Stocks Hall Residential Home Ormskirk

76a Nursery Avenue, Ormskirk L39 2DZ
Submit a Review
8.9 20 Reviews
  • Stocks Hall Residential Home Ormskirk, Ormskirk
Stocks Hall Residential Home, in Ormskirk, is purpose-built and located in close proximity to amenities within a quiet residential area.

Staff are experienced in helping older people live a satisfying daily lifestyle.

The provider believes in quality training, which includes a focus on all aspects of looking after those with Dementia.

Show Stocks Hall Residential Home Ormskirk on the Map

Care Provided by Stocks Hall Residential Home Ormskirk

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Geraldine Ball (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome anytime, no appointment is necessary


  • Parking

  • Parking spaces availible within the grounds


Stocks Hall Residential Home Ormskirk Reviews (20)

8.9

Stocks Hall Residential Home Ormskirk has a Review Score of 8.9 (8.924) out of 10, based on 7 reviews in the last 2 years. Over all time Stocks Hall Residential Home Ormskirk has 20 reviews.

Overall Experience

  • 10
  • 10
  • 0
  • 0
  • 0

Date Published

20
0
0
7
13

Review from Helen B (Daughter of Resident) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of the dementia wing at Stocks Hall Ormskirk since Summer 2022. This was actually the third home we tried- the other two weren't a great fit and her symptoms worsened, but since she has been at Stocks Hall Mum has been much more settled.
The staff at Stocks are so friendly
and caring, and have made a real effort to get to know Mum and to engage her in activities. There's always a lot going on, and a really nice atmosphere around the place. Everything is always clean and the dementia wing was recently redecorated. There are always new decorations and activities appearing around the place, so it's a stimulating environment to be in. The dining room and snug are really nicely set out in a homely style.
We're really happy with the quality of care that Mum receives at Stocks. The only reason I'm not giving five stars is that the outdoor facilities are a little tired and laundry sometimes goes missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Wife of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and friendly. There are varied stages of dementia within the unit. It must be difficult for staff to support and help all the residents when they are at different stages of their dementia. Some require more help than others. The regular staff understand the needs of their regular
residents. I have seen new residents take time to settle in. Occasionally the smooth running of the unit is disrupted by too many agency staff on duty, this is usually over the weekends. I feel the home offers comfort, support and love to its residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol M (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for over 12 months. The staff are kind and helpful and will often go the extra mile, her key worker, in particular, is fantastic.
She's always clean and well looked after and despite her protestations that she's always fed spam and chips, I can confirm this is not true!
There are
regular activities including baking and bingo (the latter being very popular as it's an opportunity to refill her sweetie stash) and gardening in the warmer months. There have been a few instances of missing clothes/belongings which have mostly been located and if not located staff have exhaustively looked for them. The manager is very approachable and clearly knows the residents. The staff are friendly and kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Niece of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely professional, caring and kind. The food is very good. Communication is excellent regarding the care plan and any events relevant to the resident. A relaxed environment, warm and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen D (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Stocks Hall for approximately nine months. She took a little while to settle in, staff have been very patient with her and have tried many strategies to encourage her engagement with others. In that time, her physical health and appearance has improved massively. She has loved
visiting the hairdresser each week. If we have ever had any concerns or enquiries, they have been dealt with promptly and professionally, tailoring her needs as required. Mum is slowly attending more of the social events that are many and varied. All the staff are friendly and good humoured and it is good to see both male and female carers. I feel confident that she is getting the care and attention she needs to improve her health and welfare.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very happy with the care my mother receives and the way the home is run. I only have one small, annoying criticism rather than a complaint in that items of clothing go missing, sometimes for weeks. It is frustrating and embarrassing to continually ask staff where they are to the point of
giving up.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda C (Stepdaughter of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly atmosphere and very caring staff throughout. A real pleasure to visit, always welcoming. Very pleased to see Stepmum so happy and now feeling at home, and I know she is safe and cared for. Physical and mental well-being taken care of with kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Stocks Hall for just over 12 months now. He is absolutely living his best life. Every time I go to visit, he is happy to see me but can't wait to get back into the lounge with his friends. I am so pleased he has settled in here and so grateful to the staff for keeping him safe during
the pandemic. I feel that Dad has such a better quality of life now that he is being cared for by the manager and her team, and as I work in Social Care too, so I know how hard it can be sometimes to keep everyone happy. Thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joan W (Daughter of Resident) published on 18 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise too highly the staff here. I was so worried about placing my mum. I was given good advice and contacted frequently to make sure I was fully aware of all the details.
They asked me about my mum and her likes. They care about the lives of the people they care for.
I just turned up, and
yet, after a Covid test, I was allowed to look around. Nothing was hidden.
A resident, who showed me where the office was, told me he loved the place, and the staff were great.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen A (Wife of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in four different hospitals and four different care homes in the last six months, my husband is now settled in Stocks Hall. We are delighted with the standard of care he is receiving and with the home itself. The staff are always welcoming and helpful, and we feel sure, doing their utmost
for him. It is a great relief for his family that he is so settled, comfortable and safe.

