Swillbrook House Residential Care Home

Rosemary Lane, Bartle, Preston PR4 0HB
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9.4 25 Reviews
  • Swillbrook House Residential Care Home, Preston
Swillbrook House Residential Home is a country house in Bartle on the outskirts of Preston. The service is registered to provide personal care for up to 23 older people.

There is car parking at the home and gardens for people to use. There are 15 bedrooms with en-suite bathrooms and five bedrooms without an en-suite bathroom. Bedrooms are over two floors with a small lift providing access to the upper floor.

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Care Provided by Swillbrook House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Singh (Area Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Swillbrook House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,188 – £1,425
    • Self-Funded Residential Dementia Care £1,188 – £1,425
    • RESPITE Self-Funded Residential Care £1,188 – £1,425
    • RESPITE Self-Funded Residential Dementia Care £1,188 – £1,425
  • (these prices are only a guideline, please contact Swillbrook House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Swillbrook House kindly requests that visitors avoid visiting around meal times. Meal times are 12pm-1pm and 5pm-6pm.
    Due to Covid appointments are necessary


  • Parking

  • Free Parking


Swillbrook House Residential Care Home Reviews (25)

Total of 25, showing 1-20
9.4

Swillbrook House Residential Care Home has a Review Score of 9.4 (9.386) out of 10, based on 12 reviews in the last 2 years. Over all time Swillbrook House Residential Care Home has 25 reviews.

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  • 5
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Review from C A (Daughter of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has settled well in the short time she has been at Swillbrook. She was recovering from sepsis and was quite poorly and had been bedbound for 6 weeks. Within 2 weeks Mum was eating better, was dressed in the lounge and communicated much better. In fact, Mum's recovery was quite remarkable,
thanks to the management and staff's support. Mum has resided in 4 other care homes to date and Swillbrook far surpasses all of them. Mum is well cared for on all levels and the care home is always welcoming and has a great vibe. The residents are treated with dignity and respect. I couldn't want for a better place for Mum and wouldn't hesitate recommending them!

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care Home

Thank you so much for taking the time to share such a heartfelt and glowing review of Swillbrook. We are truly delighted to hear that your mother has settled in so well and is making such remarkable progress in her recovery. It means the world to us to know that she is eating better, engaging more, and feeling comfortable in her surroundings. Our team is committed to providing compassionate, high-quality care, and it's incredibly rewarding to hear that we've surpassed your expectations. Ensuring our residents are treated with dignity, respect, and care is at the heart of what we do, and your kind words affirm that we are achieving our goals. Thank you again for your recommendation and your trust in us to care for your mother. It's a privilege to be part of her recovery journey, and we are always here to support her and your family in any way we can.


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Review from E T (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is staying at Swillbrook House temporarily following hospital discharge. She hated the idea of a care home, but the staff are so lovely and play dominoes with her - she actually really likes it!

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care Home

Thank you so much for your kind words and feedback.


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Review from Sheila B (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always smiling, nothing is too much bother. Mum seems to have settled well. When it's nice weather we have a sit in the lovely gardens. I like the fact they do activities. Mum is always well dressed and presented.

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care Home

Thank you so much for your words of encouragement. We continue to do our best.


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Review from Linda B (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled well into Swillbrook House due in main to the excellent care provided by the staff team and lovely environment. The food is excellent and my mum enjoys the activities, especially the bingo. My family are regular visitors and a long with friends we are always made to feel very welcome.

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care Home

Thank you so much for your kind words and feedback.


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Review from S P (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving an excellent level of care, and whenever I visit, she is always clean, comfortable and happy. It gives me great peace of mind to know that she is in a good place, both literally and mentally, and I cannot thank the wonderful staff enough for everything they do to ensure her well-being.
I would highly recommend the team at Swillbrook.

Reply from Erica Keighley, RM at Swillbrook House Residential Care Home

Thank you so much for taking the time to share your experience at Swillbrook. We are truly heartened to hear that your mother is receiving excellent care and that her happiness and comfort are evident during your visits. Our staff is committed to providing a nurturing and supportive environment for all our residents, and it's rewarding to know this effort resonates with you and your mother. Your recommendation means a great deal to us. Please never hesitate to reach out if there's anything more we can do for you or your mother. We look forward to continuing to serve your family with the utmost care and dedication.


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Review from Helen J (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came into Swillbrook House for short-term respite care whilst my dad was in the hospital. Sadly, Dad died, and Swillbrook House has now become Mum's permanent home. She has obviously been very distressed and unsettled, but the staff, without exception, have been kind and caring. They go
out of their way to care for Mum, spending lots of time with her, checking she is ok and has everything she needs, and listening to her when she wants to talk. We have been very happy with all aspects of her care. The house is homely, the food is good and plentiful, Mum is clean and well dressed, she can have drinks and snacks whenever she wants them, and visiting is on an open-door basis which is lovely. The gardens are also really nice, well-maintained, with lots of bird feeders, all of which Mum really enjoys.

