Westwood Residential Care Home

29-31 Southport Road, Chorley PR7 1LF
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9.5 21 Reviews
  • Westwood Residential Care Home, Chorley
As the longest established Care Home in the Chorley area, Westwood have been consistent in achieving high standards in their inspection reports. The home prides itself on being small, independent and family-owned with a commitment to providing quality care in comfortable, homely surroundings. Westwood is located in a quiet residential area of Chorley which is within walking distance of the town centre, with the park and a bus stop close by.

Westwood offers a personalised 24-hour care service for up to 20 people over the age of 50, delivered by a highly trained, well-experienced team of staff - many of whom have been in employment for over twenty years. Long and short term care is available, also respite breaks.

Nutritious and well-balanced meals are provided for the residents with all dietary requirements catered for. A full daily activities programme ensures there’s always plenty to do. Activities on offer include arts and crafts, quizzes, bingo, social afternoons/evenings, regular visits from local entertainers and trips out to local places of interest.

Westwood is open for visiting anytime after 10am to allow the residents to enjoy their breakfast and complete morning routines, when your family member comes to stay you will be given the code for the doors to enable you access to the home. This must not be passed onto anyone else, this is to ensure the home, your relative, other residents & staff are all kept safe. Please make sure you sign in on arrival and out upon leaving at reception.

All visitors please be aware that Westwood has protected meal times to ensure that all residents are able to enjoy their meals.

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Care Provided by Westwood Residential Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Westcliffe Homes Ltd
  • Person in charge
  • Wendy Calvert (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Westwood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £865 – £880
    • RESPITE Self-Funded Residential Care £865 – £880

  • Please call for full details
  • (these prices are only a guideline, please contact Westwood Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Westwood is open for visiting anytime after 10am to allow the residents to enjoy their breakfast and complete morning routines, when your family member comes to stay you will be given the code for the doors to enable you access to the home. This must not be passed onto anyone else, this is to ensure the home, your relative, other residents & staff are all kept safe. Please make sure you sign in on arrival and out upon leaving at reception.


    All visitors please be aware that Westwood has protected meal times to ensure that all residents are able to enjoy their meals.


  • Parking

  • Parking is available on a side street adjacent to the Home.


Westwood Residential Care Home Reviews (21)

Total of 21, showing 1-20
9.5

Westwood Residential Care Home has a Review Score of 9.5 (9.537) out of 10, based on 8 reviews in the last 2 years. Over all time Westwood Residential Care Home has 21 reviews.

Overall Experience

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Review from Yvonne G (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Westwood Care Home for approximately 9 months and we have been very happy with the service both she and the family have received. The staff have always been accommodating, and at times reassuring when I've felt uneasy about putting Mum into a home. My mother is always clean, the
room is kept clean, the building is always warm and the staff are always friendly towards her. My mother is always eager to praise the staff, food and the entertainment, especially the activities over the Christmas period. I was very impressed with the gift she received for Christmas. It was very thoughtful and well-chosen.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your kind words, I will pass onto the staff. Glad to hear Mum is enjoying her time with us, thank you again.


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Review from Chelle C (Daughter-in-law of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with this care home. All staff are very friendly and welcoming. Clean, homely, warm and happy home. It was a joy to see my mother-in-law laughing and joining in the activities. Can't recommend enough. Two members of staff in particular are so welcoming and appear to be so warm and
caring about the residents.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments, it's lovely to have such great feedback, many thanks again and I will pass this on to all the staff.


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Review from Janice U (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By far the most recommended care home in the area. It is very well established and has a reputation for being the best. My dad is so happy and every member of staff is amazingly dedicated to caring and it shows by the atmosphere every time I visit. They go above and beyond with the residents and are
always organising treats and events to keep the residents happy and loved. When my dad first had to go into care, I was devastated and it was a whole new world to me but I can truly say that they have helped so much with my dad's wellbeing and it is a very happy loving home. I cannot thank the amazing staff enough.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your wonderful review of Westwood, I will pass your lovely comments onto my staff, it is so nice to hear that all their hard work and kind natures have made Dad happy and his coming to us a little easier for you, thank you again


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Review from Sandra W (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been happy since she moved in also we have peace of mind knowing she is being looked after well. The staff are great and helpful. Nice place to live for all residents. Friendly and always smiling.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you for your lovely comments, I am glad Mum and you are happy with Westwood and I will pass this on to my staff. Thank you again.