Reply from June Sears-Jones, PR Manager at Stocks Hall Residential Home Ormskirk

What a difficult journey and experience your husband and your family must have had over the last six months. We are so pleased to hear that he is now in your words, 'settled, comfortable and you know he is safe.'
Thank you for your kind comments about our staff always being welcoming and helpful and that they are doing their utmost in caring for your husband. This is very important to us at Stocks Hall.
We are also so pleased that you have some relief now, and we hope it is a chapter of new beginnings for your loved one and your family. Thank you for taking the time to send a review; it is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cath M (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my mum in August after a long break because of Covid. I was extremely pleased to find Mum was really happy enjoying life at Stocks Hall Ormskirk.
I’m sure the previous 12-months had been very difficult for all of the staff, but it was wonderful to see it running smoothly as usual.
All of the staff make such an effort to show love and support to the residents, encouraging them to take part in lots of fun activities. It is all appreciated by our family.

Reply from June Sears-Jones, PR Manager at Stocks Hall Residential Home Ormskirk

Thank You for your review. It must have been a very long and difficult time for you as a family over the Covid period, being separated from seeing your mum.
We are so glad that when your mum and yourself were reunited, you found that she was enjoying life at Stocks Hall Ormskirk Home.
Thank you for your encouraging words and appreciation towards our staff, we will pass on your comments to them all.
We hope your mum continues to enjoy her life, as much as is possible, in her senior years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila N (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After making the hardest decision, me and my family have had to make and making contact with several residential care homes, we decided on Stocks Hall Ormskirk. My mum has been a resident for nearly four months now, and we are in no doubt that we have chosen the right place. My mum has settled so well.
The staff are lovely, so caring and good at what they do. They make my mum feel that this is her home, and it is. I would like to thank the staff for looking after my mum and making her new home a nice place to be.

Reply from June Sears-Jones, PR Manager at Stocks Hall Residential Home Ormskirk

Thank you for your kind comments.
It is such a difficult decision to make for you as a family - choosing a Care Home.
We are delighted that your mum has settled into Stocks Hall Ormskirk Care Home so well, and feels at home there.
Thank you for your kind words towards the staff. We recruit staff for their values and have some amazing people - always going the extra mile in providing care to the very highest standards that it should be.
We hope your mum continues to have much happiness and fulfilment at Stocks Hall Ormskirk Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret P (Daughter of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been in Stocks Hall Ormskirk for some time now. During this time, her care has been excellent. The staff are very kind and caring, and I couldn't wish for a better place for my mother in her declining years.

Reply from June Sears-Jones, PR Manager at Stocks Hall Residential Home Ormskirk

Thank you for your review. Your comments matter a great deal to us.
To hear about your mother's care, provided at Stocks Hall, Ormskirk Home is excellent, and that staff are kind and caring to her, is wonderful to know.
We hope your mum has a continued happy, fulfilling life at Stocks Hall.
We are committed to providing care in the manner and ways it should always be given; thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham G (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Stocks Hall for a period of two months for rehab after her hip replacement operation. We have nothing but praise for management and staff for the care and attention they lavished on Mum during this period. Her every wish was catered for and she was treated with the utmost respect
and dignity throughout her stay. As Mum's full-time carer, I knew she was being looked after so well that I was able to take my first holiday in four years - with complete peace of mind. Thank you!

