Park Grove Residential Home

2/4 Liverpool Road North, Burscough, Ormskirk L40 5TP
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9.5 17 Reviews
  • Park Grove Residential Home, Ormskirk
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Care Provided by Park Grove Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs K Banks
  • Person in charge
  • Carrie Howarth (Registered Manager)
  • Admission Criteria
    • Private and Funded
    • Ages 55+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Park Grove Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £850
    • RESPITE Self-Funded Residential Care £800 – £850

  • 3rd party top up fee may be applicable
    Hairdresser and podiatrist are at a extra cost
  • (these prices are only a guideline, please contact Park Grove Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected meal times


  • Parking

  • Free care park


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Park Grove Residential Home Reviews (17)

9.5

Park Grove Residential Home has a Review Score of 9.5 (9.482) out of 10, based on 6 reviews in the last 2 years. Over all time Park Grove Residential Home has 17 reviews.

Overall Experience

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Review from Lynn N (Daughter of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved into Park Grove in February 2024. We cannot fault the owner and her team they have all been wonderful with Mum and us as a family. Nothing is too much trouble and they have all made time and effort to engage with Mum and get to know her. Settling in has been a little difficult for Mum
after we lost our dad last year. They had been inseparable for over 60 years so living in a new home has been very strange for her but she is growing to love it. There have been so many activities already for her to take part in and she has enjoyed having her hair and nails done. We are always made very welcome when we visit and they have made what could have been a traumatic time so much easier to cope with.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words. It has been our pleasure to make this difficult time as easy as possible and we feel Mum has settled in well and is now part of our family.


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Review from Samantha C (Granddaughter of Resident) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Park Grove enough! The care and love they provide to my grandad is outstanding and puts our whole family's mind at ease, knowing he is so well looked after. All the staff are absolutely amazing and always go above and beyond. I’m so grateful for everything they do for him and so happy
we chose Park Grove as his new home. Thank you!

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words; it really does mean a lot to the staff. It is our pleasure to have him as part of our Park Grove Family. We would like to thank you as a family for your continued support.


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Review from Joanne L (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have discovered Park Grove and that our dad has been welcomed so warmly into the Park Grove family. We had looked at several care facilities in the area, and Park Grove is the unique stand-out. The manager and her whole team are incredible. Nothing is too much trouble, and they
act promptly. They are so caring and kind to all the residents and always very cheery and welcoming to everybody who visits. A team member is always there to greet us, and we are always offered refreshments. Dad was very apprehensive about moving to residential care. He loves company and likes to sing. We all knew as soon as we went to visit Park Grove that this was the place for him. There is a true family atmosphere, and the care he is receiving is excellent. The food is very good and freshly cooked. The activities coordinator and all the staff ensure that there is plenty for the residents to do and become involved in. We highly recommend Park Grove.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

We feel your Dad fits in very well with our Park Grove family. We love his sense of humour and his non-stop singing - as you know, we encourage this.
We are glad you have been able to go back home to Australia, knowing Dad is well cared for.


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Review from Elaine F (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky that Dad was placed in this care home. His social worker found it during the Covid lockdown period when Mum broke her back and was unable to care for Dad at home.
We have found it to be an extremely welcoming and happy place with a very lovely staff. It has a good atmosphere. We are
always offered a drink when we visit.
Dad has dementia but always seems happy, and he responds well to the staff.
I would recommend Park Grove to anyone looking for good quality care for a family member.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your lovely review and kind words. It really is our pleasure to care for your dad, and he is part of our Park Grove family.


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Review from Audrey C (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just collected my mother from Park Grove after her week's respite 'holiday'. It was the first time that she had been for respite and we were a little apprehensive but both myself and my mother were very soon put at ease by the staff. She has had a lovely time, the staff have all been so attentive
and she has received such excellent care. I have no reservations about recommending Park Grove and Mum wants to go back for another 'holiday'.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words, I will share this with the team. We look forward to your mum returning for another holiday with us.


