Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 87 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.

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Care Provided by Starr Hills

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Starr Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,009 – £1,234
  • (these prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Starr Hills Reviews (87)

Total of 87, showing 41-60
9.9

Starr Hills has a Review Score of 9.9 (9.942) out of 10, based on 16 reviews in the last 2 years. Over all time Starr Hills has 87 reviews.

Overall Experience

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Review from G S (Friend of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very warm and welcoming care home. Love and care in abundance. The friendly happy staff are all extremely hard working.
As for the food, best on the Fylde Coast.
Thank you for my special friend's care.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind words. It was the greatest of pleasures to provide care for such a lovely person. The staff will be very moved by your comments. Thank you so much for taking the time to send in a review; I will make sure it is passed onto the staff team.


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Review from N H (Friend of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and the management as well are helpful, kind and very considerate at all times. They all have time to talk and listen as well.

Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for taking the time to give us feedback on our home. It is always lovely to hear such positive comments about the work we do.
I will make sure your kind comments are shared with the staff.


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Review from J B (Friend of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering Starr Hills, the welcome to the resident, family and friends is genuine. Management to staff have the ability to make you feel at home. You feel they care. There is a stimulating programme of activities which friends have enjoyed. The programme encourages them to leave their rooms and
meet other people. If you are nervous, you are given time to adjust. The most has been made of an old adapted building, you are still in someone's home.
After treatment in hospital, my friend said, "thank goodness I'm going home".

Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words and your positive review. I will ensure that all the staff are made aware of your kind comments.
Thank you for taking the time to complete the review as it is always good to receive feedback on the work we are doing.


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Review from Stephen G (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care home for just over 4 months. She has very recently lost her husband. The care and support she is receiving from all members of staff and other residents is second to none. We know she is in a supportive and loving environment during this difficult and sad time.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words; I will share your feedback with the staff team.


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Review from Sarah B (Daughter of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Starr Hills at Lytham St Annes for a shorter period than planned but she and I were very happy with the care and consideration she received from all members of staff, including kitchen staff during her stay. She was treated with dignity, respect and kindness at all times. I would
be happy to recommend this home to anyone.

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Review from Allyson W (Friend of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very good care home, my friend is very happy and really feels looked after. The staff are all caring and very attentive. Her health has improved so much since she became a resident in the spring of this year. They have loads of activities so there is always something to do, often more than
one thing everyday.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking the time to submit this review; your comments are appreciated and I will share with the staff team.


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Review from Grizel C (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend on a regular basis once a week for about six weeks and found her very well cared for. All the staff have been so helpful on every occasion.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words and taking the time to review us.


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Review from David B (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills delivers on all fronts. The standard of care is consistently high, thoughtful and dignified. The staff know and understand the residents as individuals and always deal with them appropriately. There is always a calm and relaxed feel around the home. The range of activities on offer every
week is a great strength and ensures the residents get access to all the mental stimulation they need. A terrific place.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking the time to review Starr Hills. Your comments are much appreciated I will share these with the staff team.


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Review from B H (Friend of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well managed and staffed home ensuring residents are well cared for in all aspects of social and personal care.
A place that deserves recognition for its excellence.

Reply from Annette Williams, Home Manager at Starr Hills

A massive thank you for taking time to review Starr Hills; I will share your comments with the staff team.


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Review from David B (Son-in-law of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills Residential Home is managed and run by consummate professionals who are resident centred, respectful, obliging, understanding and compassionate. My Father-in-Law (95yrs ) has been a resident for over 6 years and has received five-star treatment throughout his stay, all the staff have built
a fantastic relationship with him and understand him and his personal needs. His health is deteriorating and all in the home have rallied round to support him and address his every need during this difficult time. The Manager and all her staff are a credit to the organisation and I would have no hesitation in recommending Starr Hills and MHA as a care provider.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your recent recommendation, it is a pleasure for all the staff team to support your Father-in-law as his health is deteriorating. I will share your comments with all the staff team.


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Review from Nora P (Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and very pleasant.
A very happy atmosphere.

Reply from Annette Williams, Home Manager at Starr Hills

Many thanks for taking the time to review us; I will share your comments with the staff team.


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Review from G D (Niece of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I work with care of the elderly, I have been round so many residential care homes.
My Aunt has had respite care at 2 different homes but I was not happy with them.
After a friend's recommendation, I viewed Starr Hills and was very impressed with the staff, activities, food and the overall 'feel'
of the place.
My Aunt has now been there for 18 months and every time we go to see her, we say she looks 10 years younger.
She is so happy there, has made some lovely friends, has a great rapport with staff and loves it.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind comments I will share this with the staff team.


