Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 87 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.

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Care Provided by Starr Hills

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Starr Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,009 – £1,234
  • (these prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Starr Hills Reviews (87)

Total of 87, showing 1-20
9.9

Starr Hills has a Review Score of 9.9 (9.942) out of 10, based on 16 reviews in the last 2 years. Over all time Starr Hills has 87 reviews.

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Review from S B (Son of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Starr Hills in Ansdell for 14 months. He had lived independently until the age of 93 with some help from family and carers.
We moved Dad in initially for respite care as we were going on holiday and I worried about his wellbeing whilst we were away.
After 2 weeks Dad decided
he did not want to go home.
The home is in a beautiful building, the staff are all very friendly compassionate people.
There are lots of great activities throughout the day varying from history lectures to quizzes, musical recitals and bingo, so something for everyone.
The residents are treated with respect and dignity by all staff. Visitors can pop in at any time to visit family members.
I pop in regularly to see Dad without any problems.
Starr Hills has a welcoming friendly atmosphere. And the food looks great.
I had a tour of Starr Hills with the manager prior to Dad moving Dad in. My wife came with me and we both commented we'd live there.
Probably the best you can say.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, we truly appreciate feedback and it is an absolute pleasure to care for your dad, who is a key part of our Starr Hills community. I will share your comments with the staff team.


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Review from Gary H (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great advice and assistance from the team in making decisions for our Mum over the Christmas period.
The care received ongoing is really close and personal.
Mum has been extremely well looked after since making the huge decision to leave the family home, where she was struggling to cope with everyday
duties, she is very settled and happy there.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking time to write a review. It is a pleasure to look after your mum and to see what a wonderful Christmas she had. We always aim to assist families in whatever way we can as the transition into a care environment can be a very stressful time for everyone involved. I will pass on your comments to the team.


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Review from Lynn G (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to move to residential care. Starr Hills provided the perfect starting place.
The caring team worked hard to make sure that her needs were met and were definitely the right fit for someone starting on their residential journey.
The environment and activities helped her to settle
and the staff were helpful in outlining her needs.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your feedback is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.


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Review from Steven H (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention shown to Mum by all the team, care, admin, kitchen and facilities at Starr Hills is top notch. They have taken time to listen, observe and respond to her individual needs and go out of their way to encourage her to participate in activities and socialise with other residents.
It's evident that the staff talk to each other about and for the benefit of residents daily life. My wife commented that residents are treated as guests.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your review is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.


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Review from M A (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a serious medical problem in December and this was dealt with professionally and with kindness. One of the senior carers even called me to find out how I was feeling after the event. The staff are always friendly and kind and this makes a huge difference. I feel safe leaving my mum in their
care.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your feedback and for taking the time to write a review. We aim to care for families as well as our residents and when they are poorly it affects us all. I will pass on your kind words to the team.


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Review from Julie H (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Starr Hills in October after a period of time in hospital. We cannot believe how much he has improved. His health and general wellbeing is even better than before he was admitted to hospital. We believe this is all down to the excellent care he has received. Nothing is too much trouble
for the carers. They truly go above and beyond. They are all so kind and caring with a smile on their face the whole time. They are like family to my dad and we will always be grateful for what they have done.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking the time to complete a review. Our staff are truly dedicated to providing excellent care and it has been wonderful to see your dad improve in physical health and mental well-being since he has come to Starr Hills. I will ensure staff are aware of your comments.


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Review from J H (Friend of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very resident focused, treating all as a family whilst caring for them. Social activities very inclusive with plenty of variety. Continually challenging aspects to move forward. Food and rooms are excellent.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your comments. Feedback is extremely important to us. It is a pleasure to care for your loved one.


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Review from Claire F (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been treated as an individual. Warmth and friendliness has been shown by the staff and to ourselves - my husband and myself. A positive atmosphere prevails! Availability of newspapers from Lancashire and magazines.
Rooms bland - need a little colour. Food much homemade soup - sardines,
maceral, trippers, and more vegetables; leeches, spinach, broccoli, courgettes, and salads. Less sugary items.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your review. Your feedback is much appreciated. It has been a pleasure to care for your father at Starr Hills.


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Review from Althea A (Daughter-in-law of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home that is just that - a home full of care for all the residents. The activities are varied, stimulating and enjoyed by residents and visitors alike. We really appreciate all the musical activities and the attractive gardens with several places to sit, even in variable weather. Finally,
the encouragement for interaction and forming friendships between residents is great.

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Review from Jennifer B (Mother-in-law of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is happy there. The staff are friendly and helpful and kind. There are lots of interesting activities going on. We enjoyed the history talk and organ playing. The resident has made some friends. The food looks interesting and smells good. The gardens are pleasant. The staff were awake and
were out there and gave us tea.

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Review from Gill B (Niece of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the home and the staff.