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Review from Mel W (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the staff at Park Grove. They have been amazing. My mum has Alzheimer's/dementia. She has been attending daycare, and the staff have been so supportive. The manager has gone above and beyond to help and support us. My family will be forever grateful.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Hi Mel it has been our pleasure to look after your mum and be able to support you as a family.


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Review from Michael H (Husband of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Park Grove for a year now after she fell and broke her ankle which then had an impact on her Alzheimer's.
Recently my wife fell and broke her hip in her room. The staff were incredible in dealing with her, getting an ambulance and looking after her in A&E until she was handed over.
She has had a hip replacement and is now recovering at Park Grove and I just want to thank the staff for the care and help she is receiving. The fall and operation have worsened her dementia, so she is struggling to recall what happened and is very confused.
The staff are so patient and kind and are always smiling and cheerful with a great sense of humour that helps me, my wife and my family deal with such a difficult situation.
This is a truly wonderful place with very special people running it.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words, it means a lot to us. I will share this with the team.
It is our pleasure to care for your wife and support you and your family, we see you as part of our Park Grove Family.


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Review from Olivia B (Granddaughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in Park Grove since October 2022, I cannot fault this home one single bit. The staff look after her so well and go over and above to meet all of her needs and wants. My nan gets on well with all the staff and has her own jokes with them all. She is always smiling around them and I couldn’t
ask for anything more. As well as the amazing work they do for my nan, the staff are witty-humoured, chatty and kind to us (the family) as well. This makes visiting my nan very enjoyable.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words we really appreciate it. We really enjoy the banter we have with your nan and your family.


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Review from Christine H (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Park Grove in December 2021 and she passed away in December 2022, she was here exactly twelve months to the day and the hour. She never settled in the previous home and as soon as Covid was over we moved her here.
We met the staff and had a look around, it has the most comfortable
atmosphere and I felt at home instantly. The first impressions were it was lovely and clean and smelled fresh and then they were cooking lunch and that smelled good too. All the staff were happy. So we chose a room and booked her in to stay.
Two weeks later we picked Mum up and put her in the car and headed to Park Grove telling Mum she was going on holiday, she had dementia and Alzheimer's so it wasn't an easy trip. She was met at the door by the staff and she went in, had a cup of tea and never looked back. She was given a room and it was lovely, Mum slept for three days, so obviously she was comfortable. She never once asked to go home. Within the 12 months, she was very ill and they built her up when she first arrived and again after a few months and a trip to the hospital, returning very poorly. They worked hard to get her up again, she had multiple struvite-infected kidney stones and on her third hospital trip returned home to be made comfortable. She was made very comfortable and put in a huge room with two chairs for visitors when confined to her room and a TV playing music all the time. Staff and other residents came to see her often. One staff member gave Mum what she's always wanted 'lovely nails'. She spent a lot of time on them the day before Mum passed away. One worry was she would pass away on her own in her room. Not at Park Grove. Her main carers had a hand each, I was there along with all the staff working at the time, there was a room full of people who cared. The staff were wonderful. I will always be grateful for being pointed in that direction. A big thanks to all staff.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for the lovely review. We had a wonderful relationship with your mother and of course you and your husband. It has been our pleasure to ensure she was kept safe and comfortable and to feel at home. We are glad it was a happy twelve months for you both.


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Review from D E (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken here from hospital after breaking her hip in November.
From the moment I made the initial enquiry phone call to the care home manager, and my husband and I having a meeting with her where she put my mind at rest explaining how Mum would be cared for, everything has been excellent.
Park
Grove is a lovely, clean, friendly care home with wonderful caring staff and management. You are always greeted with a friendly smile. I would highly recommend Park Grove.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words. It has been our pleasure to support you and your mum through this difficult time. It is wonderful how quickly she has settled here and you seem much more relaxed and happy.