Reply from Lisa Singh, Area Director at Swillbrook House Residential Care Home

Thank you so much for your kind feedback and kind words. We do try our best and will, of course, share your kind feedback with the staffing team.


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Review from David G (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming staff. Excellent location and peaceful surroundings. The home is very clean, and the catering provides both great food and flexible arrangements. My mother has been a resident since mid-June and has settled in very well, assisted by the excellent staff.

Reply from Lisa Singh, Area Director at Swillbrook House Residential Care Home

Thank you so much for your positive feedback. Your positive feedback means a lot.


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Review from A B (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both scheduled to take up residence at Swillbrook House, Dad due to respiratory problems and Mum due to Alzheimer's. Unfortunately, Dad was admitted to the hospital, where he subsequently passed away, leaving Mum to go into the care home alone. The transition from living as a couple
in their own home to being alone in a care home has been a traumatic one for Mum, but the staff at Swillbrook have been amazing. They can't do enough to help her, as well as us, and have made Mum feel so welcome. The food is excellent too. All are highly recommended.

Reply from Oana Molea, PA to Director at Swillbrook House Residential Care Home

Thank you so much for this lovely review; we will pass on your kind feedback to the team. We are always proud of the service our team is able to provide, and it means the world to see the positive impact it has not only on our service users but also on their loved ones. We are so glad your mother feels welcomed, and she is happy to be part of our Swillbrook family.


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Review from Lynne R (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and friendly, we are always welcome to visit our mum at any time, which is really important to our family.

Reply from Oana, PA to Director at Swillbrook House Residential Care Home

Thank you very much for your lovely feedback, we will pass on your kind words to our team. We are delighted to hear about your positive experience and the caring and friendly attitude of our staff members, this is very much at the heart of our ethos and we work hard to ensure a welcoming feel for everyone. Thank you for taking the time to share this.


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Review from D R (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in respite care since May 31st and has settled down very well after being discharged from the hospital. The staff are very caring, and residents are treated with dignity. The food smells delicious every time I visit, and the cleanliness of the rooms is evident. He has come on with
his mobility since arrival and is always clean and dressed when we go. All the staff have bent over backwards to accommodate us all as a family unit in these difficult circumstances.

Reply from Oana Molea, PA to Director at Swillbrook House Residential Care Home

Thank you so much for your kind words, and we appreciate all your feedback. Look forwards to welcoming you back to the home.


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Review from Maria H (Sister of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I met the manager, she made me feel very welcome and listened to my concerns and what needs I needed to be met. She has kept me updated with everything concerning my relative. She has shown care and compassion throughout, and in her absence, the two carers, in particular, have also been
very accommodating. Even the cleaner has made us feel very welcome and always sits and has a chat with us. Overall, I am very satisfied with everything so far.

Reply from Oana Molea, PA to Director at Swillbrook House Residential Care Home

Thank you for taking the time to leave our team at Swillbrook Care Home with your lovely feedback. We are always proud of our teams and the service they are able to provide. We will pass this wonderful feedback on to our team. Thank you once again.


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Review from D H (Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The staff took my medication off me and told me I would be given it at the correct times each day, but I soon realised the following day that if I didn't ask a staff member when I was due my medication, I wouldn't receive it at all, and this carried on for the whole two months of my stay. After being
there for two weeks, I was asked to move to another bedroom, the room I moved into didn't have any curtains up in it and although again I asked nearly every other day about whether I was going to receive any curtains, I was told they had ordered them. I had to put towels up at my windows for five weeks because I wasn't given any curtains.
The food was inadequate and too small portions, and also was given powdered soup each night for our evening meal, which tasted like cardboard. The cleanliness of the building and the kitchen area was not very good at all and at one point I had to ask the management to clean the microwave it was that dirty.

Reply from Guloo Virdee, Director at Swillbrook House Residential Care Home

We take all concerns raised extremely seriously and have already investigated your concerns. We also independently contacted and worked together with local authorities and regulatory partners to investigate your concerns (November). Internal and external investigations did not find substance to the concerns raised. We provide all residents with 3 daily meals as well as larger portions, supper and snacks. We also provide personal food requests at no extra cost. We found no evidence that medicine was not given as prescribed. We carry out frequent audits and external auditing, which evidence medication management is in line with policies/procedures. We are sorry you were not satisfied with your redecorated bedroom. We understand you did not wish for the curtains to be rehung. This was later addressed when you requested them. We have a dedicated team that works hard to maintain cleanliness. We are regularly inspected by our management and external agencies. Your complaints are unfounded.


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Review from Ged M (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed at Swillbrook House and settled in very quickly. The staff are kind and courteous, as well as being attentive. If I phone to speak with her, they always know exactly where she is, and we can speak immediately. My mother enjoys the garden area and the countryside views. The local
and group management team are constantly improving service, and are always ready to listen and act on suggestions.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Thank you for leaving our team at Swillbrook House with such a lovely review, along with our management team. We are glad to see that Mum settled so well within our home and that the team is supportive of both you and your mum consistently. As you mentioned, the team is always looking for ways to further improve the services we provide at our homes and welcomes any and all suggestions, so please feel free to pop in for a hot drink to share with us any of your thoughts on this. We are thrilled to see that Mum is utilizing the lovely garden, and we are excited to see it come to life again come spring; you're both welcome to join in the gardening whenever you like. Thank you again for your lovely review, and please make sure to pop in and see us soon. Thank you.


