Penwortham Grange & Lodge Care Home

Martin Field Road, Penwortham, Preston PR1 9HL
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9.6 52 Reviews
  • Penwortham Grange & Lodge Care Home, Preston
Located in Preston, Penwortham Grange & Lodge Care Home provides residential dementia, residential care and short-term respite care. Rated 'Good' by CQC (March 2021), the supportive team is adept at delivering superior, individualised care to its residents.

The care home is a vibrant community, fostering strong relationships with all who visit. Close to Preston town centre, the care home comprises 86 en-suite bedrooms, each offering ample space for personalisation. The care home has brilliant facilities for everyone to enjoy, including a chapel, a sensory lounge for relaxation, and inviting communal living spaces.

The team at Penwortham Grange and Lodge understands the importance of remaining connected with local Preston community, and is proud to work with local churches, primary schools, and hairdressers to organise a range of stimulating activities. From beauty treatments to animal therapy, Penwortham Grange & Lodge Care Home always ensures there's something engaging going on for its residents.

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Care Provided by Penwortham Grange & Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debra Banks (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Penwortham Grange & Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,361
    • Self-Funded Residential Dementia Care from £1,399
  • (these prices are only a guideline, please contact Penwortham Grange & Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Penwortham Grange & Lodge Care Home Reviews (52)

Total of 52, showing 41-52
9.6

Penwortham Grange & Lodge Care Home has a Review Score of 9.6 (9.632) out of 10, based on 27 reviews in the last 2 years. Over all time Penwortham Grange & Lodge Care Home has 52 reviews.

Overall Experience

  • 41
  • 9
  • 1
  • 0
  • 1

Date Published

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Review from Elizabeth Y (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Penwortham Grange & Lodge has been a wonderful care provider for my mum who suffers with dementia and limited mobility. I cannot praise the staff enough for their professionalism, dedication, humour and patience while dealing with my mum. They are all heroes. The building and accommodations are fantastic.
Facilities are superb. Always very clean and welcoming. I would not hesitate in recommending Penwortham Grange to anyone.

Reply from Mellisa Thompson, Care Home Manager at Penwortham Grange & Lodge Care Home

Thank you so much for this perfect review! All of the staff here at Penwortham Grange & Lodge are dedicated to providing the best possible care for our residents whilst balancing a professional yet friendly relationship. It is wonderful to see this so perfectly reflected in your extremely kind words. Once again, thank you.


Kind Regards,
Mellisa Thompson,
Care Home Manager


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Review from A B (Daughter of Resident) published on 28 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the staff and the care and kindness they show. The home is bright, clean and inviting and well maintained. The reception staff are efficient and approachable - the food is good with regular menu changes.

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Review from Susan N (Daughter of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in for 1 week respite in June 2018. This care home is outstanding, it's bright extremely clean and overall a friendly establishment that puts the residents first. Highly recommended.

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Review from Trevor J (Husband of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and was first placed in the dementia part of the carehome. However, she became depressed as there were no residents she could communicate with. For the last year, she has been in the residential side which proved beneficial. The staff are caring and efficient. The experience
has been good for her. The only problem is that the home has had difficulty in recruiting an activities coordinator.

Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team we strive to provide the best care possible for our residents and I am very pleased to hear that your wife is now more settled. It is also gratifying to hear that you have found all the staff to be caring and efficient. With regards to your comments about the activity coordinator, I am happy to advise that we now have one in post and a full activity plan has been put in place.
Kind regards


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Review from Maureen W (Daughter of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the last 12 months as a resident here, unfortunately, due to deterioration of her dementia, she has had to move as her needs cannot be safely met anymore. I wish to thank the staff for the care she has received. She was always clean, all meals freshly prepared and nicely presented.
All the staff are friendly, caring and welcoming.

Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you found all the staff to be friendly, caring and welcoming during your mothers’ stay with us.
Kind regards, Home Manager


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Review from H F (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few months, there have been changes to staff and this has resulted in the home improving greatly.
The current manager and staff really care about the residents and their families and cannot do enough for them.
My mum is a resident and dad visits her every day, he was 90 recently and
the staff decorated the 'café' room and provided sandwiches, cakes and drinks so that we as a family could celebrate this milestone birthday with our mum.
It was really appreciated and we felt that the staff definitely 'went the extra mile'!
Thank you.