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Review from Claire D (Daughter-in-law of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was taken here for respite care after a stay in hospital. He liked it so much that he decided he wanted to live there full-time (we were already in the process of looking for a care home with him). The staff and management are absolutely brilliant with him, even on his more 'difficult'
days, and we are so grateful to all of them for giving us peace of mind, knowing he is safe. The meals that are prepared are healthy and there is always a choice. Activities are fun and families are always welcome to go and join in with their loved ones. The whole place feels like an extended family, even the families of the other residents. All in all, I would highly recommend Park Grove to anyone who is looking for somewhere safe, kind and family orientated for their loved ones.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you, Claire, your comments mean a lot to us. He sure does keep us on our toes which as you know we love.
Kind Regards,


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Review from David L (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In her final days, my dear mother was in need of 24-hour palliative care. At very short notice, Park Grove Residential Home provided accommodation and the associated care and attention that made mum’s final days as comfortable as possible. Thanks go to all the staff; I will be forever grateful.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

We were more than happy to care for your mother and ensure her final days were as comfortable as possible.
Thank you for your kind words - I will share this with the team.


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Review from Clive L (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Grove admitted my mother for end-of-life care at very short notice. The home had previously accommodated her for convalescence after a stay in hospital. The management and staff were excellent on both occasions. I cannot recommend Park Grove highly enough.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your lovely comments it really is appreciated and I will share it with the team. It was our pleasure to care for your mother.


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Review from Angela L (Daughter-in-law of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum In law came twice at very short notice. Once for respite after a hospital stay for rehabilitation. Once for end of life care. Park Grove was amazing on both occasions and accommodated mum in law's needs and wishes. The staff were always cheery and kind and very helpful to us allowing us to be able
to talk to mum in law on the phone when we couldn't visit her. She commented that the staff were lovely, the food was good and everywhere was very clean. Covid precautions were all in place. The staff were wonderful with end of life care, which was especially reassuring. Our thanks to all staff and the manager for her support and help at such a difficult time. We would highly recommend Park Grove.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your lovely review it means a lot to us. It was a pleasure to care for your mother in law.


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Review from Bob W (Son-in-law of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Grove provided truly excellent care, on both respite care and subsequently on end-of-life care bases. All the staff we met and/or contacted by telephone and online were first-class. That applied to those who provided the face-to-face care and the managerial and admin staff concerned. Park Grove
itself is a clean, light and airy building set back from the road and with good parking. More important, it is a welcoming place. The staff were not only keen and clearly efficient. They were invariably upbeat and cheerful during the ''respite'' periods and caring, compassionate and considerate throughout. Nothing was ever too much trouble. Other very positive comments are reflected in the universal ''Five Star'' ratings given. The family recommend Park Grove wholeheartedly and unreservedly.

Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words I will share this with the staff. It was a pleasure to care for your mother in law.


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Review from Elaine P (Niece of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty came into respite for two weeks in view in the future to go into permanent care. She loved it so much she didn’t want to go back to her flat and has now agreed to stay in the home permanently. I have not seen her look so happy relaxed and content for such a long time.That is due to the brilliant
care from the Matron and the staff who always have a smile and chat easily to the clients and members of their families that visit. My Aunty loves the food, attention, the company and is in a lovely newly decorated room.


I am so pleased I took her there. I can’t thank them enough.


Reply from Carrie Howarth, Manager at Park Grove Residential Home

Thank you for your kind words I will share this with the staff we appreciate your kind words.


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Review from R M (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Park Grove in December 2017 and it was her 'home' from that point. The care provided was second to none. Nothing was ever too much trouble and there was an obvious great rapport between my mum and all the staff. They were her family. During lockdown when we were unable to visit, we knew
my mum was in safe hands and we didn't have to worry. Unfortunately, in September, my mum's health started to deteriorate following a stroke, but the staff kept going, providing such a high standard of care and attention. My mum was at Park Grove for almost 5 years and I can honestly say she couldn't have been anywhere better. The friendliness, warmth, cleanliness, food, activities and atmosphere make this a home the owners and staff should be proud of.

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Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Park Grove Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Park Grove Residential Home is calculated as follows: ( (67 Excellents x 5) + (4 Goods x 4) ) ÷ 71 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Park Grove Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Park Grove Residential Home

What types of Care is Park Grove Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Park Grove Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Park Grove Residential Home have?

There are 22 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Park Grove Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Park Grove Residential Home to the centre of Ormskirk?

2.9 mile(s) as the crow flies, distance by road may be significantly further.