T (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and accommodation. Great activities and social events. Lovely location overlooking the beach. The standard of the food needs improving, ie., the meat served is often tough and unmanageable for elderly people. Also, the food is often lukewarm. Having said that, the fresh soup served daily
is excellent.

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Review from R H (Respite Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have spent two weeks at The Moorings while our daughter and son in law, with whom we share a house, have visited their son in New York. This was, therefore, respite stay. The accommodation is very good and so is the varied and imaginative food. Helpers assisted willingly and competently
when required, particularly helping my wife, who has considerable mobility problems due to arthritis, but also advancing years. She would naturally have preferred to stay at home, but acknowledge the reasons for our stay here. Our sincere thanks are due to all the staff, of whatever uniform colour. Poor weather kept us largely indoors, but this was in good accommodation.

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Review from A A (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a 1 week respite stay at The Moorings whilst I went away on holiday to give my mother a break. He thoroughly enjoyed his stay, noting, in particular, the excellent facilities, praising the care and compassion shown by all the staff, and commented on the enthusiasm with which the management
and staff approached their work. My mother and myself would also like to thank everyone at The Moorings for the way that we, as a family, have been dealt with in a courteous and inclusive manner.

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Review from H L (Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly enjoyed my stay at the Moorings. The care home is extremely clean and has a nice, warm atmosphere.
Also, the staff are a pleasure to be around.

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Review from B H (Respite Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a month as a respite resident from the 9/12/19 to 10/1/20 over Christmas and New Year whilst my niece and nephew visited their son and daughter in Australia. I could not have been treated better than if I had stayed in a 5-star hotel. All staff and management treated me with great respect. I
had a lovely room with a balcony overlooking the sandhills and sea in St. Annes-on-sea.

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Review from Frank M (Respite Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my stay. I was treated with care and dignity. The staff could not have been more welcoming or helpful. I was not there long enough to enjoy all the activities offered.

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Review from Nuala B (Respite Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely friendly environment with very helpful and caring staff. My observations are from a short term respite perspective following hospitalisation and surgery.

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Review from M M (Respite Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so friendly and willing to help in any way. No complaints at all.

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Review from Margaret C (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely welcoming right from the beginning. Staff on every level are kind and extremely caring. I felt at home and have enjoyed being looked after. Thank you to everyone.

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Review from E C (Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came home feeling rested and the care we received was very good. We came for a week to have a rest and a holiday and we got that. However, if some rooms are to be let to people like us perhaps more activity in the evenings would be good.

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Review from P F (Respite Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words high enough to praise it.

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Review from H V (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care and support you all have given to my mum while staying at the Moorings. Everything was excellent. My mum is looking forward to coming back next year.

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Review from J H (Daughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad enjoyed a relaxing week staying at The Moorings in July. All the staff were very friendly, caring and helpful. They are looking forward to staying there again soon.

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Review from Carol P (Respite Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a relaxed and friendly visit in a congenial atmosphere. The room was very convenient but quiet - excellent!
I'm looking forward to my next visit, in June, and I promise not to bring my violin.
Thanks and very best wishes to all. What a beautiful location!

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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Moorings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.693 for Moorings Residential Care Home is calculated as follows: ( (139 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 176 Ratings = 4.693

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.897 Points relating to the number of positive Reviews for Moorings Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6. 14 Positive Reviews ÷ 15.6 = 0.897

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (5)

Nick

Nick Wood

Job Title: Executive

Joined: 2000

Aged 9 I came home from school one day to find an elderly lady sat in my favourite chair eating her dinner and hogging the TV remote control. It was really confusing! That was the very first day in the history of Lakeview Rest Homes and 29 years on we are still going strong. My passion for care comes from the many amazing childhood memories this industry has afforded me and the many of life’s characters I have met.


I joined the Company officially in September 2000 when we were a much smaller group of two homes with a care offering of 48 bedrooms in total. I have literally worked my way up through the Company from the bottom.


In my time with Lakeview I have been responsible for two extensions to Lakeview, the purchase and redevelopment of Newfield Lodge (including its recent shift in focus to dementia care) and more recently the design and delivery of The Moorings which has won ‘The Most Outstanding Care Home Redevelopment in the UK’ for 2014 and 2015.


Gina

Gina Pownall

Job Title: Operations Manager

Joined: 2015

I am the Operations Manager for Lakeview Rest Homes and the Registered Manager for The Moorings. I have been with the company for nearly 3 years and I have a track record of managing the delivery of care on to large care homes. I boast a Level 2, 3 & 5 Diploma in Health & Social Care.


I possess the compassion and have an in-depth knowledge of person-centred care complimented with the requirements needed to meet regulation guidelines. I have gained knowledge through the practice of medical conditions and the impact on daily living as well as a sound understanding of medication administration and other clinical areas.


I enjoy motivating and leading team members to be successful and expand their knowledge to provide the highest standards of care for residents. I strive to ensure our teams value each resident and work with residents’ friends and families to build lasting relationships and ensure they have as much time as they require to meet our resident’s needs.


Emma

Emma Bamber

Job Title: Care Manager

Joined: 2016

Emma has been working at The Moorings since early 2016 and is the Care Manager for The Moorings. Emma has over 20 years of experience in the care sector and has worked in various different settings including residential, nursing and dementia care.


Sherridan

Sherridan Waterer

Job Title: Senior Care Assistant

Joined: 2018

Sherridan is a senior carer at The Moorings and has been working for Lakeview Rest Homes since 2018


Rebecca

Rebecca France

Job Title: Senior Care Assistant

Joined: 2015

Rebecca has been with The Moorings since 2015. During this time she has gained vast experience working in the care sector and providing person-centred care promoting the highest levels of dignity and respect for all.