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing and Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate. Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas T (Respite Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was in rehab for the time and so did not pay. (Value for money.)

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing and Care Group value the feedback received about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience for all. Please do keep in touch and if we can be of any further help or assistance in any way, we will gladly accommodate.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth K (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at this home for around eighteen months. All the staff have been so loving and caring to her. She is really happy and the family are so happy she is settled.
I would and have recommended this home to many people. Any problems are dealt with straight away. The home is very friendly and
relaxing.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colette C (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit, from the moment I ring the bell to enter until I leave, I always feel that its' more like a hotel. Friendliness, décor, food, everything is catered for.
It's a pleasure to visit on many levels.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Brother-in-law of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is of a very high standard.
The staff are very professional and supportive. The rooms and facilities are very good and the cleanliness is of a high standard. The management has an open door approach and has also been most helpful and supportive.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane F (Daughter of Resident) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Stocks Hall in Ormskirk for rehab. Mum did not want to go into any temporary care but circumstances dictated she had to. She was met at the door by a member of staff who immediately made her welcome by using her Christian name and taking control, putting Mums grandchildren at ease. Within
two days Mum announced she wanted to stay at Stocks Hall and the process began. Mum was very isolated at home due to her age, health problems and living a distance from her children and grandchildren.
Now Mum joins in everything she can, is very happy and very well cared for. In general Stocks Hall is excellent and Mum's gripes are minimal. However, there is not enough variety of vegetables at meal times. The meals are too close together.
Her room is small but I think it’s the same size as many others and more than adequate for her need. Mum felt very lucky to go to rehab here and I have no concerns about her care or welfare.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V B (Son of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole team were caring, attentive and helpful. Mum returned home from rehab unit. The care was excellent and relationship with patients was humorous but always respectful. All patients included in activities which were lovely. Food good and they worked hard to offer a good selection.

Reply from Lisa Fletcher, PR Team Assistant at Stocks Hall Residential Home Ormskirk

The team here at Stocks Hall Nursing & Care Group are thrilled to hear such good feedback about Stocks Hall Ormskirk Home. Reviews and ratings are really important to us, our team strives to deliver an excellent experience and we are glad you found this to be the case.
Every Person is Valued. Thank you for the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.924)

Overview of Review Score

The Review Score of 8.9 (8.924) out of 10 for Stocks Hall Residential Home Ormskirk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.446 for Stocks Hall Residential Home Ormskirk is calculated as follows: ( (42 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 83 Ratings = 4.446

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.478 Points relating to the number of positive Reviews for Stocks Hall Residential Home Ormskirk is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 7 Positive Reviews ÷ 9 = 0.778

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Geraldine

Geraldine Ball

Job Title: Manager

Joined: 2012

Geraldine joined the Stocks Hall Nursing & Care Group in October 2002, beginning her career with at Stocks Hall Burscough as a Care Assistant. After achieving her NVQ2 in Health & Social Care, she was subsequently promoted to Senior Carer, going on to study for her NVQ3.


In December 2011 she advanced to the role of Deputy Manager at Stocks Hall Ormskirk, where after a relatively short space of time, proved herself eminently proficient. When the opportunity arose she was therefore promoted to the position of Registered Manager in May 2012.


In the time that Geraldine has been Manager at Ormskirk she has encouraged her Staff to develop their skills and knowledge and, perhaps more importantly, brought a more settled and pleasant environment to the Home which benefits not only the Staff but the people who live with us and their families.


Geraldine is currently working towards a Diploma in Management Leadership in Health & Social Care.


She also makes a cracking Spag Bol!


Frequently Asked Questions about Stocks Hall Residential Home Ormskirk

What types of Care is Stocks Hall Residential Home Ormskirk registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Stocks Hall Residential Home Ormskirk provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Stocks Hall Residential Home Ormskirk have?

There are 45 Single Rooms.

What are the Facilities & Services at Stocks Hall Residential Home Ormskirk?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Stocks Hall Residential Home Ormskirk to the centre of Ormskirk?

0.5 mile(s) as the crow flies, distance by road may be significantly further.