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Review from E B (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled extremely well, as there is such a warm, friendly atmosphere at Swillbrook. I am always welcomed and made to feel part of the family, and can visit whenever I want.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Thank you for taking the time to leave the team at Swillbrook House with your feedback. We are always thrilled to see when the family are settled with us at Swillbrook House and grateful you equally feel welcomed. The team will appreciate your feedback, and we will be sure to pass it on. We are always looking for new ways to further improve our services at Swillbrook House, so please make sure to pop in for a coffee or tea and have a chat with the team about any ideas you may have. Thank you again, and we look forward to seeing you soon.


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Review from Lilian S (Wife of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff pleasant and maintain a calm atmosphere with the residents. They are welcoming, and my husband is settled.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Thank you for taking the time to leave your feedback for our team at Swillbrook House. We are thrilled to see your husband has settled in well with us and that you are happy you feel so positively towards our staff. We are always looking for new ways to further improve our services at Swillbrook House and encourage all family and friends to pop in for tea or coffee and have a chat with the team about their ideas. Thank you again for your feedback, and we look forward to seeing you soon.


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Review from Laura O (Granddaughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been so incredibly impressed with the care and compassion displayed at Swillbrook. My elderly grandparents understandably found the transition to living in residential care a difficult one at first, but both of them have settled so well in their new environment, and this is absolutely
down to the level of personal, individualised care they have received. The entire team have been so supportive of them, and we are so very thankful to everyone for making them feel so at home.
The staff are so patient with the,m and this has made a huge difference.
Working as a healthcare professional myself, I understand the challenges of this environment, and I have been suitably impressed.
The home has made it so easy for us to even bring all the great-grandchildren to visit as well, which has been lovely.
Many thanks for your continued care for two people that are very precious to us.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Thank you for taking the time to provide the Swillbrook House team with such a fantastic message of support and encouragement. We are proud of our team and appreciate it when their hard work is complemented. Most importantly, we are proud of the service our fantastic team is able to provide and how much this has supported you and your family in your grandparents settling in with us. If there is anything you feel we can do to support you and your family, please do not hesitate to reach out to us. We look forward to seeing you again soon and all the little ones too - many thanks


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Review from Lesley W (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can highly recommend Swillbrook House to care for a family member or close friend in their moment of need. The quality of care is excellent and very reassuring both for the person being cared for and those family and friends who know them. It is not a sprawling medical-style establishment. It has the
feel and looks of a large happy family home which is very comforting and relaxing.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Hi there, thank you for taking the time to leave the Swillbrook team with such lovely feedback. We are proud to hear the Swillbrook atmosphere is so comforting and pleasant for both residents and family/friends. We look forward to seeing and hearing from you in the future. Many thanks.


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Review from Andy K (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is supported greatly by carers to maintain her independence in doing the things she loves, such as planting flowers and feeding the birds. The team, work hard to continue to improve the services at Swillbrook House and deserve all the recognition for this. Although we don't get to visit Mum often,
we communicate often by phone and enjoy hearing how settled and happy Mum is.

Reply from Bethany Thompson, PA at Swillbrook House Residential Care Home

Hi there, thank you for your lovely review and for taking the time to write it. The team is grateful for all feedback and extremely happy with your review.


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Review from J H (Resident) assisted by family/friend published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful, food is good, singers are really good.

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Review from M D (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always reluctant about having my hair cut, purely because I have reached an age (61) that I am not sure it will grow back again quickly.
After pestering from my family and the carers at Swillbrook House, I took the plunge and have not regretted it. I had a super haircut which has been admired
by many. I will have no hesitation in going back to her again.

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Current Review Score: 9.4 (9.386)

Overview of Review Score

The Review Score of 9.4 (9.386) out of 10 for Swillbrook House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.386 for Swillbrook House Residential Care Home is calculated as follows: ( (85 Excellents x 5) + (40 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 140 Ratings = 4.386

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Swillbrook House Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Jane Williamson

Job Title: Nominated Individual (CQC Responsible Person)

Joined: 2021

Jane is an experienced senior leader in health and social care, having previously been a Registered Manager, CEO, Head of Care and Nominated Individual of regulated CQC care services. She is passionate about person-centred care and continuous improvement. Jane will be supporting the Registered Manager and care home team in moving forwards and ensuring our residents continue to receive quality and personalised care in a place they call home, surrounded by people that care about them, and doing the things they enjoy.


Frequently Asked Questions about Swillbrook House Residential Care Home

What types of Care is Swillbrook House Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swillbrook House Residential Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Swillbrook House Residential Care Home have?

There are 17 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Swillbrook House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swillbrook House Residential Care Home to the centre of Preston?

4.2 mile(s) as the crow flies, distance by road may be significantly further.