Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 87 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.

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Care Provided by Starr Hills

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)

Funding & Fees Guide for Starr Hills

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,009 – £1,234
  • (these prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Starr Hills Reviews (87)

Total of 87, showing 81-87
9.9

Starr Hills has a Review Score of 9.9 (9.942) out of 10, based on 16 reviews in the last 2 years. Over all time Starr Hills has 87 reviews.

Overall Experience

  • 86
  • 1
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Date Published

87
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16
71

Review from Dave B (Son of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for over eight years and has just asked me to say how very happy (her words) she has been for all this time. She has always enjoyed the food and care she has received. She just asked me to add they never let you down.

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Review from Mark C (Grandson of Resident) published on 16 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-gran moved into Starr Hills after the death of my step grandad, the move had been made so much easier for her by the way in which she has been welcomed by the home. She loves her carer and loves the bingo and service on the Thursday. Fantastic place!

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Review from Peter B (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous care home. My mother has been a resident for nearly two years. She has settled in very well and it has now become her 'home'. Starr Hills is very much like a 'hotel with care' and I have every confidence in all the staff and the way the home runs. I have recommended the home to many
of my friends who have elderly parents.

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Review from Jessica A (Granddaughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran moved into Starrhills just before Christmas, so as you can imagine we were worried about it being too close to Christmas but we shouldn't have. The Manager and her team were brilliant and made it feel as if a weight had been lifted.
The carers have been superb and have really help my Gran
to settle in quickly. My Gran also has very poor sight which the home are managing well.
All staff are very personable and make an effort to remember relatives names which is a nice touch. The social calendar organiser does a brilliant job as my Gran needs lots of encouragement to join even more so because of her sight.

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Review from Lesley T (Daughter of Resident) published on 18 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, now aged 90, has been at Starr Hills for 4 years and receives excellent care in pleasant surroundings. I feel that he is given as much choice and flexibility as possible, and that the care he receives has changed over time in response to his needs. Management and staff are efficient but also
friendly and caring. They greet residents by name and chat with them. Activities available include musical entertainment, games, gardening and a weekly service organised by the chaplain. Personally, I very much appreciate the fact that visitors are made welcome and are treated as part of the Starr Hills community.

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Review from Sandra G (Daughter of Resident) published on 3 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Starr Hills for roughly 18 months. I cannot compliment mums care highly enough! She is frail & deteriorating yet she is spotlessly clean & comfortable.
The home is a busy, lively & comforting place to live with caring, sensitive staff.
The food is well planned & a lovely
choice offered.
Mums room is homely, clean & very comfortable.
There are many voluntary activities on offer all week which are varied & some very original.
Visitors always receive a good welcome & security on entering is good.
Meetings with families & residents are regular & useful.


I am reassured with every visit that my mum could not be in a more caring place.


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Review from Andy C (Son of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Starr Hills for around 20 months. During this time she has had the best care possible. Every time we visit there is always something going on for the residents; Christmas fair, BBQ's,visits and talks by various interesting people, classic motor bikes and even owls. The
Chef pops in every morning to each resident to offer a choice of menus for lunch and evening meal, coffee, tea and soft drinks are served all day. Great dining facilities and a lovely tv/common room. All the rooms are clean and bright with TV's and en-suites.


The staff are always caring,kind and helpful,the management top notch and even David the maintenance man calls in to see everyone and report back on how the pet chickens in the garden are doing.


Super place, excellent care.......I can't recommend it enough.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Starr Hills is calculated as follows: ( (179 Excellents x 5) + (11 Goods x 4) ) ÷ 190 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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