Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 87 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.

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Care Provided by Starr Hills

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Starr Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,009 – £1,234
  • (these prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Starr Hills Reviews (87)

Total of 87, showing 61-80
9.9

Starr Hills has a Review Score of 9.9 (9.942) out of 10, based on 16 reviews in the last 2 years. Over all time Starr Hills has 87 reviews.

Overall Experience

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Review from Irene H (Respite Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first time I had used respite facilities and I was quite nervous going into a care home for the first time. However, I need not have worried, the staff and other residents were all very welcoming and friendly. The home was spotlessly clean, the food lovely and the activities helped to pass
the time. I was allowed my privacy and dignity in a safe friendly environment.

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Review from Susan O (Daughter of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and welcoming, well kept home and gardens. Friendly staff who respect their residents wishes and provide care that maintains residents' dignity. Lots of optional activities to attend. Weekly Methodist service. Hairdresser on site several days a week. Keen to keep relatives involved. Listen
to concerns and act on them.
Choice of menus to eat in light and airy dining room or in own room if preferred. Plenty of help for less mobile residents.
Most bedrooms are quite small but all are en suite. The communal areas are spacious and very pleasant.

Reply from Annette Williams, Home Manager at Starr Hills

Susan thank you for your lovely comments, I will share these with the staff, kind regards, Annette.


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Review from Archie M (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second review I have left for Starr Hills but I think this is appropriate as my father's needs have changed since he first went to stay there almost two years ago. I want to thank all the staff for the way in which they have responded to his needs. My father had a short stay in hospital
recently and this brought home to me the way in which he feels safe and cared for in Starr Hills, which was obvious from his joy when he was able to return to his friends there. Making the decision to find residential care for a loved relative will always be difficult but I can't thank everyone at Starr Hills enough for all their help over the last two years - I have been left in no doubt that we made the right decision.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words I will share this review with the staff, it is an absolute pleasure to know you chose Starr Hills for your dad, he is a pleasure to care for.


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Review from Carol M (Daughter of Resident) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the high quality of care provided to my Mum during her stay at Starr Hills. She has a comfortable, well furnished en-suite room and most importantly the staff are professional, caring and attentive. Mum has been enjoying the meals and the varied activities available.


There are various locations where residents can sit and chat or take part in activities and an attractive dining room. Whilst her stay so far has been during winter months, she's looking forward to taking advantage of the pleasant gardens and outdoor areas once the better weather arrives.


I take great comfort from the fact that she is safe, secure and very well cared for in a pleasant environment that ensures that she is treated with dignity, entertained and stimulated.


Reply from Annette Williams, Home Manager at Starr Hills

Thankyou Carol for taking the time to write those lovely words. I am so glad you are happy with your mum living at Starr Hills. I will share this review with the staff. Thank you again.


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Review from Irene H (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care that our father is receiving at Starr hills. The home is very welcoming and it has a lovely homely, happy feel to it. It is always well staffed and every member of staff is friendly, kind and helpful. There is nearly always an event of some kind taking place whether
it’s an organ recital, entertainment, quiz, crossword, craft club. (We actually find it hard to work out when to visit him, he’s doing so much). Having said that there is no pressure at all to join in.
We have noticed how much happier dad is since moving in and how well he is looking. There is plenty of stimulation and everyone is happy to have a little chat with him. He is very pleased with the lovely meals he is getting and with the great laundry service.
As dad said, it’s everything he thought he didn’t want but he is so happy he came here. It’s given him a new lease of life and it’s such a relief for us to know that he is well cared for and safe.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your lovely comments and taking time to make these comments. I will share this with the staff. Kind regards.


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Review from Fiona B (Granddaughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has settled in well at Star Hills. They treat the residents with respect and take care of them extremely well, whilst still allowing them to maintain as much independence as they are able. The activities are frequent and enjoyable and the care home is spacious and well kept. We have had
no problems whatsoever in the time my grandmother has been a resident here.

Reply from Annette Williams, Home Manager at Starr Hills

Hi Fiona, thank you for your lovely comments, this is much appreciated, it is an absolute pleasure to have your grandmother living here at Starr Hills, what a talented lady. She is so encouraging to other residents at craft sessions and a whizz at the interactive crosswords. The teacher skills come out often even though she tries to hide them!


