Ribble Valley Care Home

Sawley, Clitheroe BB7 4LF
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9.9 44 Reviews
  • Ribble Valley Care Home, Clitheroe
Ribble Valley Care Home has stunning views of the Ribble Valley looking across the river and views up to Pendle Hill.

The home is surrounded by countryside and has beautiful mature gardens with lawns and flower beds. There is a courtyard in the centre of the home which complements the gardens giving beautiful vistas for all the residents and visitors to the home to enjoy.

There is a homely atmosphere throughout the home which is well furnished and decorated. It provides a first-class service to the residents ensuring they retain their independence and individual choices whilst living in a caring, safe environment.

The home provides easy access to the lounges, a conservatory overlooking the river, a dining room and courtyard to enable the residents to be free to go wherever they choose.

All bedrooms are single occupancy and are fitted with a call bell system so that staff assistance can be obtained quickly and easily. Some rooms provide en-suite facilities.

Home cooking provides delicious and nutritious meals for the residents with all
ingredients sourced locally and cooked in its own kitchen and caters for all dietary requirements. The menu is rotated over a 4 week period to give variety and choice to the residents.

There is a team of dedicated staff led by the registered Manager Alina, who ensures that the staff assist the residents to enjoy their lives in the home. Activities are organised so that residents can take part as they wish, either individually, or in groups.

When arriving at Ribble Valley Care Home a warm welcome awaits, and the
surroundings are bright and cheerful with happy residents and staff.

Show Ribble Valley Care Home on the Map

Care Provided by Ribble Valley Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Motor Neurone Disease
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Townfield Ribble Valley Ltd
  • Person in charge
  • Dawn Spencer (Manager)
  • Admission Criteria
    • 60 and over
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Ribble Valley Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £1,200
    • Self-Funded Residential Dementia Care £750 – £1,200
  • (these prices are only a guideline, please contact Ribble Valley Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Ribble Valley Care Home Reviews (44)

Total of 44, showing 21-40
9.9

Ribble Valley Care Home has a Review Score of 9.9 (9.886) out of 10, based on 11 reviews in the last 2 years. Over all time Ribble Valley Care Home has 44 reviews.

Overall Experience

  • 30
  • 13
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Date Published

44
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33

Review from Carla B (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Ribble Valley Care Home for short respite very much at the last minute. I cannot fault the preparation that was put into his arrival and his room, nor the staff who welcomed us. Nothing interfered with the essential business of getting him safely settled, with as many of his own
belongings as he wished, and the staff immediately got on with trying to make him happy and comfortable. He had a room with possibly the loveliest view of Pendle ever, and a big window that you could open, which made us happy. Then we found ourselves mid coronavirus crisis, and the care home was deemed the safest place for him. Very sadly he was then diagnosed with pneumonia and was put on end of life care. We could not have asked for kinder, warmer people to look after him, and us, during this very difficult time. The atmosphere in the home remained calm and happy, despite the heightened worry for all, and deeply caring. We are all so very grateful. Thank you to all the marvellous staff.

Reply from John Timmins, Director at Ribble Valley Care Home

Thank you for your feedback Carla, I will pass this onto the team who cared for your Father.


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Review from Sarah S (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy when I visited my mum at this nursing home. She looked a lot better than she had done for a while. The staff were so kind and gentle, loving even with her. I feel the staff are enriching the lives of the residents here. It feels warm and friendly. Nothing was too much trouble, the manager
had time for all of us to discuss Mum and how she was and what she needed, she even took the time to paint Mum's nails. The home smelt lovely and was very clean and tidy. I felt settled once I'd visited. Many thanks.

Reply from John Timmins, Director at Ribble Valley Care Home

Thank you for your feedback, it's much appreciated, I will pass it onto the team.


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Review from Carol D (Friend of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ribble Valley Care at the weekend with a friend. I was really impressed with the warm welcome and attention from the staff. We were actually an hour early, but that didn't matter, we were shown around and were able to ask lots of questions which were answered and explained clearly. What struck
me was the calm environment and that all the residents were happy, well presented and enjoying various activities.
The whole environment was one of calm and friendliness, the decoration and upgrading of the home are clear to see.
I have visited many care/nursing homes and was very impressed with the Ribble Valley Care Home and what it had to offer.

Reply from Michael Timmins, Director at Ribble Valley Care Home

Thank you so much for your positive review.
I will feed this back to the staff and Management.


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Review from J B (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough and praise the staff and the way they have cared for my dad during his second stay at Ribble Valley care Home. They have been kind and gentle with both my dad as a resident and my mum as a visitor. The standard of his care, his room and the food have been fantastic. Thank you, I
feel safe knowing my dad is here.

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Review from C M (Friend of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the atmosphere and staff at Ribble Valley to be excellent. Our friend is very happy there. The food is good. The staff very caring and friendly and he is always treated with respect and dignity.

Reply from Michael Timmins, Director at Ribble Valley Care Home

Thank you for your feedback I will feed this back to the Manager and the Staff.


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Review from Paul H (Son of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very satisfied with the care for Mother.

