Oxford House has a Review Score of 8.2 (8.208) out of 10, based on 1 reviews in the last 2 years. Over all time Oxford House has 4 reviews.
Review from I C (Relative of Resident) published on 6 September 2024
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Reply from Joanne Fairclough, Director at Oxford House
Thanks for this very positive review. We are delighted that you were so pleased with the care that your relative received at Oxford House. We are indeed very fortunate to have a great staff team who are caring, compassionate and kind and are prepared to go the extra mile to provide everything that our residents need.
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Review from Claire R (Daughter of Resident) published on 24 August 2022
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Reply from Joanne Fairclough, Director at Oxford House
Thanks for your review of Oxford House. We are pleased that you were happy with the care delivered to your mum during her stay with us. Our staff work really hard to ensure that our residents receive the best possible care at all times.
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Review from Yvonne B (Daughter of Resident) published on 7 February 2019
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Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from David P (Son of Resident) published on 15 August 2017
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The Review Score of 8.2 (8.208) out of 10 for Oxford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Oxford House is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.208 Points relating to the number of positive Reviews for Oxford House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Apr 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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