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Review from Penny B (Daughter of Resident) published on 1 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted by the care given to my father by the staff in Starr Hills. They are considerate and attentive providing a home for him, where their primary concern is not him adjusting to their routines but rather they are eager to meet his needs and wishes as far as humanly possible. It is this
attention to detail coupled with their high respect for dignity, which in my view, makes them truly outstanding as they strive to provide a unique home for their residents. They offer a full and wide-ranging programme of daily activities or the staff will chat with residents over a cup of tea if that is more appropriate - this is an extremely caring and compassionate home where nothing is too much trouble.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you so much for your lovely comments, it is a pleasure having your Dad stay with us and getting to know all the family. I will share your comments with the staff team.


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Review from Sarah P (Daughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard is excellent, the staff are helpful and friendly and there is a good feeling when you arrive. Relatives are made to feel welcome. The care home is well staffed and clean. My father enjoys the food and the menu is varied with a light lunch and larger main meal at 5 pm.
There is
always a member of staff available to help with any queries be it medical or administrative. The entertainment is well thought out with something for everyone.
A calendar of events is posted at the beginning of every week. There is a pleasant and private garden attached to the home where residents and relatives can enjoy the good weather. The home was recommended to us by the son of a current resident and we were lucky enough to get a room for Dad.

Reply from Annette Williams, Home Manager at Starr Hills

It has been a pleasure having your Dad choose Starr Hills. At first, he was very unsure but he has blossomed and made friends here. We love seeing you and your Brother as regular visitors and we are really grateful for your lovely comments about Starr Hills. Kind regards Annette.


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Review from Fiona F (Niece of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Aunt and her friend moved into Starr Hills two months ago their overall health and mental outlook have improved greatly. The staff have been really welcoming and friendly as well as extremely efficient in their work. The place is spotless and feels more like a friendly hotel than a care home.
Both ladies say the food is excellent and they are extremely impressed with the laundry and care service. It feels a very happy place where nothing is too much trouble.
My Aunts' friend recently had her 90th birthday and despite the fact she had been there only a few weeks the staff made a tremendous effort, giving her gifts and looking after the many visitors who turned up to see her. The many activities help my Aunt mix with others. In particular, she enjoys the religious service. She has also benefitted from help to use the computer to contact her brother in New Zealand. The residents' committee and newsletter help residents to have a say in how the home is run. Well done Starr Hills.

Reply from Annette Williams, Home Manager at Starr Hills

Dear Fiona, it is an absolute pleasure to have your Aunt and her friend here as part of the family. When I visited them at home they were both charming young ladies and they have settled into life at Starr Hills so well. Many thanks for your lovely comments I will share these with the staff. Kind regards, Annette.


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Review from Lynn M (Friend of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but high praise for every aspect of Starr Hills. All members of staff are warm, welcoming and knowledgeable and nothing is too much trouble. The interior is comfortable, stylish, clean and smells lovely. The aromas from the kitchen are also lovely and the dining room is light and welcoming.
As a visitor now, I am always made to feel welcome and refreshments are always offered. Being able to bring in my friend's little dog too is a lovely touch and is a real tonic for my friend who misses him greatly. It is also really good that apart from my friend's room, there are other places that we can sit in, the coffee bar, beautiful garden or the lounge. I also know that my friend is benefitting from the numerous activities on offer and also the chance for a bit of pampering too.

Reply from Annette Williams, Home Manager at Starr Hills

Dear Lynn, thank you for your lovely comments, it is a pleasure to be a part of helping your friend gain confidence to once again cope at home. I will share your comments with the staff. Kind regards, Annette.


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Review from Steven W (Friend of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with all the staff. Extremely professional and caring. Standard of care is first class, kept well-informed, nothing too much trouble. A home from home. Great freshly prepared always smells good. Immaculately clean.

Reply from Annette Williams, Home Manager at Starr Hills

Dear Steven, thank you for your kind comments which I will share with the staff. It is a pleasure having your friend here at Starr Hills, she has gained so much confidence in the last 3 months, she has really embraced the move to residential care and is definitely enjoying her time with us. Kind regards, Annette.


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Review from Ellie B (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Starr Hills for almost 3 years and the standard of care has been excellent. It was no surprise they recently received an Outstanding in a CQC inspection. Staff are kind and professional and carry out all necessary care with a good heart. My mum received the best of care and it became
her home from home. Her nursing needs increased and we had to move her which was devastating for me.

Reply from Annette Williams, Home Manager at Starr Hills

Dear Ellie - it was a pleasure looking after your Mum and although she has had to move we are very glad it is to another MHA home nearer to yourself. Thank you for your kind words we miss you all already. Kind regards Annette


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Review from Andy H (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew as soon as we visited the home to assess its suitability for our father that it was just perfect. Its bright, airy, clean, roomy, modern but homely at the same time. The staff are fantastic too. Nowhere else in the area (and we visited a few) comes even close.