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Review from Stephanie T (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after both physically and mentally. She talks about the caring staff and how lucky she is to be at Westwood.
The staff are friendly and supportive of the residents. They care and interactions I have witnessed are positive.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass this onto my staff.


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Review from S S (Daughter of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Westwood is a small home, all the staff know the residents extremely well and have a great understanding of the needs of each individual resident. Mum is well cared for and when I can’t visit, she says “You know I am very happy here”. It is so reassuring to know that Mum is so well looked after by
a team of caring and helpful staff. Thank you all so much.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you very much for your review, I'm happy to hear Mum is happy and hearing your thoughts on the staff and the home are very much appreciated, I will pass this all on to my staff.


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Review from Chrisitne M (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Westwood Residential Care Home for two months after dislocating her shoulder. She is happy and content and says they are not her carers but her friends. The food is excellent and nicely presented. She will be very happy to stay there. They treat everybody with respect and nothing is
too much trouble.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass this on to my staff, so pleased Mum is happy and content here and staying with us longer.


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Review from Katherine Y (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our wonderful Mum was a resident for 13 months from April 2022 until Mum's very peaceful passing on 3rd May 2023. The care and love she received from everyone involved was second to none. Mum loved being part of the Westwood care and considered them all her extended family and although she did have
her particularly favourite carers, she got amazing love attention and understanding from them all. We would highly recommend this home to anyone seeking great 24-hour care for their loved ones.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely review, I will pass your comments on to all the staff, Mum was an amazing lady and we will all miss her at Westwood, it was our pleasure to care for her and we are happy you chose Westwood for her place to live. Best wishes to all the family from all of us at Westwood


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Review from Carol J (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were delighted with the excellent care Dad received at Westwood Residential Care Home. Dad was a temporary stay following a fall, and he is now back at home. Westwood feels like home, and the staff are like family. A credit to all who make this such a special place.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you for your lovely comments. I am so pleased to hear your thoughts on the staff and the home. Very happy dad enjoyed his stay with us; he was a pleasure to have in the home. I will pass all feedback on to my staff.


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Review from Paul L (Son of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always jolly and respectful. Nothing is too much trouble, they are both caring and professional. Mum is clearly a happier person at this fantastically run home.
The managers are very approachable and answered all our concerns with honesty. I would thoroughly recommend Westwood
Residential Care Home.
Many thanks to all the staff for looking after my mum so well.

Reply from Wendy Calvert, Manager at Westwood Residential Care Home

Thank you so much for your lovely comments. I will let my staff know how appreciative they are.


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Review from S Y (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in very well at Westwood and says she is happy and given every consideration by the lovely staff. She particularly enjoys the lovely home-cooked food and having new friends. The staff are very obliging and on hand to answer any questions or concerns.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you so much for your feedback, I will pass your comments on to my staff to let them know how much they are appreciated.


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Review from David M (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in very well and is happy and well looked after due to the great staff at Westwood. Couldn't recommend highly enough. Top class establishment.

Reply from Wendy Wilkinson, Manager at Westwood Residential Care Home

Thank you so much for your review, I have passed this on to my staff to let them know how highly thought of they are.


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Review from Susan J (Friend of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood has been the home from home for one of our closest friends for a number of years now. We are truly overjoyed with the compassionate and outstanding care that our friend receives on a daily basis from the staff and from the owners and manager at Westwood. Westwood is owned and managed by a truly
wonderful family; the family are completely compassionate and meticulous in their approach to caring not only for the residents but also in caring for the residents’ families and friends – that is us. We live in New Zealand at present (but we are from Lancashire) and are really made to feel so welcome by the staff and owners. My Mum also lived at Westwood, so we have known the staff over a period of three years. The owners and the Manager have a wonderful way of making us and our friend feel part of the Westwood Community on all occasions. The owners and the Manager treat us all with exemplary compassion. The staff members at Westwood offer some of the best care I have seen.

