Nazareth House - Lancaster

Ashton Road, Lancaster LA1 5AQ
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9.8 54 Reviews
  • Nazareth House - Lancaster, Lancaster
Nazareth House, Lancaster, has been set up to achieve a quality of life, care and surroundings for older people who may have complex daily needs.

The available care packages are tailored to each individual and treat all areas of life experience as equally important, including social, emotional, physical and spiritual well-being.

Residents have a choice of comfortable lounges, fully-equipped kitchenettes, excellent facilities for those with mobility issues or physical frailties, and there is even a small shop on site.

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Care Provided by Nazareth House - Lancaster

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natalie Ng (General Manager)
  • Admission Criteria
    • Self Refferal, NHS & Social Services.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Nazareth House - Lancaster

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,320 – £1,320
    • RESPITE Self-Funded Residential Care £1,540 – £1,540

  • additional fees will be charged for hairdressing, chiropody, private phone direct to room, hairdresser and newspaper.
  • (these prices are only a guideline, please contact Nazareth House - Lancaster to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting.


  • Parking

  • Dedicated car par, disabled parking is located to the side of the front entrance.


Nazareth House - Lancaster Reviews (54)

Total of 54, showing 21-40
9.8

Nazareth House - Lancaster has a Review Score of 9.8 (9.832) out of 10, based on 14 reviews in the last 2 years. Over all time Nazareth House - Lancaster has 54 reviews.

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Review from Carole C (Daughter-in-law of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident here for nearly two years before she became ill. She was really reluctant to go into a care home as she had always had her own independence. The staff at Nazareth House made her feel at ease at transitioned her in amazingly. She loved being part of the Nazareth House
family and making new friends with the residents. They provided her with lots of fun activities to participate in. When my mother-in-law became ill we were always kept informed about any changes. We were always treated with dignity and respect. My mother-in-law's last 2 years of life have been spent in a loving, caring, nurturing, supportive and fun environment. Thank you to everyone for everything you have done. Special mention to the managers.

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Review from Joanne A (Granddaughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home go above and beyond to care for the residents here. My grandmother is 101 and as lovely as she is, can be rather demanding at times. The staff here understand how to deal with her. How to use humour to snap her out of those moods and to make her feel better.
She has a
laugh and a joke with everyone and is genuinely cared for. During covid, not being able to see her, we have at least been given daily reports on her welfare and are always kept up to date with any changes.
During the times when I have been able to visit, prior to the virus, the place has always had a welcoming feel to it that was lacking in other homes we visited/experienced.


I would highly recommend this home to anybody dealing with needing extra care for a loved one.


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Review from Laura T (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nazareth House has been a blessing for me and my brother. We couldn't ask for more. Moving my gran halfway up the country, she was confused and at first unsettled however the staff were relentless in ensuring her happiness and moved mountains to make sure she settled. The care provided to my gran is
incredible. All staff are welcoming, friendly and make a real effort to form personable relationships with her. When ringing my gran, she often comments on how wonderful the staff are and how much she is looked after. No ask is too big! During the lockdown, I've had numerous video calls with my gran as the team has made the effort to make sure I am able to have as much contact as possible! We are so unbelievably grateful my gran is here; we wouldn't want her to be cared for anywhere else!

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Review from Damien N (Grandson of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was in Nazareth House from March 2018 till his illness sadly got the better of him and passed away in December 2020. For me, I feel that the residents in this place are 100% cared for and I can't thank all of the staff enough. The warm feeling of happiness and trust that I felt whilst visiting
the place I can honestly say is the same love and care that each and every resident gets. I would love to say a massive thank you to the second floor which is where my grandad was. From the manager, senior carers, cleaners, cooks everyone, they have an attitude that nothing is too much trouble. Not only do the residents get treated like royalty but even the visiting guests get the same treatment. I at some point in the near future will be looking at doing a charity event to raise money for the home to help them continue with the great care you all give.
Once again thank you and I'm going to miss you all lots. God bless to you all. Lots of love.

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Review from Nicola S (Granddaughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan went into Nazareth House in September 2019 due to mild dementia causing her to get lost often late at night. The main thing though was her trying to get her to eat a better diet and help with personal care. Since moving into Nazareth House she has been so much happier. The element of having a
social life with a great activities programme has been so beneficial for her. The staff treat her like their own family and she in turn really likes them. Seeing how she is thriving has made the whole family feel a lot happier too and we now have nothing to worry about in regards to her safety. I can't say it enough that this place is truly beautiful.

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Review from J R (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enrichment activities at Nazareth House are second to none with music, films, craft and visits from nursery children all frequent and regular.
Personal care is good and any issues are quickly dealt with, most staff are caring and compassionate.

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Review from Yvonne A (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot credit or thank enough the care and patience is excellent.

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Review from Susan A (Daughter-in-law of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Mum is extremely well looked after in terms of her personal hygiene and comfort, her social life and her medical needs.
The house also caters for her religious life, which pleases her. Staff are invariably courteous, kind, caring, very professional and with an obvious care for
their residents.

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Review from A S (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted as a family with the care our mother has received since going into Nazareth House in November 2018. She is happy and secure with staff who genuinely care for her. As a family, we feel secure in the knowledge that she is in a caring environment where her needs are met well every day.

