Willowbank Care Home

42 Lancaster Lane, Clayton-le-Woods, Leyland PR25 5SP
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9.8 64 Reviews
  • Willowbank Care Home, Leyland
Willowbank Care Home provides long term, short term and respite care for up to 19 residents in a warm and friendly atmosphere, where they are treated with dignity, respect and compassion at all times. Residents receive individual care plans which are tailored to their needs and interests and take into account their social and cultural preferences.

Residents are encouraged to personalise their rooms and can have a say in the décor to ensure that they feel at home. The home has a spacious lounge where residents can socialise and watch television, as well as a smaller, quiet lounge. Residents can enjoy the fresh air and good weather in the home’s front and rear gardens.

Nutritious and well-balanced meals are provided for the residents, which they can eat in the communal dining room or in their bedrooms if they prefer. All dietary requirements can be catered for and residents’ likes and dislikes are taken into account.

Residents can enjoy an active social life thanks to the busy activities programme organised by the activity coordinator. This includes crafts, quizzes, discussion groups and entertainment.

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Care Provided by Willowbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Angel Plus Homes Ltd
  • Person in charge
  • Annette Pownall (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Willowbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £930 – £950
    • Self-Funded Residential Dementia Care £940 – £960
    • RESPITE Self-Funded Residential Care £930 – £950
    • RESPITE Self-Funded Residential Dementia Care £930 – £950

  • includes laundering of clothing
    in-house activities
  • (these prices are only a guideline, please contact Willowbank Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willowbank ask that families do not visit during meal times as this affects other service users.


  • Parking

  • free private car parking


Willowbank Care Home Reviews (64)

Total of 64, showing 21-40
9.8

Willowbank Care Home has a Review Score of 9.8 (9.770) out of 10, based on 16 reviews in the last 2 years. Over all time Willowbank Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from Clarice M (Wife of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Willowbank for nearly two years, in that time I have been so impressed by the quality of care and love by the managers and staff. I would entrust anybody I knew to be cared for in this lovely home. He is in the care of great people, highly qualified and always helpful. Nothing
is too much trouble for them.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you so much for your lovely comments, Clarice. Your husband is a pleasure to care for, his humour keeps us all going.


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Review from Andrew M (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowbank is excellent in every way.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review, Andrew, that is so nice of you. I am glad that you are as happy with Willowbank as happy as we are with looking after your father.


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Review from E A (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy living here. The staff are friendly.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never seen you have that much fun, glad you enjoy it.


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Review from B M (Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful. Plenty to eat. Enjoyed the party for Jubilee.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very glad that you are happy here and we are very happy to care for your needs.


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Review from Wendy A (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my Dad receives at Willowbank. Recently my Dad suffered a fall and the care and compassion he received was very heartwarming. The rest home manager even came to the hospital to take over from me as I had been there overnight and Dad cannot be left due to his Dementia. I
could then rest knowing Dad was in safe hands for a few hours. I would certainly recommend this care home to anyone looking for a lovely friendly home for their loved one.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

its a pleasure to care for you are an inspiration to us all


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Review from Belinda N (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Willowbank in April. She was welcomed by everyone, staff and residents. Her life has now changed for the better. From feeling lost, lonely, losing weight, crying and calling for help in a previous home, within three weeks at Willowbank she is settling very well. She's gained much-needed
weight, eats and sleeps well, engages with staff and residents and is 100% happier and calm. I cannot praise management and staff enough.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

It has been an absolute pleasure caring for your mum. Seeing the improvement in her well-being has been inspirational. Nice to see her more settled and relaxed, and socialising with others of similar liking.
Belinda, your mum has done an amazing job raising you; you are so passionate about your mum, knowing her inside and out, and not giving up on finding the best for her. I raise a glass to you.


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Review from Peter T (Husband of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home regularly as my wife is in the home and is always in a very clean bed. I have never found her in any way but clean and well cared for. The home and staff are the top five in all things.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

That is a very nice report of the home, Peter, thank you so much for your input and dedication to Willowbank.


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Review from L W (Niece of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, tidy home. Safe, very friendly. Manager is always on hand to answer any questions and supports the family.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the lovely feedback, it is a pleasure as always x


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Review from Jeannette A (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care my father receives at Willowbank. Staff are able to cope sometimes under difficult situations. I am always made to feel extremely welcome when I visit.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thanks for the feedback, a pleasure as always, stay safe x


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Review from Kathryn E (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, friendly and welcoming.

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Review from Glenda C (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. My mother hasn't made any complaints and has improved since she has been here. I can't really comment about the rooms, activities, etc because I have been unable to see them because of Covid.

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Review from Ruth L (Niece of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased we chose Willowbank for care. I have been amazed at how my relative has thrived in the home, especially during the pandemic. During this time carers have given close care and attention, often chatting and singing with my relative in her room. They take time to keep us connected, read
my letters and facilitate calls when I can't visit - could not be better.

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Review from Philip V (Son of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great atmosphere in the home, including staff and residents. Food facilities are very good. My mother is well looked after, which is my main concern. A big well done and thank you to all the staff and management.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you very much for the lovely review, it is very much appreciated during these hard times.


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Review from Muriel L (Resident) published on 14 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it here!

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I am very happy that you are happy here at Willowbank, that makes me happy too.


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Review from J C (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently became a Willowbank resident. In this worrying time of Covid it was as smooth a move I could have wished for. Mum has settled in well, is very well looked after and totally happy with all the care provided.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

I have never known anyone to come into a home for the first time and settle so quickly. Her coat was taken off and she was straight down to introduce herself to the other service users before I even had the chance to. Pulled up a chair, chatted away, it was like she had been here a good while. I am so glad that someone like your mum has settled so quickly as everyone thought she would be demanding to go home, this hasn't happened once. I love happy stories like this, Thank you for your lovely comment.


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Review from Graham R (Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have received better care if I had been Queen of England. All of the staff, including the manager, have been the most caring and thoughtful people I have ever met. I cannot praise them all enough. Thank you.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

What a lovely thing for you to say, Graham, it has been an absolute pleasure looking after you. Should you ever need us again, don't hesitate in contacting me.


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Review from V U (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are very good and I am well looked after.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay with us at Willowbank.


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Review from Eileen A (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living at Willowbank.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

We are very happy that you are enjoying your stay at Willowbank.


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Review from R E (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here. It's good.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Thank you for your lovely review. We are very happy that you are happy here at Willowbank and very happy to be looking after you.


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Review from Irene V (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is very good and has excellent interest in you as a person and also with regard to other members of this establishment.

Reply from Annette Pownall, Registered Manager at Willowbank Care Home

Aww thank you for the lovely feedback Irene, Very happy that you are enjoying your stay at Willowbank Rest Home.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Willowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Willowbank Care Home is calculated as follows: ( (153 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowbank Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 19 Mar 2025

vacancy for one bedroom on the first floor, accessible via a stair lift. Staff assist staff at all times. Due to this room being accessible via stair lift, the service user must have some mobility.one room on the ground floor.


Awards / Recognitions (0)

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Meet the Team (1)

Annette

Annette Pownall

Job Title: Registered Manager

Joined: 2016

Hard working - approachable