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Review from Ros M (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Westwood for 18 months. When I looked for care homes, I visited eleven but when I entered Westwood, I was struck by the friendliness of the staff and the fact that a lot of staff had been there for a number of years. It may not be the most swish building or the most up
to date décor, but that is more than made up for by the welcome and homely feel. Mum's needs are quite substantial but this has never been a problem. She is always happy, clean, tidy and well fed. The food is all homecooked and varied. Regular entertainment is provided and they often have singers or choirs and pre-Covid, had visits from the local nursery. I ring each day to see how she is and never feel like this is too much trouble for the staff. I visit regularly and have been exceptionally grateful that during the pandemic, we have continued to be allowed to visit in a pod. Westwood, for my mum, is home from home and she regards it as such. I have total peace of mind that she is OK there.

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Review from Jo M (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is quite difficult to put into words how incredible Westwood have been with my Grandma and especially during the pandemic. Gran is always clean, hair tidy and looks really well cared for. The staff are excellent at providing her with everything she needs and wants as she has limited movement. The
food always looks (and smells) yummy. At present, we are not allowed in due to the pandemic, but Westwood have done everything possible to accommodate visiting whilst protecting themselves and the residents. From socially distanced meetings in the garden during summer, to a secure pod in the conservatory during winter. The staff have been very helpful and friendly during my daily check-in calls and are always happy to take the phone to Gran so we can speak. Before the pandemic, I used to visit regularly and Westwood is always safe, clean, tidy and staff well presented. Gran's room is spacious to accommodate mobility equipment and the bed regularly changed. Cannot recommend enough.

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Review from John H (Nephew of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is aimed at acknowledging the staff, residents and family members for what they have collectively achieved, not only from the start of the pandemic but in the months before, when my aunt moved into the care of the home. Searching for a suitable establishment is without a doubt stressful, Westwood
became our place of choice. The fact that they have long-serving members of staff dedicated to the care and wellbeing of residents was evident from the outset. The original owner is also a resident, with his daughters now running the business, which speaks volumes, but standards are not just high because of that. Everyone is treated with dignity and respect. What the home has managed to do during the pandemic, keeping everyone safe, has been outstanding, during such a difficult time. Seasonal activities to simulate the residents continued without the direct help from family members. Every opportunity to arrange safe visiting was explored, including the introduction of the “Pod" so well done.

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Review from Kate B (Sister of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident of Westwood as he was incapable of continuing to live at home. Right from the start, he was treated with care and consideration and the staff were always on hand to help him in whatever way was necessary. Although an old building, the home offered comfort and cleanliness.
The food was varied and of good quality. As he became less able, the staff went out of their way to help and assist him. He came to think of Westwood as home and we as a family will be forever grateful to the staff for the sensitive and caring way he was treated in his final days.

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Review from Janice B (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had 3 1/2 years experience of this care home and only had a couple of complaints which were immediately dealt with to our satisfaction. Our Dad was taken care of with dignity and staff were genuine, caring individuals. The activities co-ordinator does an excellent job with activities and events,
always ensuring the residents have something to occupy their minds. Food excellent. Would highly recommend this care home.

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Review from Dene F (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westwood is a lovely, homely place with excellent carers. Mum is treated very well in the home, is taken out on day trips where possible, and is kept stimulated by activity days and visits.
We as her family, are made welcome at any time and we are very happy in the knowledge that she is safe in a
clean, friendly atmosphere.

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Review from Barbara M (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Westwood highly enough. Their care of our Dad was of the highest standard. The staff care for the residents in a compassionate and dignified way and nothing is ever too much trouble for them. The family atmosphere is wonderful and they make sure that residents and their families are
well cared for and well informed. The food is excellent and is home cooked on site. The residents are always offered a choice. Dad’s dietary needs were catered for with so much extra effort I cannot thank staff enough. I would say Westwood is truly a home from home. The activities are well planned and keep residents stimulated and the trips out are always special days which can be relived through the many photos taken by staff and volunteers. Westwood gave us an extra three and a half years with Dad for which we will be eternally grateful. The ability to care for someone in life takes a very special person, to care for someone in death takes an angel. Thanks to all the Westwood Angels.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Westwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Westwood Residential Care Home is calculated as follows: ( (70 Excellents x 5) + (25 Goods x 4) ) ÷ 95 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Westwood Residential Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Westwood Residential Care Home

What types of Care is Westwood Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westwood Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westwood Residential Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Westwood Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westwood Residential Care Home to the centre of Chorley?

0.5 mile(s) as the crow flies, distance by road may be significantly further.