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Review from D S (Son of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated very professionally and with great care by everyone at Nazareth House. Since she arrived late last year, they have taken time to get to know her and treat her as an individual and with real affection. During a recent stay in hospital, her senior carer was in very regular contact
with family and with ward staff to check on her condition. When she was deemed ready for release, the Head of Care and Senior Carer were at the hospital within 15 minutes and mum was back 'home' within the hour.

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Review from Mary P (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it hard to express just how happy and grateful I am to have found such a wonderful place Mum to stay. The home itself is in a beautiful situation and the interior/bedrooms superb. Today I visited Mum in hospital (and was desperate to come back to Nazareth House). Staff from the first floor came
to assess her within ten minutes of being called by the hospital. Mum actually lit up when she saw them, and it was lovely how they seemed genuinely to love and miss Mum. The care Mum receives is second to none but done only professionally and they are also never too busy to chat, hold a hand, listen or encourage Mum, cheer her up when needed or share a joke. Mum was a professional before developing vascular dementia and very independent and bright. It is clear that Mum's carers know all about her and often ask about my family. They show real respect, even when Mum is feeling confused. Nazareth House also cares about the families of their residents and welcome phone calls and often discuss Mum's needs with us. None of the family wanted Mum to be in a home, but we genuinely thank God that she is so cherished by everyone who works there. There are many activities and sometimes entertainment or film afternoons which seem to be enjoyed by all. There is a real community feel to Nazareth House and would unreservedly recommend this wonderful home and their amazing staff to anyone. On behalf of Mum and all our family, thank you so much.

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Review from Barbara J (Regular Volunteer) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting a resident nine years ago I've gone one day a week to do craft work, made many friends of the residents and love every moment I spend with them.

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Review from Carol S (Niece of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Nazareth House for the last 13 weeks. I found all the staff so polite and nothing was too much trouble. My auntie was so well cared for there, I felt quite relaxed in leaving her because I knew she would want for nothing. I would recommend this care home to anyone.

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Review from Frank W (Nephew of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted in a weakened state with all the inconsistent behaviour of the later stages of vascular dementia. The staff were so patient in trying to get her to eat and drink when all she did was refuse as much as possible. They coped with her professionally but also with great humanity, especially
in the last hours of her life. She died surrounded by friends, she had formed a new little family to support her. The religious sisters also provided loving care and spiritual help. The home felt nothing like an 'institution'. It felt like a real home with everyone involved and loving their work.

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Review from Pam B (Daughter-in-law of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law (aged 96) enjoyed her first ever two week respite stay in a care/residential home. Her room was spacious, warm and comfortable. All staff from carers/nurses, catering, domestics, management, receptionists and the sisters were exceptional. Everybody was professional, caring, kind, cheerful
and friendly and nothing was too much trouble.
Although not normally one for socialising my mother-in-law did take part in activities and thoroughly enjoyed herself.
The food/menu choice was excellent and having found it difficult to gain weight in the past she did add an extra half stone during her stay. A very big thank you to everybody and would certainly not hesitate to return for respite or permanent residential care in the future if required.

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Review from Kath D (Daughter of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Nazareth House and I could not wish for her to be better cared for. At first, mum was very worried about being there having lived independently for 89 years! The love and care she has on a daily basis have changed her mind totally and she now calls it "home". The Sisters are
always there to chat with the residents and are so caring, not just of mum but of all my family. The pastoral care is second to none. All the staff treat mum like their own family and nothing is too much trouble for them. I visited a couple of other homes before mum came here and as I've said to people since "you can feel the love when you walk through the door". I could not wish for better care for my mum and I really do think that if she had not gone there she would not be with us today.

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Review from Peter A (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum says "I'm in the best place and I'm so well cared for" and she is absolutely right. Her room is warm and cosy, kept scrupulously clean and meals are excellent.
Mum is not one for socialising much but the range of activities provided is excellent and the staff are without exception cheerful,
friendly, caring and so good at the work they do.
This home is outstanding in my view and my family are so pleased she is here.

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Review from Cheryl L (Daughter of Resident) published on 28 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Nazareth House for a year. The care she was shown was exemplary and always respectful and I was also made to feel one of the "family." She only left as we moved to live in a different part of the country but she misses the friends she made amongst both the staff and residents.

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Review from Jacqueline T (Sister of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived here for 10 years. It is now his home, the staff are wonderful, food is good and there are plenty of activities. The home is very well managed (even has a reception). I would recommend this home to anyone.

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Review from Margaret J (Respite Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my 3rd short stay and I am happy to be here. All the staff I've met have been kind and considerate, I would be pleased to come back at any time.
My bedroom is warm and comfortable and I sleep well and eat well.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Nazareth House - Lancaster is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Nazareth House - Lancaster is calculated as follows: ( (142 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nazareth House - Lancaster is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

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Natalie Ng

Job Title: General Manager

Joined: 2007

Natalie joined the team in 2007, starting in the dining room. She has completed training and worked within different roles in the home before becoming General Manager in 2020.


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Megan Irvine

Job Title: Deputy Manager

Joined: 2021

Megan started as Deputy Manager in April 2024, after being a senior care assistant with us for 3 years. She brings with her a wealth of knowledge as a qualified counsellor. Megan has over 8 years of experience working within the care sector.