Brilliant service, very caring staff
J M (Friend of Resident)
The level of care, genuine kindness and frankly, love they showed my father was astounding
Tessa J (Daughter of Resident)
The standard of his care, his room and the food have been fantastic. Thank you
J B (Daughter of Resident)
Ribble Valley Care Home has a Review Score of 9.9 (9.886) out of 10, based on 11 reviews in the last 2 years. Over all time Ribble Valley Care Home has 44 reviews.
Review from A S (Daughter of Resident) published on 27 June 2017
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Review from Eileen C (Niece of Resident) published on 9 June 2017
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Review from A B (Daughter of Resident) published on 3 February 2017
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Review from Joan P (Daughter of Resident) published on 7 October 2015
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The Review Score of 9.9 (9.886) out of 10 for Ribble Valley Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Ribble Valley Care Home is calculated as follows: ( (117 Excellents x 5) + (15 Goods x 4) ) ÷ 132 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ribble Valley Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Aug 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2022
Mrs Dawn Spencer has over 30 years’ experience working in the health care industry with 13 years at Townfield Care. Dawns passion has always been to promote and encourage colleagues to provide a high level quality of care, which has shown throughout her time at Townfield. Dawn started as a health care assistant and progressed through roles within the company to become a registered manager, gaining a wide range of qualifications, skills and experience along her way, from NVQ level 2 in health and social care to a Diploma in leadership and management.
Job Title: Deputy Manager
Joined: 2022
Miss Sally Conlan has over 10 years of experience working in the healthcare sector and has gained a wide range of knowledge from different care environments such as residential, dementia, live-in care and most recently nursing. Sally’s heart and passion have always been in care, especially within the care home sector and recently transitioned from nursing at Manchester Royal Infirmary to deputy manager at Ribble Valley Care Home.