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Review from Philip G (Son of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home from home. Great atmosphere and facilities. Mum is really looked after and cared for. We wouldn't wish for a better care home.

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Review from Alan J (Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Starting with the staff, I find them very helpful, most important in my case one can have a laugh with them, as with the seniors, the new manager is very helpful and understanding.
The food is very adequate and everything in the kitchen is spotless, very good staff.
Activities we have lots of them,
if residents come, lots of new projects in the pipeline.
All in all very well done. Apologies to any I've missed.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your lovely comments. It is very important for us to receive feedback at Starr Hills.


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Review from Robert E (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had Mum (and Dad) being cared for at Star Hills since January 2019. We've been very happy with the care facilities and communication throughout. Everyone is very friendly and the food is excellent. Nothing is ever perfect and sometimes the staff do seem a little over-stretched and could benefit
from more numbers. However, overall very satisfied.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your review. I am very pleased you are happy and you find everyone friendly and the food is excellent. We do review our staffing numbers on a regular basis.


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Review from C W (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother can no longer do anything for herself. 'This is what we are here for' says the manager. I would say the staff work very hard to attend to Mother's needs and do so with diligence and care.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your positive comments. Your feedback is very important to us.


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Review from Susan H (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Starr Hills for two weeks respite care. She has said that she will be happy to go back again at some point in the future.
The manager worked hard to acquire a suitable bed to enable my mum to be able to go, which was very much appreciated. The staff and other residents were very
welcoming to her on arrival and very kind to her during her stay.
My mum enjoyed the wide variety of good food and enjoyed taking part in the activities. As a daughter, it was good to be able to relax knowing that Mum was being well looked after.

Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your review. We appreciate your feedback and are so happy your mum enjoyed her stay. We look forward to seeing you again.


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Review from Brian H (Respite Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management, staff and residents for the care that I received at Starr Hills following my recent surgery. During my two weeks, the stay and the service were excellent, which was a great help for my return to my own home to start returning back to normality. Many thanks, once
again.

Reply from anthony lyons, manager at Starr Hills

Thank you for your very kind words. There is nothing that gives us greater pleasure than to see someone getting back on their feet and able to get home. It was lovely to have your company during your stay.


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Review from C B (Respite Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent five weeks on respite care at Starr Hills. With care and encouragement from the staff, my health improved considerably during that time. Any concerns I had were dealt with promptly and satisfactorily.
There were different activities in the lounge every day, which catered for a variety of
interests.
Most of the residents seemed happy and well cared for, and the home, in general, was immaculately clean.
The food was good and plentiful, and although I was the only vegetarian, the kitchen staff were happy to cook me something different if I couldn't have what was on the menu.
Although I was only on respite care, at the end of the five weeks I was sorry to leave, having made some lovely friends among the residents and staff alike.

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Review from Ann H (Granddaughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother stayed for a short period of respite at Starr Hills during November.
From the very first phone call to the manager, I was made to feel that they and their staff were there to help. They completely took the worry away and immediately set up a plan of care. My grandmother was transferred
the very next day and was settled into a very comfortable room.
She came on in leaps and bounds, having fabulous food and care, her hair done (which made her feel ‘human’ again) and joined in many activities and talks.
We, as a family, can’t thank the staff enough for all they have done; everyone has a smile and the time to stop and exchange a few words. And may I also add, a lot of very sound advice and useful information.
Many thanks to all those who helped my grandmother gain her strength and return to independent living.

Reply from Anthony Lyons, Manager at Starr Hills

Thank you so much for your kind words and for taking the time to do the review. It was an absolute pleasure to have your Grandmother with us. To see her blossom and get back on her feet was a joy. We will miss her, but know that she so wanted to get back to her own home, and we are just happy to have been able to help her achieve her goal.


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Review from Nigel O (Friend of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A uniquely wonderful home, vibrant with a sense of community, positivity and purpose. The care is carried out with friendliness and dignity, whilst the activities programme is a thing to behold! Importantly, those intangible yet important spiritual aspects of life that make all the difference are catered
for to an outstanding degree here, which is a part of what makes Starr Hills unique in this area.

Reply from anthony lyons, manager at Starr Hills

Thank you for your very kind comments. The staff are truly committed to delivering the very best experience for our residents, and as you can see, we pride ourselves on the quality of our activity programme. Thank you for taking the time to fill in a comments form.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Starr Hills is calculated as follows: ( (179 Excellents x 5) + (11 Goods x 4) ) ÷ 190 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about Starr Hills

What types of Care is Starr Hills registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Starr Hills provide?

Own GP if required is an additional type of care provided.

How many Rooms does Starr Hills have?

There are 36 Single Rooms.

What are the Facilities & Services at Starr Hills?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Starr Hills to the centre of Lytham St Annes?

0.2 mile(s) as the crow flies, distance by road may be significantly further.