Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 87 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.

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Care Provided by Starr Hills

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Starr Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,009 – £1,234
  • (these prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Starr Hills Reviews (87)

Total of 87, showing 21-40
9.9

Starr Hills has a Review Score of 9.9 (9.942) out of 10, based on 16 reviews in the last 2 years. Over all time Starr Hills has 87 reviews.

Overall Experience

  • 86
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Date Published

87
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Review from Kevin M (Son of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been there for seven years and I think Starr Hills and the staff are wonderful.
I would not hesitate in recommending Starr Hills and thank them for looking after my Mum so well. The food is good and the entertainment is excellent. Everyone is friendly and caring and I think we are very
lucky to have found such a wonderful care home.

Reply from Tony Lyons, Home Manager at Starr Hills

It is lovely to have Mum at Starr Hills and we are as lucky to have the support of such lovely families as yours. Thank you for taking the time to do a recommendation, I will make sure the staff are aware of your comments.


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Review from S G (Daughter of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Starr Hills care home since January and also had a few respite stays previously. The staff are all truly wonderful, kind and patient. I live over 250 miles away and I know she is so well cared for, content and happy. The manager does amazing things for the residents, music
and entertainment. Mum has a better social life than me!

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your lovely comment and for taking the time to give us a review. It gives us all such a boost to see how much our work is appreciated, and you are right Mum doesn’t do too badly.


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Review from E R (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills is an excellent care home. The staff are most helpful and very friendly. The residents have a lovely choice of meals as the menus are rotated which is a great idea.
There are numerous activities which they can all join in, also a lovely big garden to sit out in when the weather is kind.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your very kind comments. It was lovely that you could visit for Dad's birthday and make use of the garden for a visit, we feel very fortunate to have this facility, and that our families have somewhere they can safely have time with their loved ones.


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Review from Louise B (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is second to none. Mum seems content and happy here. So thank you for all you do for her.

Reply from Tony Lyons, Home Manager at Starr Hills

It is an absolute pleasure to have Mum in the home and thank you for your very kind comments. The staff really appreciate when we get a family review and thank you for taking the time to do it.


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Review from Joseph H (Grandson of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, great facilities, Grandma is very happy.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for this lovely review; I will pass on your comments to the staff.


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Review from Alison A (Daughter-in-law of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited several care homes in and around the local area and Starr Hills stands out more with its level of professionalism, the standard of care and engagement with the residents. The family would definitely recommend Starr Hills.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind comments. It is so good to hear how people feel we match up to other services in our area. I will certainly make sure our staff are aware of your kind words.


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Review from L J (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills staff go the extra mile in terms of care and affection. Care, environment, catering and activities are excellent. I am so pleased my Mum is a resident there, even more so during this difficult time when our family are not able to visit due to our own personal situations, health and location
wise. We admire the increased efforts for enabling contact with Mum in Zoom calls, streaming religious services on YouTube, posting updates and fab photos of fabulous in-house activities on Facebook. We are truly blessed with the staff.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind comments. I will certainly make sure that the staff are made aware. We have done all we can to make sure that everyone can stay connected, and it is so worth all effort when we see the joy and happiness that our residents derive from being able to communicate with their families. The boost that mum gets from your chats is lovely to see.


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Review from Don H (Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming here I have been very happy and it has been a Godsend as I would have found myself very much on my own.

Reply from Tony Lyons, Home Manager at Starr Hills

It is always lovely to get a nice comment, but especially so when it comes from one of our residents. Thank you so much, it makes all of our work worthwhile.


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Review from Stephen W (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very comfortable and happy in Starr Hills. The staff support him brilliantly and work hard to encourage him to engage and meet his needs. The excellence of the home, care provision and general and support services is clearly apparent.
During the current restrictions, arrangements have been
made for me to video call instead of visiting.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for the lovely comments. I am so glad that we have been able to keep you and Dad in contact; I know he enjoys your chats very much, it is a lifeline in these difficult times.


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Review from Philip H (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proactive organisation of events to help keep residents occupied during the day and have a more fulfilled life, especially during the effects of COVID-19; staff are always friendly and willing to go the extra mile.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for taking the time and effort to fill in a review, it means so much to the home. I will ensure the staff are made aware of your comments.


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Review from Yvonne B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills is extremely well run, with caring, friendly and efficient staff.
It has remained COVID virus-free, thanks to the hard work and attention of staff, whilst giving residents the same high level of care, and entertainment wherever possible.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for taking the time to complete a review and for you kind comments. While this has been a challenging time, the hard work and good humour of the staff has kept everyone’s morale high.


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Review from Carole W (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have peace of mind that my Father is being well looked after in Starr Hills. He enjoys the food and there are activities that he can join each day. He has been prone to falls and the management and staff have implemented a falls prevention plan and have maintained this. It's a lovely welcoming and
friendly home with caring and approachable staff who go the extra mile. The staff have always addressed any concerns I've had. As a family, we get information and are included in meetings etc and the staff have made provision outside for us to meet my Dad within the Government guidelines re Covid 19. It's a super home!

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for your very kind comments, it is lovely to be able to give this positive feedback to the staff, and for us to know that we have the confidence of our resident's families.