Reply from Mellisa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you have noticed the improvements we have been making to our home. We very much believe that the residents are part of our family and it is gratifying to hear that your dad was not only encouraged to come into the home to spend his 90th birthday with his wife but that the staff went the extra mile with the decorations and by providing a selection of refreshments in celebration.
Kind regards.


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Review from Alison E (Daughter of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Penwortham Grange for the second time in four years having previously used this home for my mother-in-law in 2014. All staff are extremely caring and Mum was treated with great dignity. We are very glad that the last two weeks of her life were spent in such good care.

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Review from H C (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently a resident of Penwortham Grange and the standard of care she received was excellent. The staff are all very professional and friendly and cannot do enough to make your stay as comfortable as possible. Even when my mother's condition deteriorated and eventually died, the staff
continued to provide a high level of care right to the end which is very comforting and reassuring to the family.

Reply from Mellissa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am pleased to hear that you found the care your mother received was excellent. We very much enjoyed getting to know your mother whilst she was with us, and we would like to once again offer our sincere condolences to you all.
Kind regards Mellissa Thompson, Home Manager.


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Review from Kath W (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recommend the home as in my opinion its the best around. Its cleanliness is second to none. The staff and management are caring and patient and the needs of the resident are extremely important to them. Residents are made to feel welcome from the minute they enter the home. The resident's rooms can
be adapted to their particular liking and personalised to feel like home. Mum has been in the home five years now and I am extremely happy with the way she is treated and looked after. She seems very content, happy and relaxed which makes me feel much better. Although Mum has deteriorated over the years, this has been taken into account and reviewed at regular intervals to adapt her care to her needs. Her room is en-suite which is an added bonus. Improvements are taking place all the time in the home which makes it a pleasurable place to be.

Reply from Melissa Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for taking the time to leave a review for Penwortham Grange & Lodge. Your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents so I am pleased to hear that you are happy with the way your mum is treated and that she is happy and content. I am also pleased to hear that you have seen big improvements in the home over the last few months .
Kind regards, Home Manager


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Review from Catherine H (Friend of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a friend and I found a good atmosphere in the home. I also felt the staff seemed very caring and hospitable.

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Review from D M (Wife of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with all aspects of the home.

Reply from Andrew Thompson, Home Manager at Penwortham Grange & Lodge Care Home

Many thanks for your review of Penwortham Lodge and Grange. I am happy to hear you are pleased with all aspects of care the home provides and thank you for the ratings of excellent. Kind regards


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Review from Hayley M (Daughter of Resident) published on 13 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home for quite a few months and I feel the need to inform you about the care she has received. I have never met such caring and compassionate people in my life. The staff have treated my mum like family and I can't thank them enough. It's a very hard decision to turn the care
of a loved one over to strangers but the kindness of the staff made the transition so much easier. The CQC have only given this home a rating of good but from our experience they deserve an outstanding. I would highly recommend this home to anyone. Finally, I would like to thank all the staff for everything they have done for my mum, you are all superstars keep up the fabulous work.

Reply from Andrew Thompson, Care Home Manager at Penwortham Grange & Lodge Care Home

Thank you very much for your review.
It is lovely to hear such positive words.
I am so glad that your mother is enjoying her stay and feels so at home.
Our staff do work hard to make sure the residents and their families are made to feel welcome and well cared for, so it is great to know that this is noted.
Thank you again.
Best wishes.


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Penwortham Grange & Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Penwortham Grange & Lodge Care Home is calculated as follows: ( (234 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 321 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penwortham Grange & Lodge Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Selina

Selina Mountford

Job Title: Home Manager

Joined: 2024

Hi! My name is Selina Mountford and I'm the Home Manager at Penwortham Grange and Lodge Care Home. I live locally in Penwortham, so was overjoyed to join the team in 2024.


I have worked in social care for 19 years; starting as a care assistant and then completing my nurse training. Since qualifying as a Registered Nurse I've worked in the private healthcare sector and became a Registered Manager in 2019.


I like to see myself as hands-on, approachable and transparent. I have an open-door policy and believe a valued and appreciated team give the best care.