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Review from Graham R (Son of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills is wonderful. It feels more like a hotel than a care home. At 90, my mum was apprehensive about moving out of her own home, but she absolutely loves it there and she feels completely safe. She loves the community, the activities which give her a buzz of stimulation she had previously been
missing. The home is always fresh and spotlessly clean and well-staffed by dedicated, friendly carers and management who are constantly ensuring that everyone's needs and wishes are met and that their individuality is respected and supported. The rooms are lovely, the food is excellent. I honestly can't speak highly enough about Starr Hills. I feel so fortunate to have got my mum in there and I am so grateful to the Starr Hills team for looking after her so well.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking time to recommend Starr Hills; your words are lovely and I will share this with the staff team.


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Review from Margaret C (Friend of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Starr Hills to be very friendly and welcoming. The staff are very helpful and make things really nice for the residents and will help and support individuals when any problems occur.
Excellent care and well done for making it homely and an excellent environment to be in.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you so much for your recommendation. I am delighted that you find staff very helpful. I will share your lovely comments with the staff team.


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Review from H M (Niece of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experienced the wonderful care and support of Starr Hills since my Auntie moved there approximately eighteen months ago.
She has been extremely well looked after and has always praised all the staff on their caring, supportive approach.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your lovely comments. I shall share these with the whole team.


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Review from C W (Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our recent stay at Starr Hills surpassed already high expectations. Prior to living there the residential home was highly regarded for providing individual care on the Fylde coast. It is clear that Starr Hills supports the dignity and respect of residents; their personal wishes and preferences are maintained
and placed first. Star Hills feels like a home from home in a superb location. We are able to join in lively events, entertainments and activities led by dedicated personnel who contribute to the enjoyable atmosphere of wellbeing apparent to visitors. The whole home is bright and clean and well decorated with spacious communal areas for relaxing or greeting visitors. The attention to detail in the provision of support for residents is excellent. The consensus amongst family friends and neighbours is the stay has been a great success and this is testimony to every member of the caring team.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you so much for your kind words, they will be passed onto all the staff.


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Review from Oliver B (Grandson of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been a resident at Starr Hills for a number of years, and I feel that his care could not be in better hands. The staff are all competent and have an excellent rapport with the residents. The level of care is simply outstanding and Start Hills continually find new ways to stimulate
and entertain their residents.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking the time to review Starr Hills, your comments are much appreciated I will share your comments with the staff team.


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Review from Jane B (Daughter of Resident) published on 29 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Starr Hills for almost six years and I cannot speak highly enough of the staff that care for Dad. He is treated with respect and genuine affection. He feels safe and secure, he is occupied, he is happy and I feel his life has certainly been extended and enriched since
he made the decision to move into Starr Hills.


Dad recently had a slight stroke which necessitated him going to hospital, urgently. The procedures put into place at Starr Hills meant Dad received immediate attention, an ambulance was summoned and I was informed in a very efficient, but sensitive way. When we returned, thankfully later that day with Dad, there were staff waiting to welcome him back home. I had no hesitation in leaving Dad that evening, confident that he would be regularly looked in on through the night and should there be any change in him then I would be notified immediately.
Starr Hills is a very special place and I am so grateful that it is my father’s home.


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Review from Gillian (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills is an excellent residential care home. All the staff are friendly and take time to chat with my Dad and also help him with whatever he needs from bathing, dressing or helping him walk. The food is good and the residents are always given a choice. The men sit together for meals and often
sit and talk together both during and after meals which my Dad enjoys. There are lots of different and varied activities organised for the residents and my father enjoys participating in the quizzes as well as the trips out. The rooms are well kept and my Dad was able to move into a fully ensuite, spacious and sunny room with a view of the garden. When my father moved in he was encouraged to bring some of his own furniture, photos and ornaments to make his room feel like home. There is even parking for his mobility scooter that allows my Dad independence to go out shopping. My Dad has settled in well and I know he is being very well cared for.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for you kind comments I will share this with the staff.


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Review from Kate H (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Starr Hills is a very caring home. The staff work so hard to make it a happy and comfortable place to live. Starr Hills was Mum's home. The staff treated her so kindly and carefully and with great respect. Mum loved the interesting talks, quizzes and crosswords and all the staff had time to chat and
often had a laugh with her! She had an interesting and varied menu, always being asked what she would like. Starr Hills unfailingly has something going on. There are many activities and small outings for all tastes and decorations go up for all the festivals and events. Mum also loved the animals - the cat, fish and the chicken. The house is tastefully and thoughtfully furnished, the gardens a treat to potter in and the coffee shop and library are a lovely addition. Mum had a very happy and fulfilled time here. Thank you!

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words; I will share the review with the staff. It was a pleasure having your Mum live at Starr Hills and also to get to know the family.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Starr Hills is calculated as follows: ( (179 Excellents x 5) + (11 Goods x 4) ) ÷ 190 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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