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Review from Tom M (Next of Kin) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills has been a perfect home for my second cousin. The staff are friendly, caring, very competent and the staffing levels are first class. The members of staff have obviously taken time to get to know the residents and this shows in their understanding of individual needs and the easy relationship
between staff and residents. Food is excellent and the menu varied. The home is always very clean and comfortable. The programme of events and talks for the residents is first class and my second cousin particularly the history talks.

Reply from Tony Lyons, Home Manager at Starr Hills

What a lovely comment. We are very lucky to have such lovely caring staff. With the help of our activities co-ordinator and our chaplain, we have a rich and varied programme of events. But as you say the food and cleanliness is top rate as well, which I think shows the commitment from all our team to give the residents the best experience we can.


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Review from Stephen B (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lives at Starr Hills. Given her age and physical fragility, I was very concerned about the outbreak of the Coronavirus and especially how it would affect residents of care homes. I was delighted by the response of the manager and the staff. Their vigilance at such a difficult time was exemplary
and I am delighted with how the team handled the crisis. The fact that there have been no cases of Covid at Starr Hill is not an accident, it is because the right people with the right management were in the right place and I am very grateful to them all.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for you kind words and support. It has been a challenging time for all of us, but I agree with you that the team has gone above and beyond, and I could not be prouder of them, but we could not have achieved what we did without the co-operation, support and good humour of our lovely residents.


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Review from Rebekah A (Granddaughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills has been a great care home for my nan. Since her stroke, she's needed a wheelchair, constant care and is sometimes not herself. But the care workers here always respond very kindly to her and are patient when she's confused or has misunderstood. She can sometimes be picky but the food served
is always up to her high standards, and if she doesn't want something she is always offered great alternatives. She is a bit of a handful but the staff are always lovely with her and I know she's in good hands. Especially now during the pandemic, they're constantly updating their social media with how all the residents are doing and all the entertainment available to them while they're stuck inside!

Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words. Your Nan is much loved by the care staff. I am so pleased that you feel confident in the support we provide for Nan, and I will ensure that all the staff are made aware of your kind words. Thank you for taking the time to complete the review; it is always good to receive feedback on the work we are doing.


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Review from Louise S (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Starr Hills for the last 5 months and it was the best decision we have made. Mum is looked after so well by all the staff and we really appreciate the extra mile they go to, ensuring all the residents enjoy a good quality of life. They work very hard to put together weekly
activities to appeal to all the residents and there is an excellent atmosphere throughout the home. All the residents are treated with dignity by all the staff. Mum is so happy at Starr Hills and this is paramount to our family. Cannot recommend Starr Hills highly enough.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind words. Mum has settled so well and is a delight to care for. Thank you so much for taking the time to give us feedback on our home, and thank you so much for your compliments. I will pass on your kind comments to the staff team.


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Review from N B (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Starr Hills in January and has been made very welcome and has settled in nicely. Staff are very caring, cheerful and make every effort to ensure residents are well cared for. There is a big focus on excellent food and lots of activities for residents to participate in if they wish.
Mum is very happy and I feel glad that she is in safe hands.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for your lovely review regarding Starr Hills. The staff do provide a great service and are a very dedicated team. I will ensure they receive the feedback from this review.


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Review from Anne W (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is at Starr Hills and has been for a couple of years now. She is 102 years old and they look after her brilliantly. She tells me she is happy there and that they take good care of her. When she needed to go into a care home I thought I would worry about her all the time, but I know she is looked
after so well at Starr Hills that I don't need to worry. During the coronavirus crisis, all the staff have been incredible, keeping the residents safe and entertained throughout. They are doing a wonderful job.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your comments. Mum is always a delight to look after. I will ensure that the staff are aware of your kind remarks.


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Review from Andy G (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We look on the team at Starr Hills as an extension to our family.
COV 19 has meant we can’t physically get to meet mum, but the creative and innovative approach from the team has meant we regularly see mum on Facebook, home services, at residence meetings, and of course one on one zoom sessions. It’s
been great.
The team also take great care around residents piece and state of mind, always putting them first, always going that extra mile to give the most appropriate support and emotional stability.
The accommodation is good and well maintained, the food quality and choice is superb, the cleanliness is great.
There are bound to be issues that come up, however, each one dealt with and addressed without fuss and in a timely manner.
I can’t say enough about the staff but suffice it to say we have no concerns and know they have mums best interest at heart, they have our best interests in the mix, and ultimately mum is really happy, content and safe.

Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words and your positive review. I will ensure that all the staff are made aware of your kind comments. Thank you for taking the time to complete the review as it is always good to receive feedback on the work we are doing. Mum is a tonic to all the staff with her lovely positive attitude.


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Review from H D (Friend of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the best care home I have visited and I have visited 4 different homes to see elderly friends. Starr Hills takes some beating. I love visiting it.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for taking the time to give us feedback, and thank you so much for your compliments. It is lovely to hear that you rate our work so highly. I will pass on your kind comments to the staff team.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Starr Hills is calculated as follows: ( (179 Excellents x 5) + (11 Goods x 4) ) ÷ 190 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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