Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.8 64 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.

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Care Provided by Willowbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Angel Plus Homes Ltd
  • Person in charge
  • Annette Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Willowbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £950
    • Self-Funded Residential Dementia Care £940 – £960
    • RESPITE Self-Funded Residential Care £930 – £950
    • RESPITE Self-Funded Residential Dementia Care £930 – £950

  • includes laundering of clothing
    in-house activities
  • (these prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.


  • Parking

  • free private car parking


Willowbank Care Home Reviews (64)

Total of 64, showing 1-20
9.8

Willowbank Care Home has a Review Score of 9.8 (9.770) out of 10, based on 16 reviews in the last 2 years. Over all time Willowbank Care Home has 64 reviews.

Overall Experience

  • 56
  • 8
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Date Published

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Review from Angela B (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister, Brother and I, visited a few homes, but none stood out to us like Willowbank Care Home. The kindness and professionalism stood out straight away. Our Mum settled in straight away and is happy at Willowbank. All the residents are top priority to Care Staff. Nothing is to much trouble. The
Manager and Deputy Manager are very focused on their Residents and it stands out that Residents are a top priority. All staff are amazing and I would highly recommend Willowbank for your lived ones.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank You so much for your lovely comments, we try our upmost to keep Willowbank person centred, after all, it is our residents home.


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Review from G L (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Willowbank for 8 months at first, she was a bit unsettled and missed her own home. As the weeks went on she has settled in well and now is quite happy to stay. The rooms are nice and clean and she is allowed to add her personal touches. The food is good and the staff goes beyond expectations.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

Thank you for your lovely review. I hope that your mum is doing well, and glad that she enjoyed her stay.


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Review from Carole H (Daughter of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was too much trouble to help my relative to settle in Willowbank. From the bottom, to the top, of all staff, were amazing. The care and compassion was excellent from arranging care to the end. We felt that Willowbank was a safe and happy environment, which my relative enjoyed.

Reply from Annette Pownall, Senior Registered Manager at Willowbank Care Home

That is so lovely Carole, thank you so very much for your lovely words.


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Review from Wendy B (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered Willowbank to view the home I was welcomed by an amazing team. Once Mum moved in she was cared for by very kind and considerate staff. She is settled and happy. She is eating delicious food (which she wasn't eating well before).
From the manager, staff who care for Mum, cleaners
and kitchen staff, they all make everyone feel welcome.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely words. Your mum is part of the Willowbank family and has settled in very well. It's like she has been here for years, we are very happy to have her here.


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Review from Brigitte M (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure looking after you, so glad you like it here.


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Review from Betty Y (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a joy looking after you as always. Glad you enjoy it at Willowbank.


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Review from E P (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problem - very helpful.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your kind words, it is lovely to care for you.


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Review from H C (Niece of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect, absolutely wonderful. Good at their job.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for your lovely comments, it is an absolute pleasure looking after your aunt.


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Review from Sean M (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank is a well-run care home with extremely caring staff. It is a small care home with a small number of residents which creates a more "homely" atmosphere.
The manager is excellent and very organised and caring.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review; we are very happy to help your mother.


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Review from Ian A (Husband of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my wife at Willowbank frequently, I always feel welcome. I find the staff are friendly, helpful and compassionate to the needs of residents. I am satisfied that my wife is settled and is receiving the care she deserves thanks to the dedication of the staff.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review Ian, it is very much appreciated. It is an absolute pleasure caring for your wife.


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Review from Margaret A (Sister of Resident) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a Willowbank resident for two years until he sadly passed away this month. He received an exceptional level of care, compassion and support from the Willowbank care team - especially in the days and weeks leading up to his passing. This support also extended to the family. They really
are unsung heroes.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely review. it has been an absolute pleasure looking after your brother, he will be sadly missed. We will also miss you, you have been an inspiration showing the love and dedication that you had to him. Our staff work as a team, they really are, unsung hero as you stated. Take care.


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Review from J B (Wife of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, very caring staff, nothing too much trouble. Nice food always. Clean and tidy. Sorry, my husband had to leave and to go into hospital. He enjoyed his time there.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments. It has been a pleasure looking after your husband, and I wish him all the luck for the future.


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Review from M H (Sister-in-law of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Saw my relative in Willowbank, he seemed happy enough. Staff very nice and approachable. The home seems very nice and clean.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your review and your kind comments. Our home works hard as a team to try and make service user's enjoy there stay and help them to be comfortable. I appreciate your comments and will strive to get full ratings.
We take hygiene very seriously at Willowbank, like our service users to be clean and look nice.
Our staff are fully trained in all areas, and give the best care that they can.


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Review from G H (Son-in-law of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident is treated with care and respect. Nothing is too much. Regular activities are provided to stimulate but no pressure to join in is applied. I would be happy to stay here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are very happy that you would like to stay here, I will be happy to save you a bed.


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Review from B H (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that mum receives at Willowbank from all the staff. The residents are looked after with genuine care and affection. Weekly activities are well thought out and enjoyable. We always feel welcome by the staff when we visit which is most days. I would highly recommend Willowbank.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely rating, we are glad to care for your mum.


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Review from David S (Son of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in the care home for 20 months, and his care has been consistently good and often excellent. The care, love and respect from many of the staff made his transition to the care home much easier for him. As his condition has deteriorated over time, the home has been able to
alter the focus of the care to suit his needs, a change of expertise that should not be underestimated.
Overall, my experience of my father’s time at Willowbank has been very good.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your responses. We are very happy looking after your father.


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Review from R R (Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've made friends here.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your comments. Willowbank is a very sociable home. We are glad that you enjoy it.


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Review from C W (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice nursing/care home. The staff are lovely from what I've seen up to now. Mum has only been a resident for a few weeks, couldn't be any more helpful. This is a smaller nursing home, making it more cosy and intimate.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely comments, we are glad to help.


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Review from J B (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very helpful and friendly. Nothing is too much trouble when asked for anything. The manager was very helpful when trying to get someone to come and syringe my mum's ears as she couldn't hear anything when the family were speaking to her.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It is a pleasure being able to help your mum and getting her the vital attention that she so much needed. You can sit and chat to your heart's content now.


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Review from E D (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Willowbank very friendly and supportive with any queries. The manager has gone out of her way to help settle my mum in, she has sorted out any medical problems straight away and kept the family well informed. I find the Willowbank care home to have a very pleasant atmosphere
and a safe place for my mum to stay.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for the lovely review, I am glad that mum has settled and you are happy with the care that we all provide at Willowbank.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Willowbank Care Home is calculated as follows: ( (153 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 20 hours ago

vacancy for one bedroom on the first floor, accessible via a stair lift. Staff assist staff at all times. Due to this room being accessible via stair lift, the service user must have some mobility.one room on the ground floor.


Awards / Recognitions (0)

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Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager

Joined: 2016

Hard working - approachable


Frequently Asked Questions about Willowbank Care Home

What types of Care is Willowbank Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbank Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willowbank Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Willowbank Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowbank Care Home to the centre of Leyland?

1.2 mile(s) as the crow flies, distance by road may be significantly further.