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Review from Joanna C (Daughter of Resident) published on 28 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my father from living independently many miles away from Lancashire into a care home was very difficult. We visited many homes but it was not until we saw Starr Hills (recommended by friends), that we knew we had found the perfect home. There was an immediate feeling of warmth and
welcome.
The home has wide corridors and lovely homely decor. Communal areas, including a lovely coffee lounge, are comfortable and spacious.
My father is treated with dignity and respect, as an individual. The range of activities offered is exceptional, as is the involvement of residents in decision making. There are very high expectations from management and an obvious investment in staff training. Senior management is very visible and engaged in the running of the home, including meeting and getting to know all of the residents. After only two months, my father is well settled and happy - he considers Starr Hills to be his home. As relatives, we also feel well informed and welcome.

Reply from Annette Williams, Home Manager at Starr Hills

Thank you for recommending Starr Hills, it is an absolute pleasure to have your Father living here. He is a true gentleman and is getting involved with choosing the activities he wishes to attend. He has really settled very quickly and he also makes staff aware how happy he is at Starr Hills. Many thanks, Annette


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Review from Brenda A (Daughter of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Starr Hills for four months. Following falls which led to lengthy stays in hospital, she was unable to return home to live with my father. She has blossomed under the caring attention of all the staff at Starr Hills - carers, domestic, kitchen, maintenance staff and management
and the dedicated volunteers who enhance the daily life of the home. My father has peace of mind and no anxieties for her.
Visiting Starr Hills is a pleasure. There is a welcoming atmosphere. The rooms are light and spacious and there are quiet places to sit and chat, including a lovely patio and garden.
Starr Hills sets the standard for residential care.

Reply from Annette Williams, Home Manager at Starr Hills

Hi, Brenda, this is just a big thank you for taking the time to review Starr Hills on carehome.co.uk. I do agree that your Mum has blossomed and it was great to see her enjoy her birthday so much. In fact, she was talking about it for ages after the event with a big smile. Also lovely to hear you feel welcomed when you visit. We do try our best to make visitors enjoy their time at Starr Hills. Once again many thanks. Annette


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Review from M B (Nephew of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and approachable management when choosing a care home for my aunt. The home has a quiet and relaxed atmosphere with friendly residents. Excellent facilities above the normal i.e cafe/family room, hair salon. Quiet sitting areas, wonderful patio and garden. There are regular mini trips out and
organised activities during the day. The staff are excellent and will go out of their way to help. I am contacted by sms text messaged or phone should I be needed.

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Review from Helen K (Daughter of Resident) published on 27 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Admitting a parent to a care home is one of the hardest decisions a son or daughter will ever have to make. That agonising decision has turned into a very positive experience at Starr Hills MHA. My Dad has been treated with dignity and respect in a beautiful, spotlessly clean environment. All the
staff show commitment and humour as they give their best for the residents in their care. The food is excellent, and every day there are challenging and inspiring activities to take part in. This is also a home which gives dedicated consideration to the spiritual well-being of the residents with a wonderful chaplain and strong volunteer involvement. Over the past two years my Dad has improved physically and mentally - something I never expected to happen. I would enthusiastically recommend Starr Hills to anybody having to consider a caring home for their loved ones.

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Review from Rowena J (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has lived at Starr Hills for over eight years. We have always been extremely satisfied with the excellent care facilities and friendliness of all the staff. In the last few month mum's mind and body have started to slow down. The excellent care has increased, the senior nursing staff are
so understanding and all the care staff willing and helpful. I tell everyone who is looking for a home for an elderly relative to look as a Methodist home. Absolutely excellent. Thank you so much.

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Review from David T (Son-in-law of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home! Carers are very patient and speak to residents with respect. Great attention paid to medication, flu vaccinations, hydration etc. The activities coordinator organises quizzes, trips to local coffee shop, craft sessions. She also brings in items of interest/cd's/dvd's to stimulate
conversation. Chaplin is a regular visitor and gets involved in bingo as well as providing a weekly service.

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Review from Jess (Great-granddaughter of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy in the home, enjoys the food, says everybody is very kind. Nice sunny room. Night staff very good. Very friendly when you go in.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Starr Hills is calculated as follows: ( (179 Excellents x 5) + (11 Goods x 4) ) ÷ 190 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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