Primrose Bank Care Home

153 Breck Road, Poulton-le-Fylde FY6 7HJ
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8.9 23 Reviews
  • Primrose Bank Care Home, Poulton-le-Fylde
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Care Provided by Primrose Bank Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Primrose Bank Ltd
  • Person in charge
  • Rachel Dutton (Registered Manager)
  • Admission Criteria
    • Privately and Social Services Funded. Pre Admission Assessment Completed
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Primrose Bank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,100
    • RESPITE Self-Funded Residential Care £820 – £1,100

  • Fees are personalised based on care needs and requirements with a variety of different rooms available. Fees are inclusive apart from hair dressing, chiropody and personal newspapers which can all be arranged
  • (these prices are only a guideline, please contact Primrose Bank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time, no appointment necessary


  • Parking

  • Parking is to the rear of the property, down the driveway to the right of the building.


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Primrose Bank Care Home Reviews (23)

Total of 23, showing 1-20
8.9

Primrose Bank Care Home has a Review Score of 8.9 (8.935) out of 10, based on 6 reviews in the last 2 years. Over all time Primrose Bank Care Home has 23 reviews.

Overall Experience

  • 16
  • 7
  • 0
  • 0
  • 0

Date Published

23
2
5
6
17

Review from I C (Son of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first contact by telephone to the latest contact at the home. The family's experience with the home management and staff has been 1st class. We could not have asked for more consideration or kindness from Dad or any of the family when visiting. The entertainment programme is comprehensive and family
members are encouraged to join in.
Would highly recommend this care home - and we have.

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Review from Pat W (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for 6 months she settled in very quickly and is happy. The carers are very patient with her even though they seem stretched at times owing to the shortage of staff.
I visited several homes before deciding on Primrose Bank for Mum, it was the cleanest, brightest, and friendliest
I visited.

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Review from C H (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Primrose Bank for just over 3 years. During that time, she showed a gradual decline and then a rapid deterioration towards the end. The staff coped wonderfully with these changes and I was always kept informed. The activities programme was varied but no pressure was put on residents
to participate. Special efforts were made at appropriate times of the year e.g Christmas.

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Review from N T (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Bank Care Home was fantastic.
The food was like eating in a restaurant. Management and team leaders were always available and my dad felt at home and he was greatly cared for and happy. The entertainment was great as well.
I would highly recommend this place and would like to thank the team
of carers for the great care given.

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Review from Kathleen H (Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in every way.

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Review from Robert E (Brother-in-law of Resident) published on 18 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by Primrose Bank is outstanding. I am particularly impressed by the innovative way that the residents are stimulated by events which are organised for their benefit. The quality of food provided is also excellent, the award-winning chef makes sure of that. I am kept fully
informed of my relative's condition and progress and would not wish for better care.

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Review from D R (Brother of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring in every way.
Difficult times during coronavirus, but they did their very best.
Family run, cared for my mother in her twilight years approx 20 years ago. They were great with her.

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Review from Pamela R (Respite Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with my stay at Primrose Bank. It was warm and comfortable. Lovely room and facilities. The staff - everyone was kind, happy and most willing to help in any way. The food was excellent. I was well looked after. I would not hesitate to recommend Primrose Bank. In fact, if I couldn't look
after myself living alone in the future, I would be happy to become a resident on a permanent basis. Many thanks to all.

Reply from Nick Dutton, Manager at Primrose Bank Care Home

Thank you so much for your kind review, I will pass it on to all the staff.


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Review from Davina M (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment and surroundings are lovely. Very clean and bright. Staff and management are very approachable and accommodating. Lots happening to keep residents entertained. Interaction with high schools, nursery children, Pat dogs etc. The resident hairdresser and beauticians etc. Mum passed away
at the end of July and end-of-life care was carried out with dignity empathy and support for our family.

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Review from Alison C (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mum first went to Primrose to the day she passed, I cannot fault the care she received from all the staff. She was well looked after in every aspect of her time there, I cannot thank them enough, for the care she received in her last days.

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Review from Simon G (Son of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother as been in Primrose Bank now for five years and throughout that time she has received the highest standard of care. Notwithstanding that she has been bedridden for the last few years she has never suffered with a single bedsore. She is always made comfortable and staff ensure that the services
she needs, such as hairdressers and chiropodists are brought in. The staff are friendly and welcoming and show genuine affection for their residents. I would have no hesitation in recommending Primrose Bank to other family and friends.

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Review from Leslie F (Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food, helpful people and clean.

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Review from Norma B (Friend of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all the management and staff to be extremely helpful and kind to the residents.

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Review from Brigid G (Wife of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident here for short periods of respite care. We have been pleased with the quality of care, the respect shown and the friendliness of the staff.

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Review from S H (Cousin of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are unfailingly kind and considerate to both residents and their families. The home is beautifully maintained with lovely rooms, bright gardens and a happy atmosphere. A real home from home so glad we chose Primrose Bank Care Home.

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Review from L F (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ver homely, good home cooked traditional food. Exceptionally clean, caring helpful staff.

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Review from S C (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Primrose Bank for two weeks postoperative care after a knee operation, she was very comfortable there. Her room was pleasant with a view over the gardens and she could go there whenever she wanted to. The staff were all helpful and caring and she enjoyed the food there very much. We
would be happy to use Primrose Bank again in the future.

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Review from Hazel F (Relative of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. Room always clean and warm. Food well balanced and appetising. Regular activities and entertainment to keep residents mentally and physically aware. I have peace of mind knowing he is having first class care.

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Review from John S (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my family are delighted my Mother is being looked after by the excellent staff at Primrose Bank.

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Review from Aileen P (Niece of Resident) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run home, kept very clean and very welcoming. The staff are very helpful, my Uncle was very run down and week when he arrived but they soon built him up with very good food, they have plenty of things going on that you can join I if you wish, my granddaughter thinks the home is a
posh hotel.

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Current Review Score: 8.9 (8.935)

Overview of Review Score

The Review Score of 8.9 (8.935) out of 10 for Primrose Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.653 for Primrose Bank Care Home is calculated as follows: ( (48 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.282 Points relating to the number of positive Reviews for Primrose Bank Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (0)

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Frequently Asked Questions about Primrose Bank Care Home

What types of Care is Primrose Bank Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Bank Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Primrose Bank Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Primrose Bank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Primrose Bank Care Home to the centre of Poulton-le-Fylde?

0.6 mile(s) as the crow flies, distance by road may be significantly further.