Reply from John Timmins, Director at Ribble Valley Care Home

Thank you for your review, we will pass your feedback onto the care staff.


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Review from D J (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a very independent strong-minded woman who has resisted full-time care. However, I am very pleased to say she has settled very quickly and is happy. I'm very happy because I know she's safe, cared for, clean and well fed by an excellent team of care staff. Thanks to all concerned.

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Review from Susan J (Friend of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend tonight for the first time since the home was taken over by the new owners. I can already see and feel the improvements in the surroundings. The care has always been very good and the staff are all lovely.


I can’t wait to see what the new owners do with the house side of the

care home.

Reply from John Timmins, Director at Ribble Valley Care Home

Thank you for your feedback I will pass this onto the team.


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Review from Mark S (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Riverside very recently but she has settled in very quickly, thanks to the help and kindness shown by the staff. They always greet you and keep us informed. I am very impressed by the staff, nothing seems too much trouble for them.

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Review from Beverley W (Sister of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are extremely concerned about the number of established members of staff who have left recently. We believe the care home is using more agency staff which is not very settling for the residents. Why is there a sudden outflux of well-liked and dedicated staff leaving? This concerns us.

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Review from Karen G (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Riverside now for nearly 2 years.
In that time she has settled very well, one of the main reasons being the consistency of staff.
These staff are very good, being professional but also treating mum as a 'normal' person, joking with her, but also respecting her, and making sure her
personal needs were met.
I'm concerned at the moment as a number of these established and very good staff are leaving.
This is such a shame to lose staff who are so good at what they do, and it seems to me, that something is causing staff to feel unhappy.
I am cautiously hoping that they are replaced with the same 'down to earth' high standard of care, which was my main reason to choose Riverside Care Centre to look after mum.
I am very disappointed and worried for the future, and just felt I needed to voice my concerns.

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Review from G D (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother is receiving at Riverside. Mum is settled and happy.

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Review from Gorden O (Friend of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my friend is receiving at Riverside. He is well looked after and cared for.

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Review from Tracey H (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Riverside for nearly two years now; initially was very mobile and independent; staff were very supportive and engaged with him and he very quickly settled.
However, his health has since deteriorated and he has moved into the quadrant; I call at many different times of the day and
Dad is always well cared for and relaxed and happy. The staff are fab and there are some who go way above and beyond in a very busy challenging environment.


I have peace of mind that Dad is very well cared for and grateful he was able to go to Riverside.


Keep up the good work, words cannot portray my thanks for the dignity, care, respect and love given to Dad.


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Review from Mavis (Wife of Resident) published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about bringing my husband tot he home but everyone was so welcoming and friendly. The staff went out of their way to make him happy in a situation he finds difficult. At times he can be difficult especially with personal care but everyone is patient with him. He enjoys the food. When
a problem arises eg his dislike of noise they go out of their way to solve it.

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Review from M S (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful and approachable and are patient with and respectable towards the residents. The quadrangle is a very pleasant place in good weather. The staff are good in that they help when dogs are brought in and accept they can cause problems like pinching food. Given the circumstances,
I feel relaxed that my husband is content and well cared for.

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Review from Brenda R (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, Riverside is a very homely environment with very caring staff.
Residents are well cared for and well looked after. The food for residents is excellent and dietary needs are catered for.
Good access for medical, health and social agencies. Good support for family and friends.

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Review from K D (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy here, could do a bit more with the residents - activities.

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Review from S C (Grandson of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff who take care of residents well under challenging conditions. Always warm and tidy.

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Review from Paula A (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Laundry is always a problem, especially underwear.
Overall my mum is happy here.
When care is good things run well but it is not always consistent.
Overall the staff are helpful but do not pass messages on so there is a lot of "I didn't get that message".
Everything has definitely improved.
The
furniture in my mum's bedroom could certainly be improved - her curtains, drawers and bed and headboard.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Ribble Valley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.886 for Ribble Valley Care Home is calculated as follows: ( (117 Excellents x 5) + (15 Goods x 4) ) ÷ 132 Ratings = 4.886

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ribble Valley Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Dawn

Dawn Spencer

Job Title: Registered Manager

Joined: 2022

Mrs Dawn Spencer has over 30 years’ experience working in the health care industry with 13 years at Townfield Care. Dawns passion has always been to promote and encourage colleagues to provide a high level quality of care, which has shown throughout her time at Townfield. Dawn started as a health care assistant and progressed through roles within the company to become a registered manager, gaining a wide range of qualifications, skills and experience along her way, from NVQ level 2 in health and social care to a Diploma in leadership and management.


Sally

Sally Conlan

Job Title: Deputy Manager

Joined: 2022

Miss Sally Conlan has over 10 years of experience working in the healthcare sector and has gained a wide range of knowledge from different care environments such as residential, dementia, live-in care and most recently nursing. Sally’s heart and passion have always been in care, especially within the care home sector and recently transitioned from nursing at Manchester Royal Infirmary to deputy manager at Ribble Valley Care Home.